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Polycom SoundStation VTX 1000 Handleiding

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SoundStation VTX 1000 Operation Manual
34
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
35
Administrator’s Guide
Administrative Setup Navigation Overview
From an Item Screen
SELECT button or SAVE soft key
Apply the new setting, information,
or adjustment and return to the
previous menu.
Note: For Passcode screens, this is
the Admin Setup Menu, while for all
the other subscreens, it’s the
corresponding submenu.
MENU button
Return to the Main Menu without
saving your new settings, information,
or adjustments.
EXIT button
Return to the previous menu without
saving your new settings, information,
or adjustments.
Note: For Passcode screens, this is
the Admin Setup Menu, while for all
the other subscreens, it’s the
corresponding submenu.
From a Submenu
From the Admin Setup Menu
3. Passcode
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
ADMIN SETUP
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B_
< DEL SAVE
THIS PHONE #
5554321_
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B
< DEL SAVE
THIS PHONE #
5554321
(i.e., the Location Submenu, Phone System
Submenu, Diagnostics Submenu or
Software Submenu)
(i.e., a Location screen, Phone System
screen, Passcode screen, Diagnostics
screen, or Software screen)
SELECT button
Display the Submenu or Item Screen
of the current selection.
EXIT button
Return to the Main Menu.
SELECT button
Display the Item Screen
of the current selection.
EXIT button or MENU button
Return to the Admin Setup Menu
or Main Menu.
Character Entry
For each letter you want, press the
number button that has that letter on
it. Press the same button repeatedly to
cycle through the letters on that button;
e.g., pressing
3 repeatedly will display
D, E, F,
3, D, etc.
Advance a Character
To enter the same character, wait for 3
second then press the same key again.
Add a Space
Press the SPACE soft key
(when available).
Delete a Character
Press the < DEL soft key.
Enter Location Information
Use the number keypad to enter a
location name, which will be displayed
when “This Phone” is selected from the
Main Menu.
Location Name
Character Entry
Use the number keypad to enter this
SoundStation VTX 1000’s phone number.
If you make an error, use the <DEL soft
key to erase it.
This Phone #
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B_
< DEL SAVE
THIS PHONE #
5554321_
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B
< DEL SAVE
THIS PHONE #
5554321
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B
< DEL SAVE
THIS PHONE #
5554321
Important: Press the SAVE soft key or
SELECT button to retain the new location
name and return to the Location Submenu.
Otherwise, you can use the
EXIT button
to return to the Location Submenu,
or the
MENU button to return to the
Main Menu, but your new
location will not be saved.
Save
SoundStation VTX 1000 Operation Manual
36
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
37
Administrator’s Guide
Phone System
You can adjust the timing of the Flash
delay to 75, 100, 300, or 600 milliseconds.
Use the
and
soft keys or the
or
buttons to cycle through these Flash
Timing options. Press the SAVE soft key
to save the change.
Flash Timing
FLASH TIMING
SAVE
600 MSEC
If available, you can turn Caller ID On
or Off with your soft keys or the
or
buttons. Press the SAVE soft key to
save the change.
Caller ID
CALLER ID
SAVE
OFF
OFF ON
The ability for two SoundStation VTX
1000s units to connect in wideband mode
is largely dependent on telephone line
quality. The longer the “training”
time (the time between when two VTX
phones connect until a wideband call is
established) the higher the probability two
SoundStation VTX units can establish a
wideband call, even on relatively poor
quality phone lines.
SoundStation VTX 1000 assumes poor
line quality by default, defaulting to a
Long Training Time of 10 - 12 seconds.
However, a Short Training Time can
be configured on higher quality phone
lines, such as analog lines on enterprise
telephone systems (PBXs, etc.), in order to
save wideband connection time.
Training time can be decreased to 4
- 6 seconds by selecting SHORT, then
pressing SAVE to save the change.
If Short Training Time does facilitate
consistent connections in wideband
mode, return SoundStation VTX 1000
to LONG Training Time.
