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SoundStation
VTX 1000
OPERATION MANUAL
User’s Guide
Administrator’s Guide
11
®
Table of Contents
User’s Guide ......................................................................................................... 1
Introduction.............................................................................................................. 3
SoundStation VTX 1000 Interface ................................................................. 4
Manage a Call......................................................................................................... 5
Answer a Call ....................................................................................................... 5
Dial a Call ............................................................................................................. 5
Mute and Unmute a Call....................................................................................... 6
Hold and Resume a Call .......................................................................................6
End a Call.............................................................................................................. 7
Redial a Call ......................................................................................................... 7
Dial a Call Using the Phone Book ........................................................................ 7
Speed Dial a Number............................................................................................ 8
Add a Call ............................................................................................................. 8
Adjust Volumes ..................................................................................................... 9
Turn Wideband Off ............................................................................................... 10
Use the Phone Book ............................................................................................. 11
Access the Phone Book......................................................................................... 11
Sort the Entries...................................................................................................... 11
Find an Entry......................................................................................................... 12
Dial an Entry......................................................................................................... 12
Add a New Entry ..................................................................................................13
Assign a Speed Dial Number................................................................................ 14
Edit an Entry ......................................................................................................... 15
Remove an Entry................................................................................................... 15
Exit the Phone Book ............................................................................................. 15
Adjust the Settings................................................................................................ 16
Access the Settings ...............................................................................................16
Select a Setting to Display .................................................................................... 16
Adjust a Setting..................................................................................................... 16
Back Light....................................................................................................... 17
Ringer Type..................................................................................................... 17
Contrast........................................................................................................... 17
Adjust the Audio Setup ....................................................................................... 17
Access the Audio Settings..................................................................................... 17
Select a Setting to Display .................................................................................... 18
Adjust an Audio Setting ........................................................................................ 18
Treble EQ .......................................................................................................... 19
Bass EQ............................................................................................................. 19
Subwoofer Volume.............................................................................................19
Aux Input ..........................................................................................................19
Read and understand all instructions.
Follow all warnings and instructions marked
on the instrument.
Installation must be performed in accordance
with all national wiring rules.
The outlet to which this apparatus is connected
must be installed near the equipment,
and must always be readily accessible.
This instrument can be hazardous if immersed
in water. To avoid the possibility of
electrical shock, do not use the telephone
equipment while you are in the bathtub
or shower, or when you are wet. If you
accidentally drop the equipment into water,
do not retrieve it until you have first
unplugged all cords. Do not reconnect the
telephone equipment until it has dried
thoroughly.
Avoid using the telephone equipment during
electrical storms in your immediate area.
There is a remote risk of electric shock
from lightning. Urgent calls should be brief.
Even though protective measures may have
been installed to limit electrical surges
from entering your home or business, absolute
protection from lightning is impossible.
If you suspect a natural gas leak, report
it immediately, but use a telephone away
from the area in question. The telephone
equipment's electrical contacts could generate
a tiny spark. While unlikely, it is possible that
this spark could ignite heavy concentrations
of gas.
IMPORTANT SAFETY
INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Never push objects of any kind into the
telephone equipment through housing slots
as they may touch hazardous voltage points
or short out parts that could result in a risk
of electric shock. Never spill liquid of any
kind on the telephone. If liquid is spilled,
however, contact service personnel.
To reduce the risk of electric shock, do
not disassemble this telephone equipment.
Opening or removing covers may expose
you to hazardous voltages. Using incorrectly
reassembled equipment can cause electric
shock. If your telephone equipment does not
work properly, refer to the section describing
how to connect service. The support telephone
number can be found on the outside back
cover of this book.
Never install telephone wiring during a
lightning storm.
Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.
Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected from the network interface.
Always use caution when installing or
modifying telephone lines.
When using your telephone equipment, the following safety precautions should always be followed to reduce the
risk of fire, electric shock, and injury to people.
