Tern bicycles are sold on behalf of our company (“Tern”) by selected authorized dealers who understand the assembly and service needs of our products. Tern
provides a warranty against defects in materials and workmanship to the original retail purchaser (“Owner”) of a Tern bicycle from the date of purchase according to
the following terms:
Five Years : Tern bicycles carry a 5 year warranty for the Frame, Handlepost and Fork.
One Year : All other original parts, including Tern or BioLogic branded parts and components, except as noted below.
Any other part or component shall be covered by the stated warranty of the original manufacturer for that part or component.
Extended 10 Year Warranty
Bikes purchased after September 30, 2015 are eligible for an extended 10 year warranty for the Frame, Handlepost and Fork. To qualify, register your bike and
upload the Warranty Registration Card and the purchase receipt (if available) for your bike to the registration site.
• Frame and Handlepost Latches and paint finish are excluded from the extended 10 year warranty.
• Bikes for commercial use are not eligible for the extended 10 Year warranty.
• eLink is not eligible for the extended 10 year warranty.
• Bikes must be assembled by an authorized Tern Dealer at the time of purchase. Bikes ordered from an authorized online store must be delivered assembled
and tuned by an authorized Tern dealer to be eligible for the extended 10 year warranty.
• This does not mean that the Frame, Handlepost and Fork are indestructible. All materials can fail if pushed beyond design and manufacturing limits. It simply
means that these items are covered under the specific terms of this limited warranty.
Owner’s Responsibility
The Owner shall demonstrate reasonable care and use, and follow preventive maintenance, storage, and lubrication schedules as required by use, climate and other
pertinent factors. Should a product defect become known, the Owner should stop riding the bicycle and transport the bike or part(s) to an authorized Tern dealer for
warranty repair (within the applicable warranty period). The transport of the bike or any bike part to and from the dealer is the Owner’s responsibility and expense.
All claims to this warranty must be made through a Tern authorized dealer or exclusive distributor. Proof of purchase, either digital or physical copy, must be
supplied with any warranty request. All Tern bicycles must be registered with Tern before a warranty claim may be processed.
Exclusions
This warranty does not cover damage and/or defects that occur under the following conditions:
• if a bike has been used, ridden, handled, maintained or overloaded in a manner that does not abide by the product specifications, intended use or guidelines
in the owner’s manual.
• normal wear and tear. Parts are subject to varying wear life depending on use, load, weather, road conditions, etc.
• paint finish is considered consumable and is not part of the warranty.
• if a bike or part has been re-assembled, repaired or maintained by personnel not authorized by Tern.
• if a bike has been subjected to fire, flood, accidental breakage, improper actions by third parties, and/or any event outside Tern’s control.
• modification of the frame, fork, handlepost, or components.
• installation of parts, accessories, motor units or batteries not originally intended or compatible with the bicycle as sold.
• if the frame number and/or service tag of the bike has been defaced, modified or manipulated or is otherwise not clearly identifiable.
Tern Warranty Support
Tern will repair or replace any parts that manifest a defect in materials and/or workmanship during the warranty period. Any part that is replaced pursuant to this
warranty will be replaced by parts of the same or similar design. However, Tern reserves the right to replace defective parts with other parts of different design or
color manufactured by or on behalf of Tern, provided such replacement will not reduce the function of the original part.
Due to product evolution and obsolescence, some components may not be available for older models. In these cases, sourcing and payment for components is the
responsibility of the Owner.
Tern may, at its discretion, make repairs or replacement of defective parts falling outside the warranty period, but such work shall not be deemed to be any
admission of liability.
Any Frame, Handlepost or Fork replaced under the warranty terms will be covered for the remaining period of the warranty of the bike.
This is the only warranty made by Tern and no employee, agent, or reseller of Tern is authorized to make any other warranty on behalf of Tern.
This warranty is expressly limited to the repair or replacement, at Tern’s discretion, of a defective part and is the sole remedy of the warranty. This warranty applies
only to the original retail purchaser and is not transferable. This warranty only covers bicycles and bicycle components purchased through an authorized Tern dealer
and is only valid within the country in which the bicycle was originally purchased. As not all models or parts are sold in all countries, service is not guaranteed outside
of the original country of purchase. Claims made outside of the original country of purchase or the authorized dealer network may be subject to additional fees and/
or delays in obtaining service parts and information. Original country of purchase for internet sales is the country from which the seller is based.
Should there be any modifications done on the bike that are not specified by Tern, Owner assumes complete responsibility for any risk or injury that may arise from
riding or using a bicycle with any modifications or changes from the standard manufacturer’s offering excepting manufacturer mandated modification(s) (“Modified
Bicycle”). Owner understands that a Modified Bicycle does not necessarily conform to relevant safety standards so using and/or riding is inherently dangerous and
may cause serious injuries, including bodily injury and/or damage to personal property.
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use otherwise applicable
to this product. Tern shall not be liable for any special incidental or consequential damage, including lost profits. There are no warranties extended other than as
provided herein. This limited warranty may be modified only by Tern.
If any part of this warranty does not comply with local law, then it shall be deemed separable from the rest of this warranty, which remains enforceable, and shall be
interpreted as the closest meaning of that written above, in English, or the minimum required by such local law. This warranty does not affect the statutory rights of
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