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A video does not play. · The video format is not supported.
· The video data is corrupted.
· Make sure the video is a
supported file type (ASF). If
not, use the CineWalker file
conversion software to convert it.
· Download the video again.
The memory card cannot be
read by the computer.
· Service Pack 4 has not been
installed in Windows 2000.
· The memory card type is not
supported or the card is corrupted.
· Install Windows 2000 SP4.
· Replace the memory card.
The device is unresponsive. · Reconnect the adapter.
· Remove the battery and
reinsert it.
Cannot delete a file The file is write-protected. · Disable write protection.
Cannot connect to the PC · The Windows 98 driver is not
installed.
· The USB interface is not suppor-
ted by the PC’s motherboard.
· Install or reinstall the driver
provided with the device.
· Update or replace the PC’s
motherboard.
PC displays an error message
when the device is plugged in
or unplugged.
The device loses connection from the PC
abruptly whilst transferring files.
Do not disconnect the player from
the PC whilst transferring files.
Total memory displayed on the
player is not in accordance with
the amount displayed.
Part of the memory is used to store
programs and display characters.
Chapter 3 Technical Support
3.1 Troubleshooting
Problem Possible Cause Solution
The device cannot be switched
on.
· Battery charge is too low.
· The battery is not inserted
correctly.
· The DC adapter is not properly
connected.
· Charge the battery.
· Reinsert the battery.
· Reconnect the DC adapter.
The player cannot be switched
on even when the battery is
replaced.
· The FAT table in the flash memo-
ry may be corrupted if it has
been exposed to a strong mag
netic field or static electricity or if
it has been unplugged incorrectly.
· Other (unknown)
Please contact your vendor for help.
Keys do not respond. Keys are locked by the Hold Switch. Slide the Hold Switch to unlock
keys.
The lyrics are not displayed
synchronously.
· The LRC file is not synchronised
with the track.
· For VBR tracks, fast-forwarding or
rewinding can cause the problem.
· Re-download the lyrics file.
· Do not fast-forward or
rewind when you are
playing a VBR track.
No sound during playback · The audio file is corrupted.
· The volume is too low.
· Turn the volume up.
· Skip or delete the file.
The image is not displayed. · The image format is not supported.
· The image data is corrupted.
· Make sure the image is of a
supported file type (JPEG). If
not, use the CineWalker file
conversion software to convert it.
· Download the image again.
Noise is heard on A WMA track
the track skips intermittently.
Bit rate of the track is not supported. Make sure the bit rate of the track
is within the 32kbps - 160kbps
range.
Some MP3 files do not play
properly.
The MP3 file is compressed according to a
standard, e.g. the device does not support.
· Delete the unsupported
MP3 files.
· Use MPEG I Layer 3 stan-
dard to compress unsupported
MP3 files.
Chapter 3 Technical Support
Englisch
