Problem Cause/solution
I cannot receive a call. R The phone is not in a GSM network service coverage
area. Check the current status and move to a new
location until more bars are visible (page 13).
R Incoming calls are barred. Deactivate the incoming call
bar settings (page 30).
R A call matching the criteria for incoming restriction is
being received (page 27). Turn the incoming restriction
feature off.
Messages
Problem Cause/solution
I cannot send text messages
(SMS).
R The phone could not connect to the service centre.
Confirm that the correct service centre number is stored
(page 22).
R Connection to service centre is temporarily down. Wait
and try again later.
R The destination phone number is incorrect. Enter the
correct destination phone number (page 21) and try again.
R Fixed dialling feature is enabled (page 24). Disable it.
R Recipient is currently out of network or has turned their
power off. Wait and try again later.
I cannot receive text messages
(SMS).
R Text message (SMS) transmission was interrupted. Wait
until the text message (SMS) has been sent before using
phone functions.
I cannot receive voicemail
message notifications.
R When the text message (SMS) memory is full, you may
not be able to receive any new voicemail message
notifications. Erase unnecessary text messages (SMS) to
receive new voicemail message notifications (page 21).
I cannot receive text messages
(SMS) even though the phone
has enough memory to receive
messages.
R Some kind of text messages (SMS) can be received to
the SIM card only. Check the memory status in the SIM
card (page 22) and erase unnecessary text messages
(SMS) (page 21).
I cannot receive E-mail
messages.
R This phone only supports text message (SMS) services.
Contact your network operator/service provider for details
of this service.
Bluetooth
Problem Cause/solution
I cannot import the phonebook
data from another device.
R Confirm that the other device supports Bluetooth wireless
technology.
R Turn the other Bluetooth device off, then turn it on and try
again.
R Fixed dialling feature is enabled (page 24). Disable it.
Helpline Tel. No.: U.K. 0844 844 3899 Ireland 01289 8333
39
Useful Information