Aux Output............................................................................................................ 20
Console Mics ........................................................................................................ 20
Console Speak
er.................................................................................................... 20
Automatic Gain Control........................................................................................ 21
Noise Reduction.................................................................................................... 21
View Phone and Software Information ........................................................ 21
Peripheral Devices ................................................................................................ 22
Using the VTX Subwoofer.................................................................................... 22
Using the Extended Microphones......................................................................... 22
Using the Polycom Wireless Microphone System................................................ 23
Troubleshooting...................................................................................................... 24
No Dial Tone......................................................................................................... 24
SoundStation VTX 1000 Does Not Ring .............................................................. 24
Cannot Connect In Wideband Mode..................................................................... 24
No Caller ID.......................................................................................................... 25
Flickering LCD ..................................................................................................... 25
Quick Keypad Input Is Not Registered ................................................................. 25
Muffled or “In a Well” Reception......................................................................... 25
Variable Sound Quality......................................................................................... 25
Problematic Sound Quality or No Sound.............................................................. 26
Excessive Noise ....................................................................................................26
Remote Party Cannot Hear You ............................................................................ 26
Reverting to Narrowband...................................................................................... 27
Short Silences, Echoes, or Clipped Speech ..........................................................27
Physical Damage................................................................................................... 27
For Best Performance........................................................................................... 28
Maintenance ............................................................................................................ 28
Administrator’s Guide.................................................................................... 29
Parts List.................................................................................................................... 30
Connection Diagram ............................................................................................. 31
Administrative Setup Overview ...................................................................... 32
Access Administrative Setup ................................................................................33
Select an Item to Display ...................................................................................... 33
Administrative Setup Navigation Overview .............................................. 34
From the Admin Setup Menu................................................................................ 34
From a Submenu................................................................................................... 34
From an Item Screen............................................................................................. 34
Enter Location Information ................................................................................ 35
Location Name...................................................................................................... 35
Character Entry ..................................................................................................... 35
This Phone # ........................................................................................................ 35
Save ...................................................................................................................... 35
Phone System .......................................................................................................... 36
Flash Timing ......................................................................................................... 36
Caller ID................................................................................................................ 36
Modem Setup........................................................................................................ 36
Wideband Quality Monitor.....................................................................................37
Passcode .................................................................................................................... 38
Assign a Passcode................................................................................................. 38
Remove a Passcode............................................................................................... 38
Assign a New Passcode......................................................................................... 39
Diagnostics ............................................................................................................... 40
Mic Test ................................................................................................................ 40
Console Speaker Test ............................................................................................ 40
External Speaker Test ........................................................................................... 41
Aux In and Aux Out Specification Table ............................................................. 41
Modem Statistics .................................................................................................. 42
Restore All Defaults.............................................................................................. 43
Software .................................................................................................................... 44
Upgrade Software ................................................................................................. 44
Configure Dialing Number ................................................................................... 45
Configure as DL Server ........................................................................................45
Specifications and Warranty Information.......................................... 47
Limited Warranty and Limitation of Liability ............................................ 48
FCC Rules ................................................................................................................... 50
Canadian Department of Communications Notice.................................... 50
US Telco Requirements ....................................................................................... 51
REN .............................................................................................................................. 51
Automatic Dialing.................................................................................................. 51
Telco Connector ....................................................................................................... 52
Canadian Telco Requirements........................................................................... 52
CE Mark R & TTE Directive................................................................................. 53
Australia .................................................................................................................... 54
Japan ......................................................................................................................... 54
SoundStation VTX 1000 Operation Manual
1
User’s Guide
User’s Guide
SoundStation VTX 1000 Operation Manual
3
User’s Guide
The revolutionary SoundStation VTX
1000™ is the world’s first conference
phone that automatically adapts to each
meeting environment enabling amazingly
clear voice quality for all participants.
The SoundStation VTX 1000 features:
Introduction
Polycom VTX Wideband
80-7000 Hz
Narrowband
300 - 3300 Hz
all other telephones
100 300 3500 7000
Range of Human Speech
Frequency (Hz)
Narrowband
300 - 3300 Hz
100 300 3500 7000
Range of Human Speech
Fre
quency (Hz)
Automatic Gain Control
High-Fidelity VTX Wideband
Dynamic Noise Reduction
Gated Microphones with Intelligent
Microphone Mixing
Acoustic Clarity Technology
User Selectable Auxiliary Audio
Input and Output Options
Dial-Up Software
Download Functionality
Backlit Graphical LCD
Phone Book with Search/
Sort Functions
Bass and Treble Controls
And much more . . .