Modem Setup
MODEM SETUP
SAVE
Short Training Time
MODEM SETUP
SAVE
Long Training Time
LONGSHORT
LONG
SH
OR
T
MODEM SETUP
SAVE
Short Training Time
MODEM SETUP
SAVE
Long Training Time
LONGSHORT
LONG
SH
OR
T
Line Quality Monitor
OFF SAVEON
On
Wideband Line Quality Monitor
During the course of a wideband call
line quality on a telephone network can
degrade, which can impact the clarity and
overall audio quality of a VTX Wideband
call. SoundStation VTX 1000s Wideband
Line Quality Monitor will automatically
revert a wideband call to narrowband mode
if significant line quality degradation is
detected, and is severe enough to impact
wideband audio quality over time. The
Wideband Line Quality Monitor is ON
by default, but can be deactivated by
selecting OFF and then SAVE . For shorter
conference calls, the benefit of turning
off the Wideband Line Quality Monitor is
that it may be likely that your wideband
call will end before any detectable
degradation in audio quality can be
detected, thus avoiding an unnecessary
“drop” to narrowband.
SoundStation VTX 1000 Operation Manual
42
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
43
Administrator’s Guide
In the Modem Statistics portion of
the Diagnostics section, you can view
the SoundStation VTX 1000 modem
performance for the last call that made use
of a modem connection.
The statistics provided are:
Tx Bit Rate (Transmit Bit Rate)
The achievable rate for sending
data over a given phone line with
the modem, in bits per second
Rx Bit Rate (Receive Bit Rate)
The achievable rate for receiving
data over a given phone line with
the modem, in bits per second
SNR (Signal to Noise Ratio)
A measure, in microvolts, of signal
strength relative to background noise as
expressed in decibels
Round Trip Delay
The elapsed round trip time
for transit of a signal over the
analog telephone circuit
CRC Errors
(Cyclical Redundancy Check Errors)
The cumulative number of lost data
packets, a good measure of the
robustness of the data connection
Monitoring Line Quality
VTX 1000 provides text-based status
indicators on the display to
communicate the real-time operational
details of the phone when testing line
quality and negotiating wideband and
narrowband connections. Below is a
description of each.
1. “Line Quality Standby”
This will be displayed if the prior phone
call did not use the modem. (i.e. narrow
band).
2. “Monitoring Line Quality”
This is displayed during a wideband
call.
3. “Narrowband Select on Poor Sync”
This will be displayed if the local
VTX 1000 decided to fall to
Narrowband because it believed the
modem had lost sync due to detected
errors in V.34’s so called superframe
bit inversion synchronization pattern.
4. “Narrowband Select on CRC
Level 1”
This will be displayed if the unit detects
a 15% or greater CRC Error Rate
consistently at our local receiver for 60
seconds.
5. “Narrowband Select on CRC
Level 2”
This will be displayed if we detect
a 20% or greater CRC Error Rate
consistently at our local receiver for 6
seconds.
Modem Statistics
TX Bit Rate
RX Bit Rate
SNR
Round Trip Delay
CRC Errors
Monitoring Line Quality
28800
28800
+18
30
0
When you select Restore Defaults, you
will be prompted to confirm or cancel the
complete elimination of all settings and
data that have been entered since the phone
was first installed.
Important: If you Restore Defaults,
all data entered since the phone was
first installed, including, but not limited
to, all Settings, Audio Setup entries,
Administrative Setup passcode and data,
etc., is irretrievably lost.
Note: Phone Book entries and Speed
Dial numbers are not lost when
restoring all defaults.
Press the OK soft key to confirm
that you wish to Restore Defaults,
or the CANCEL soft key to return to the
Diagnostics submenu without restoring
defaults.
Restore All Defaults
6. “Narrowband Select on CRC Level
3”
This will be displayed if the unit detects
a 40% or greater CRC Error Rate
consistently at our local receiver for 6
seconds.
7. “Narrowband Select on CRC Level
4”
This will be displayed if the unit detects
an 80 % or greater CRC Error Rate
consistently at our local receiver for 3
seconds.
8. “Wideband Signal Loss Detected”
This will be displayed if the remote
VTX 1000 shut off wideband. This will
also be displayed if the remote side
hangs up.
SoundStation VTX 1000 Operation Manual
44
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
45
Administrator’s Guide
Software
SoundStation VTX 1000 is the world’s
first analog telephone capable of software
upgrades, via software download, over
ordinary telephone lines. You can dial
in to download software whenever free
or purchased upgrades, improvements, or
new functions are made available for your
SoundStation VTX 1000.
