Configuration
A31003-P3010-U106-16-7619, 03/2014
80 myAgent, User Guide
How to Configure Screen Pops
Step by Step
1) Click Setup.
2) Click on My Preferences > Queue Visibility.
3) Select the check boxes for the queues to be displayed in the agent binding
list.
4) Clear the check boxes of the queues that are not to be displayed in the agent
binding list.
5) Click OK.
Related Topics
12.10 How to Configure Screen Pops
Step by Step
1) Click Setup.
2) Click on My Preferences > Popup Configuration.
3) Select one of the following options for the display of the Call Control area
(symbols for Answer, Hang Up, Dial, Transfer, etc.):
• If you want the Call Control area to be displayed in the screen pop, select
the Display Call Control check box.
• If you do not want the Call Control area to be displayed in the screen pop,
clear the Display Call Control check box.
4) Select one of the following options for the display of the Call Overview area
(Queue, Call ID, Call No, Callback Number):
• If you want the Call Overview area to be displayed in the screen pop,
select the Display Call Overview check box.
• If you do not want the Call Overview area to be displayed in the screen
pop, clear the Display Call Overview check box.
5) Select one of the following options for the display of the Contact Details area
(Customer ID, Title, First Name, Last Name, Company):
• If you want the Contact Details area to be displayed in the screen pop,
select the Display Contact Details check box.
• If you do not want the Contact Details area to be displayed in the screen
pop, clear the Display Contact Details check box.
6) Select one of the following options for the display of the History area (details
of all previous calls of the same caller):
• If you want the History area to be displayed in the screen pop, select the
Display History check box.
• If you do not want the History area to be displayed in the screen pop, clear
the Display History check box.
7) Select one of the following options for the display of the Contact Notes area
(information on the current caller):