Polycom Has Revolutionized
Voice Conferencing… Again.
SoundStation VTX 1000 Key Features Summary
Amazing Room Coverage
Allows participants to automatically
be heard by remote participants when
speaking from 2ft or even 20ft away
from the microphone.
Revolutionary Voice Quality
If 2 SoundStation VTX 1000 units
are connected together, the call
automatically enters Wideband Mode
delivering life-like presence via VTX
Wideband!
Removes Annoying
Background Noises
Automatically reduces PC, projector
fan, and other noises from the meeting
room for clear sound quality.
Handset Quality Conference Calls
Automatically turns off the mics that
are furthest away from the speaker to
remove the “in the well” sound.
Acoustic Clarity Technology
Polycom’s legendary technology that
automatically allows two people to
speak at the same time.
Maximum Configuration Flexibility
Independent input and output,
Bass/Treble controls, and internal mic
and speaker control for multiple uses
and applications including external
speakers, so you can be assured that
your conference provides amazingly
clear voice quality for all participants.
SoundStation VTX 1000
is Future-Proof
The SoundStation VTX 1000 platform
also provides investment protection by
enabling software downloads for future
voice enhancements and other media
collaboration applications.
Press the (Phone) button
to get a dial tone.
Menu Button
Displays a menu of
settings and options
Exit Button
Exits from current
screen to previous level
Scroll Buttons
Navigate up or down
through displayed lists
Select Button
Select a highlighted
item from a menu
Conference Button
Call, join, or hang-up
additional call participants
on properly configured
enterprise phone networks
(see pg. 9)
Dialing Keypad
Enter numbers
or letters
LEDs
Green – Your call is in progress
Blinking Green – A call is incoming.
Red – Your call is muted.
Blinking Red – Your call is on hold.
Soft Keys
Select the actions that
are currently displayed
Phone Button
Answer an incoming
call, get a dial tone,
initiate an entered call,
or hang up a call
Volume Buttons
Adjust the speaker and
ringer volume
(See pg. 9.)
Mute Button
Turn mute on or off
(See pg. 6.)
Buttons
(555)555-1111
READY
REDIALPH BOOK
SP DIAL
LCD
Information and
Input Area
Displays of
information, menus,
and input areas
This Phone’s Number
Soft Key Functions
Actions you can currently
take, based on the state
of the phone
The three LEDs blink green when the phone rings.
1
Dial the phone number.
Each number is dialed when
you press it.
2
SoundStation VTX 1000 Operation Manual
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User’s Guide
SoundStation VTX 1000 Operation Manual
5
Press the (Phone) button to pick up an
incoming call.
Editable Dialing
1 Dial the phone number
.
If you make an error,
press the <DEL soft key to erase it.
If you want to cancel the call,
press the CANCEL soft key.
Dial Tone Dialing
You can dial a call the traditional
way, getting a dial tone first, or you
can dial the way cellular phones do,
entering and editing all the numbers
.woleb nwohs sa ,meht esluptuo uoy erofeb
Speed Dial numbers are not
supported by this method.
Dial a Call
Receiving an Additional Call
If you are on a call when another call
is received, you may or may not hear
a Call Waiting tone and/or see Caller ID.
If you are on a regular, narrowband
call, and the most common types of
Call Waiting and Caller ID∗ are
ordinarily provided to you through
your phone network, then these
services will work in the usual way,
as specified by your provider.
(Note that it is not possible to join
the incoming call to the ongoing one.)
Important: If you are on a wideband
call, Call Waiting and Caller ID are
unavailable and Call Waiting signals
will actually disrupt wideband
operation, preventing you from
maintaining a wideband connection.
It is highly recommended that Call
Waiting be disabled by the phone
company (or PBX administrator) for
lines used for VTX 1000 wideband
calls.
* Namely, Telcordia (formerly Bellcore)
Standard Type I Caller ID.
