4.2.4 at the time of loss, theft or damage the phone
was not being used or in the possession of you or
an authorised user.
5 premium payment
Insurance cover will cease if any premium is not paid on the
due date unless such delay is due to a processing error by any
clearing bank or similar. Your phone will not be replaced or
repaired if any sum is due by you to Orange.
6 general
6.1 It is a condition of this policy that the replacement of any
phone will only be made with an Orange product.
Wherever possible, reasonable efforts will be made to
ensure that the replacement phone is of the same or
similar specification.
6.2 Replacement phones may be supplied from refurbished
stock that have been tested and are fully functional.
6.3 In the event of a claim you are only entitled to repair or
replacement (at the option of Orange) of your phone.
There is no entitlement to any monetary settlement under
the terms of the Orange Care Insurance policy.
6.4 The Insurance period will be unaffected by the
replacement of your phone and will continue to apply
from the date the Insurance first came into force.
6.5 Should you find a phone that you have reported lost or
stolen before you have received a replacement, you must
report this to Orange immediately so that the delivery of
the replacement can be cancelled.
If you fail to do so we reserve the right to impose a charge
for any attempt to deliver the replacement.
6.6 When a replacement phone has been supplied due to
accidental or malicious damage the original phone must
be returned to Orange.
reference
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