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SECTION TWO
If after going through section one you are still experiencing difficulty or have received an error message please
read through the following:
ERROR MESSAGE – ‘-2147220504 There was an error downloading the data’
If you get an error message similar to the above this normally means there is something blocking communication
between the software, most typically a firewall, and our server. Windows XP is supplied with an ‘Internet
Connection Firewall’. Depending on which Service Pack you have for this operating system you will need to
access the firewall settings and allow access for the software. We recommend updating to Service Pack 2 as
this will allow easier configuration.
If you have a Firewall on your computer the software may appear to hang and your Firewall software will
inform you that the Snooper Updater software is trying to access the internet. Please make sure that you
grant/allow/permit access through the Firewall. Please read the messages supplied by your Firewall software
carefully before choosing your option. If you do not allow the program to access the internet through the
Firewall, the download process will fail.
If no message was prompted by the firewall software uninstall and then re-install the software and perform a
download again.
Warning: We do not recommend disabling your firewall software in order to perform a download to
your Snooper Sapphire nor can we advise how to alter the settings on third party software nor can we
be held responsible for any action taken by the computer user that makes the computer more
vulnerable to viruses and computer hackers. Any changes made to the computer firewall settings are
at the user’s discretion. We would recommend contacting the third party software manufacturer for
information of how to configure the firewall software.
Further Troubleshooting
The unit cannot be switched on
Check that the cigarette lighter adaptor is well inserted into the cigarette lighter socket and that the cigarette
lighter socket is functioning properly. Check that the lighter socket is clean and free from debris. Also check
that the fuse of the cigarette lighter adaptor is intact.
If you are using the hardwire connection check that you have secured a good earth and that you have taken
the 12v feed from a 12v supply that is live on ignition. Also check that the in-line fuse is intact.
The unit cannot acquire satellite connection
Check that the Sapphire’s flip up GPS antenna has a clear view of the sky above.
If this is the first time you have powered up your Sapphire please remember that the first ‘cold’ start may take
up to 50 minutes to acquire sufficient satellite connection. The unit requires time to calibrate and you will find
that with subsequent use the time for acquiring satellites will reduce.
The satellite signal temporarily or permanently drops out
This may happen temporarily in areas where there are a significant number of tall buildings or trees or whilst
driving through a tunnel. The signal should only be lost for a few seconds and quickly reacquired.
Check that the device has not moved and that the flip up GPS antenna still has a good clear view of the sky
above.
Very occasionally you may experience bad satellite coverage that may lead you to loosing a signal. This
should last no longer than a few minutes.
The device does not appear to respond to fixed speed camera systems
Have you performed a download recently? If not, perform a fresh download to ensure that you have all the
latest coordinates stored on your device.
Check your settings to see if you have ‘Smart Mute’ activated. If ‘Smart Mute’ has been activated the device
will only alert you to GPS generated locations if you are travelling above the posted speed limit.