SoundStation VTX 1000 Interface Manage a Call
Answer a Call
When you answer a call from another VTX
phone, your SoundStation VTX 1000 tests
the quality of your line, and then initiates
a wideband connection. This process
takes 12 seconds, during which you hear
music, and both ends of the call are
unable to converse. The
icon
is displayed once a wideband connection
has been established.
Note: If you have a high quality line
you can change the line testing process
from 12 seconds to 6 seconds. Please
see page 36 for details, and refer to the
troubleshooting guide for more information
on line quality. The subwoofer (see “Using
the VTX Subwoofer”, pg. 22) allows you to
experience the full spectrum of wideband
sound.
The SoundStation VTX1000 is a
conference phone and can only perform
multipoint bridged conference calls on
a properly configured enterprise phone
network or when multipoint calls are
placed through a conference bridge
or a bridging service. Please contact
your telephone system administrator
for further details.
Multipoint Conference Bridging
OR
SEND
Mute
To mute a call, press the
(Mute) button.
HOLD
MUTE
(555)555-1111
MODE
A Muted Call
Unmute
Press the
button again
to unmute a call.
The three LEDs are red when a call is muted,
and green when it is not.
Hold
To hold a call, press the HOLD soft key.
The three LEDs blink red when a call is on hold
and are green when it is resumed.
Hold and Resume a Call
When a call is on hold,
you cannot hear your remote party,
and they cannot hear you.
Hold Soft Key During an Active Call
RESUME
HOLD
(555)555-1111
MODE
Resume Soft Key During a Held Call
Resume
Press the RESUME soft key to
resume the conversation.
0:05:23
SP DIAL PH BOOK REDIAL
(555)555-1111CALL ENDED
REDIAL
55 JOHN JOHNSON
5555555
COMPANY NAME
DIAL
CHANGE REMOVE
SoundStation VTX 1000 Operation Manual
6
SoundStation VTX 1000 Operation Manual
7
User’s Guide
2 Press the button or
the SEND soft key, and the
complete number will be dialed.
If you place a call to another
wideband-capable phone,
will appear
on your LCD, indicating that your call
is bene tting from the enhanced audio
quality of a wideband connection.
Note: The subwoofer (see “Using the
VTX Subwoofer,” pg. 22) allows
you to experience the full spectrum
of wideband sound.
A wideband connection tak es
several seconds to establish.
Music will play while you wait.
Please refer to “Dial an Entry,”
in the Phone Book section, pg. 12,
for instructions on calling a number
in your Phone Book.
Redial a Call
To redial the last number dialed out
from the SoundStation VTX 1000,
press the REDIAL
soft key.
The screen will display the phone
number of the party being dialed.
Dial a Call Using the Phone Book
End a Call
To end a call, press the
button.
If you initiate a multi-point call, all
calls will disconnect when you press
the
button.
The duration of your ended call
will be displayed for 6 seconds.
Mute and Unmute a Call
When a call is muted, you can hear the
remote party, but they cannot hear you.
SoundStation VTX 1000 Operation Manual
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User’s Guide
SoundStation VTX 1000 Operation Manual
9
User’s Guide
2 At the dial tone, enter the next
party’s phone number.
Note: Only conventional dialing
is supported for added calls.
Redial, Speed Dial, and dialing
from the Phone Book are unavailable.
Adjust Speaker Volume
While the phone is in active use,
press the
button to lower the speaker
volume, and the
button to raise the
speaker volume.
Adjust Ringer Volume
While the phone is in a ready state
(not actively in use), press the
button
to lower the ringer volume and the
button to raise the ringer volume.
Adjust Dial Tone
While the phone is in ready state, press the
button to get dial tone, then use and
to adjust the volume up or down.
Adjust Volumes
Volume Up
Volume Down
1 Press the CONF button.
If you prefer, you can press
the HOLD soft key first, and then
the
CONF button. Either way,
your original call is put on hold.
Important: If you hav
e already
connected as many parties as your
system can support, then pressing
CONF will drop the last party
you connected. (This response
is a function of how your phone
company or PBX works, not the
SoundStation VTX 1000.)
