6.7 When a replacement phone has been supplied because
of loss or theft, if the original phone is subsequently
recovered it must be returned to Orange as it is the
property of the insurer.
6.8 If there is reason to believe that you have not taken
reasonable care of your phone any claim may be referred
to Chartered Loss Adjusters in order to carry out a special
investigation into the circumstances of the claim. No free
replacement or repair will be provided unless and until the
adjusters confirm your claim is acceptable under the
terms of the policy
6.9 If Orange believes that you have persistently failed to take
reasonable care of your phone your cover will be
cancelled.
6.10 Orange may at its option require you to return your phone
for examination before a replacement is supplied.
6.11 If Orange has reasonable cause to believe you have made
a fraudulent claim your cover will be cancelled.
6.12 You must provide any assistance and/or information that
Orange reasonably requests in connection with the
replacement of your phone.
6.13 A replacement item will be refused or you will be charged
for any replacement if you have not complied with the
terms of the Insurance policy and of Orange Care.
6.14 If your phone is lost or stolen or maliciously damaged
whilst you are abroad you must report the loss or theft to
the relevant local authority and to Orange as soon as
possible but in any event as soon as reasonably
practicable after you discover loss theft or malicious
damage. A replacement phone will not be sent to you
until you return to the United Kingdom.
6.15 Where a replacement phone is issued under the warranty
the original phone must be returned to Orange.
6.16 You may be charged the recommended retail price of any
battery charger or antenna returned to Orange which is
shown not to be that originally supplied with the phone or
reference
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