7.3 Other Problems
Problem
Encountered
Probable Cause/Event Corrective/User Action
Poor quality of
mowing
- Dull blade
- Switch between the two blades to use the sharp side,
which was not used yet.
- Replace blades.
- Grass is too high in relation to the set cutting
height.
- It is recommended to cut less than 1/3 of the green part of
the grass.
- Set the cutting height to a higher position and then
successively lower.
- If it is the fast growing season – use Robomow more
frequently to maintain the lawn (see Section 4.3.2 –
Mowing Extent).
- Grass is wet.
- Accumulation of grass clippings around the
blade.
- For best cut, operate Robomow when the grass is dry. It is
recommended not to mow in the early morning hours.
- Switch off the Safety Switch and use heavy gloves to
clean and remove the grass clippings.
Mower doesn’t
find the Base
Station or the
mower acquires
adjacent wire while
following the wire
in Near Wire Follow
mode
- There is a Perimeter Island / Obstacle or
Narrow Passage that prevents the mower to
complete its drive towards the Base Station
in Near Wire Follow mode.
- Reduce the Near Wire Follow Distance in the menu from
the default 7.
Mower does not
dock properly
and sometimes
misses the Base
Station contacts
- Height differences between the lawn and the
Base Station surface.
- Fill some ground to flat the lawn with the Base Station to
allow smooth entrance to the station.
- Wire underneath the Base Station is not tight
and placed in the middle of the Station.
- Confirm the wire underneath the Base Station is straight
tighten and centered below the Base Station.
- Base Station is setup on a side slope. - Move the Base Station to a relatively level ground.
- The Base Station is placed too close to the
corner of the lawn
- Move the Base Station to minimum 3 meters after a corner.
Mower doesn’t
depart from the
Base Station for a
long time
- There are several possible reasons for a
non-departure, including inactive times, rain
detection, etc.
- Press and hold ‘UP Arrow’ button for 1 second while the
mower is in the Base Station. The non-depart reason code
will be displayed for 3 seconds. Refer to Section 7.3.1 for
detailed description of non-depart codes.
Uneven mowing
results
- Robomow does not complete mowing at the
min. time, due to inactive time during the
Mowing Cycle.
- Minimize the Inactive Time windows to allow Robomow to
complete the Mowing Cycle faster and to achieve an even
mowing result.
- Grass is growing very fast.
- If it is the fast growing season – reduce the time between
mowing cycles (refer to Section 4.3.2.2 – Mowing
Frequency).
- Lawn shape is complicated (Narrow
Passages, obstacle and islands).
- In complicated lawns the mower takes more time on the
lawn to achieve better mowing results.
Increase the Mowing Hours (%) (refer to Section 4.3.2.1).
- The mowed area is smaller than the actual
lawn area.
- Increase the zone area (refer to Section 4.3.3 Edit an
existing Zone).
Robomow
operates at the
wrong time.
- The Inactive Time data (days and Hours)
are incorrect.
- Verify that the time in the mower is set correctly.
- Set the time (refer to Section 4.4.4 Time and Date).
- Reset the Inactive Time (refer to Section 4.3.1 Set
Inactive Operating Time(s)).
