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Product warranty & Customer service
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Product Warranty
Telstra Guarantees your product for 12
months from date of purchase against any
defect in materials or workmanship under
conditions of normal use and service and
subject to proof of the date of purchase
being provided and subject to the
conditions specified in this user agreement.
The benefits conferred by this warranty are
in addition to all other rights and remedies
in respect of the product that the consumer
has under the Trade Practices Act and
similar State and Territory laws.
Warranty Service Conditions
Subject to your statutory rights referred to
above, Telstra expressly limits its liability
with respect to its products to the person
who purchases the Product from the Telstra
authorised retailer.
Subject to your statutory rights referred to
above, Telstra expressly limits its liability
with respect to its products to whichever is
the lowest amount out of:
A. The cost of having the goods repaired;
B. The cost of replacing the goods; or
C. The cost of obtaining equivalent goods.
Subject to your statutory rights referred to
above, in the event of the goods requiring
service under warranty, the owner is
responsible for the cost of transportation to
the authorised service organisation. Whilst
in transit the goods are at the owner’s risk.
Subject to your statutory rights referred to
above, should the goods be found to be in
sound working order by the authorised
service organisation the owner may be
charged a service fee.
Subject to your statutory rights referred to
above, the goods will not be eligible for
service under this warranty if:
A. Proof of date of purchase cannot be
provided;
B. The goods are not branded Telstra;
C. The goods have been rented to another
person;
D.The defect was caused by an accident,
misuse, abuse, improper installation or
operation, lack of reasonable care,
unauthorised modification, loss of parts,
tampering or attempted repair by a
person not authorised by Telstra; or.
E. The product has been damaged by
lightning or a mains power surge.
Do you really need service?
Before calling for service under this
warranty have you :
Checked that all cables are securely
connected as detailed in the User Guide.
Referred to the User Guide to ensure that
the features are being used correctly.
If you are trying to access a network service
such as Call Waiting, confirmed with your
network provider that you have access to
this feature.
If You Require Warranty Service
To obtain service during the terms of this
warranty:
Call the Product Information Line (1300 369
193) for advice and assistance on the repair
of your product, or contact us by E-mail at:
tcpsupport@techpac.com
After consulting our operators, should it be
deemed necessary to have the product
serviced, the operator will inform you of
your nearest authorised service
organisation and provide a Return
Authority Number.
Please ensure that :
A. You provide proof of the date of purchase;
B. Your product is suitably packaged
(Preferably in original packaging);
C. You have included all components from
the original purchase; and
D.You provide details of the Return
Authority Number
IMPORTANT
Please retain this booklet with your sales
receipt as proof of the date of purchase.
© COPYRIGHT 2003 Telstra Corporation Limited
This work is copyright. All rights reserved. Other than for purposes and subject to conditions prescribed
under the Copyright Act, no part of it may in any form or by any means (electronic, mechanical, photo
copying, microcopying,scanning, recording or otherwise) be reproduced,stored in a retrieval system or
transmitted without prior permission from Telstra Corporation Limited ABN 33 051 775 556
™ Trade Mark of Telstra Corporation Limited
® Registered Trade Mark of Telstra Corporation Limited
TecHelp is your guarantee of superior customer service for these products. Your customer
service options are:
• Product Information Line 1300 369 193
• 12 Month Product Warranty
69 mm drill template,hole dia. 3mm