(If no dialing number has ever been
established for your SoundStation VTX
1000, then configure the dialing number
as described in the next section, before
proceeding with your upgrade.)
When you select Upgrade Software from
the Software submenu, you will be
prompted to indicate when you are ready
for the SoundStation VTX 1000 to begin
dialing in for a download. To initiate the
process, press the OK soft key (or, to return
to the Software submenu, press the CANCEL
soft key).
Note: For an alternate way to receive
upgrades, see “Configure as DL Server,”
pg. 43.
The SoundStation VTX 1000 will
dial, connect, and begin downloading.
Displays will indicate the number being
dialed, the connection rate, and then
download progress.
Generally, the download will take about
12 minutes on a high quality line which
achieves 24 kbps connection rates. If the
connection rate is lower or the bit errors
(due to line noise) are high, download
could take up to 1 hour. If you wish to
cancel the download process, press the
CANCEL soft key. After a confirmation
prompt, a message will indicate that
downloading was cancelled. Press the
BACK soft key to return to the Software
submenu.
Upon completion of the software
downloading process, a secondary
process of writing the software to
memory will occur accompanied by a
warning message to not unplug the
unit during this secondary process.
Writing software to memory takes
approximately 1 minute 30 seconds,
followed by a message indicating that
download was successful. Once
the successful download message is
displayed, the phone is ready for use.
Upgrade Software
upgrade software
sw upgrade in progress
68%
cancel
To download software, your SoundStation
VTX 1000 needs the phone number of
the VTX Download Server for your area.
Use the number keypad to enter the
dialing number that should be used, in
the Configure Dialing area of the Software
section.
Pressing the PAUSE soft key will insert
a 1.5 second pause (shown as a comma),
which is often necessary when dialing
from a PBX (or other enterprise)
system that requires a prefix such
as 9 for an external call.
New software download availability and
dialing numbers for your area are posted
on the SoundStation VTX 1000 page on
Polycom’s web site:
www.polycom.com
If you make an error,
use the <DEL soft key to erase it.
Congure Dialing Number
configure dialing number
enter dialing number
1800889100_
< DEL SAVE
PAUSE
Once a single SoundStation VTX 1000
within your organization has upgraded
software, if you configure it as a download
server, other VTX phones can call it
to receive the upgrade, rather than each
calling the main VTX Download Server
for your area.
Any SoundStation VTX 1000 can be
configured as a download server.
When you select Configure as DL
Server from the Configure Software
Upgrade submenu, if the phone is not
already configured as a server, you will
be asked whether to activate it as a
server. Press the OK soft key to activate
it as a server, or the CANCEL soft key
to return to the Configure Software
Upgrade submenu.
If, instead, the phone is already
configured as a server when you select
Configure as DL Server, you’ll be asked
whether to deactivate it as a server.
Press the OK soft key to deactivate
the phone as a server, or the CANCEL soft
key to return to the Configure Software
Upgrade submenu.
Once a SoundStation VTX 1000 unit is
configured as a download server, other
SoundStation VTX 1000 units can dial
into it to download software. The process
of configuring the dialing number and
upgrading software is identical when using
another SoundStation VTX 1000 as your
download server, as described on pg. 42.
Note: When VTX 1000 is configured for
Server Mode, no audio calls are possible
on VTX 1000 until it is deactivated as a
download server.
Congure as DL Server
upgrade software
sw upgrade in progress
68%
cancel
Important: Press the SAVE soft key
to retain the new dialing number
and return to the Configure Software
Upgrade submenu. Otherwise,
you can use the
EXIT button to
return to the Software Submenu,
or the
MENU button to return to
the Main Menu, but your new
dialing number will not be saved.
SoundStation VTX 1000 Operation Manual
47
Warranty Information
Specifications and
Warranty Information
SoundStation VTX 1000 Operation Manual
48
Warranty Information
SoundStation VTX 1000 Operation Manual
49
Warranty Information
Limited Warranty and Limitation of Liability
Polycom warrants to the end user
(“Customer”) that this product will be
free from defects in workmanship and
materials, under normal use and service,
for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective
product or part, deliver to Customer an
equivalent product or part to replace the
defective item, or if neither of the two
foregoing options is reasonably available,
Polycom may, in its sole discretion, refund
to Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment,
or the remainder of the initial warranty
period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS
OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS
PRODUCTS, EVEN IF POLYCOM OR ITS
AUTHORIZED RESELLER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY
TO REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT
POLYCOM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF ITS
ESSENTIAL PURPOSE.