Note: All multi-party calls are narrowband
calls. When you press the
CONF button
to add another party, any wideband
connection you may have with your first
party will revert to narrowband, and you
will no longer see the
symbol on your
display. Your connection will also revert
to narrowband if another party picks up
a phone connected in parallel with your
SoundStation VTX 1000. The
CONF key
provides identical functionality to FLASH
or R on most phone networks.
If your phone system provides one
of the typical forms of multi-party call
conferencing, then you can establish
multi-party calls with your SoundStation
VTX 1000, as described next.
Please check with your System
Administrator (not Polycom) to
determine the number of parties that
can be conferenced together, given your
phone system’s multi-party capabilities.
If you cannot connect multiple parties
using the method described below,
please check with your System
Administrator (not Polycom).
Your System Administrator may need
to activate multi-party conferencing
features, adjust the Flash Timing
(as described in “Flash Timing,”
pg. 36), or provide you with
instructions specific to your
phone system.
If your phone line supports Call
Waiting, you can answer an incoming
call using the
CONF button, but the
incoming call cannot be joined into the
existing call. Only outgoing calls can
be joined into a multi-point call.
Enter Number
CANCEL
(555)555-1111
HOLD
3 When the next party has answered,
press the
CONF button again, or
the JOIN soft key to join all the calls,
so all parties can hear and
speak to each other.
Note: If you change your mind before
beginning to enter a phone number,
press
CONF again or the
CANCEL
soft key
to return to your on-hold call, then press
the
RESUME
soft key to reactivate that call,
if you placed the caller on hold prior to
pressing
CONF .
During an ongoing call:
Speed Dial Number First
1 Enter the 1- or 2-digit
Speed Dial number.
2 Press the button
or the SEND soft key.
Soft Key First
1 Press the SP DIAL soft key.
2 Enter the 1- or 2-digit Speed Dial
number (if you enter one digit,
wait through the brief delay).
SEND
SP DIAL
OR
SEND
SP DIAL
OR
You can speed dial any entry in your
Phone Book, in either of these ways:
Note: For 1-digit numbers, you do not have
to dial a leading
0 (e.g., for 02, you
can also just press
2). Note: To create
Phone Book entries and assign Speed Dial
numbers, see “Add a New Entry,” pg. 13,
and “Assign a Speed Dial Number,” pg. 14.
Speed Dial a Number
If a Speed Dial entry does not exist,
a Not Assigned notice will appear.
You can enter a new Speed Dial number
or press the CANCEL soft key.
Add a Call
SoundStation VTX 1000 Operation Manual
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User’s Guide
SoundStation VTX 1000 Operation Manual
11
User’s Guide
Soft Key
Press the PH BOOK soft key
if it is on your screen.
Menu
Press the MENU button, use the
button to highlight “Phone Book,”
and press the
SELECT button.
Use the Phone Book
To access the Phone Book,
use either of these methods:
Access the Phone Book
Settings
Phone Book
Audio Setup
This Phone
Settings
Phone Book
Audio Setup
This Phone
Audio Setup
Phone Book
This Phone
Admin Setup
Settings
Phone Book
Audio Setup
This Phone
Settings
Phone Book
Audio Setup
This Phone
(555)555-1111
Ready
REDIALPH BOOKSP DIAL
To turn wideband off
1 Press the MODE soft key.
2 Press the OFF soft key
(or press the BACK soft key
to return to the Call Screen
without turning wideband off).
3 Press the BACK softkey
(or wait several seconds)
to return to the Call Screen.
Turn Wideband Off
0:23:13
MODE HOLD
(555)555-1111
BACK OFF
Wideband Is On: 4
Press the SORT soft key to cycle through
the entry views by name, company,
or Speed Dial number.
When you access the Phone Book,
the entries are listed in order by name,
with the first entry name highlighted.
Note: When sorted by company, entries
that lack company data are displayed at the
top of the list, with the name in brackets.
Sort the Entries
23 George Washington
24
25 Nevin Penelope
SORT DIALNEW
SPEED DIAL #
George Washington
Harlod
Henry Johnson
SORT DIALNEW
NAMES
Acme Inc - George Washi...