Limited Warranty
Polycom will not be liable under this
limited warranty if its testing
and examination disclose that the alleged
defect or malfunction in the product does
not exist or results from
Failure to follow Polycom’s installation,
operation, or maintenance instructions;
Unauthorized product modification
or alteration;
Unauthorized use of common carrier
communication services accessed
through the product;
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God,
accident, fire, lighting, power surges
or outages, or other hazards.
Exclusions
Some countries, states, or provinces do not
allow the exclusion or limitation of implied
warranties or the limitation of incidental or
consequential damages for certain products
supplied to consumers, or the limitation
of liability for personal injury, so the
above limitations and exclusions may be
limited in their application to you. When
the implied warranties are not allowed
to be excluded in their entirety, they
will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Disclaimer
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding
their conflicts of laws principles. The
United Nations Convention on Contracts
for the International Sale of Goods is
hereby excluded in its entirety from
application to this Limited Warranty
and Limitation of Liability.
Governing Laws
If you purchased your product from
a Polycom Authorized Reseller, contact
the Authorized Reseller for information
about service agreements applicable to
your product. For technical assistance
or information on service programs,
please visit Polycom’s website at
www.polycom.com and select the Support
menu.
Service Agreements
WARRANTY EXCLUSIVE. IF A POLYCOM
PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S
SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLYCOM’S
OPTION. TO THE FULL EXTENT
ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL
OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS, OR
CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION,
AND NON-INFRINGEMENT, ALL OF
WHICH ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR USE
OF ITS PRODUCTS.
SoundStation VTX 1000 Operation Manual
50
Warranty Information
SoundStation VTX 1000 Operation Manual
51
Warranty Information
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2) This device must accept any
interference received, including
interference that may cause undesired
operation.
In accordance with part 15 of the FCC
rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom Inc. could void the
user’s authority to operate the equipment.
This Class [A] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [A]
est conforme à la norme N M B-003 du
Canada.
Canadian Department of Communications Notice
of the FCC Rules. Please refer to the
labeling on equipment for the following
information:
Manufacture
If requested this information must be
provided to the telephone company.
Notes:
used with party lines or coin lines.
shall disconnect the registered
equipment from the telephone line to
determine if the registered equipment is
malfunctioning and that if the registered
equipment is malfunctioning, the use of
such equipment shall be discontinued
until the problem has been corrected.
equipment causes harm to the network,
the telephone company will notify
you in advance that temporary
discontinuance of service may be
required. However if advance notice
is not practical, the telephone company
will notify you as soon as possible.
Also, you will be advised of your right
to file a complaint with the FCC if you
believe it necessary.
changes to its facilities, equipment,
operations or procedures that could
affect the operation of the equipment.
If this happens, the telephone company
will provide advance notice so you can
make the necessary modifications to
maintain uninterrupted service.
US Telco Requirements
The REN is used to determine the quantity
of devices that may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices
not ringing in response to an incoming
call. Typically the sum of RENs should
not exceed five (5.0). To be certain of the
number of devices that may be connected
to a line (as determined by the total RENs)
contact the local telephone company.
REN
WHEN PROGRAMMING EMERGENCY
NUMBERS AND/OR MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briefly explain
to the dispatcher the reason for the call.
2. Perform such activities in the off-peak
hours, such as early morning or late
evening.
Automatic Dialing
Registration Number
This registered equipment may not be
If trouble is experienced, the customer
If, in the unlikely event that this
The telephone company may make
Country of Origin
Ringer Equivalence
Grantee’s Name
Model Number
Serial Number and/or Date of
equipment generates, uses, and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
Operation of this equipment in a
residential area is likely to cause harmful
interference in which case the user will
be required to correct the interference at
his own expense.
NOTE: This equipment has been tested
and found to comply with the limits for a
Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable
protection against harmful interference
when the equipment is operated in a
commercial environment. This
This equipment complies with part 68
FCC Rules
… 28 …

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