Ad
After Inc - Jane Smith
SORT DIALNEW
COMPANIES
SoundStation VTX 1000 Operation Manual
12
User’s Guide
SoundStation VTX 1000 Operation Manual
13
User’s Guide
Entries in the Phone Book can be
automatically dialed.
1 Highlight the entry you want to dial.
(See “Find an Entry,” above.)
2 Press the DIAL soft key.
You will see and hear the
call being dialed.
Note: You can also access the
DIAL
soft key after selecting an
entry with the
SELECT button.
Note: If another call is ongoing,
the
DIAL
soft key will not appear.
Dial an Entry
George William
Harold Smith
Henry Johnson
SORT DIALNEW
George William23
5555555678
Acme Inc.
CHANGE DIALREMOVE
Dial From a List
Dial From a Selected Entry
To add a new entry:
1 Press the NEW soft key.
2 Enter a name, using the number buttons.
Character Entry
For each letter you want, press the
number button that has that letter on
it. Press the same button repeatedly to
cycle through the letters on that button;
e.g., pressing
3 repeatedly will display
D, E, F,
3, D, etc.
Advance a Character
For the next letter, press another
number key. The cursor will advance
automatically. To enter the same
character, wait for 3 seconds then press
the same key again.
Add a Space
Press the SPACE soft key
(when available).
Delete a Character
Press the < DEL soft key
3 Press the
button, and enter the phone
number, using the number buttons.
Pressing the PAUSE soft ke
y will insert a
1.5 second pause (shown as a comma),
which is often necessary when dialing
from a PBX (or other enterprise)
system that requires a prefix such as
9 for an external call.
4 If desired, press the
button again
and enter a company, as above.
(You can continue to move among the
f
ields with the
or
buttons.)
Add a New Entry
CANCEL OK
23 Charles White
REMOVE FROM PH BOOK?
Charles White23
5555559876
CHANGE DIALREMOVE
Charles White
847769837_
BACK OK
24Speed Dial #:
Charles White
5555559876
NAME:
PH #:
CO:
< DEL SAVEPAUSE
Charles
NAME:
PH #:
CO:
< DEL SAVESPACE
NAME:
PH #:
CO:
CANCEL
< DEL SAVE> ADV
Charles White
847769837_
BACK OK
24Speed Dial #:
Charles White
5555559876
NAME:
PH #:
CO:
< DEL SAVEPAUSE
Charles_
NAME:
PH #:
CO:
< DEL SAVESPACE
_
NAME:
PH #:
CO:
CANCEL
< DEL SAVE> ADV
Charles White
847769837_
BACK OK
24Speed Dial #:
Charles White
5555559876
NAME:
PH #:
CO:
< DEL SAVEPAUSE
Charles
NAME:
PH #:
CO:
< DEL SAVESPACE
NAME:
PH #:
CO:
CANCEL
< DEL SAVE> ADV
You can look through the entries using the
or
buttons, or you can jump to them
using the number buttons.
Find an Entry
Aaron Jones
Andrew Adams
Betty Smith
SORT DIALNEW
Dennis Gray
Derek Brown
Donald Wilson
SORT DIALNEW
Earl Edwards
Elizabeth Grason
Elliot Ray
SORT DIALNEW
Felix Mason
Fiona Ferguson
Frank James
SORT DIALNEW
Aaron Jones
Andrew Adams
Betty Smith
SORT DIALNEW
Dennis Gray
Derek Brown
Donald Wilson
SORT DIALNEW
Earl Edwards
Elizabeth Grason
Elliot Ray
SORT DIALNEW
Felix Mason
Fiona Ferguson
Frank James
SORT DIALNEW
Find Name
To jump to the entries that begin with a
particular letter, press the number button
with that letter on it.
Press the same number button again to
jump to the entries that begin with each
of its letters; e.g., pressing
3 repeatedly
will jump to D, E, F, D, etc.
Note: Jumping by letter works when the
entries are listed by name or by company.
Find Speed Dial Number
To jump to an entry with a particular
Speed Dial number:
1 Make sure the entries are sorted
by Speed Dial number
(see “Sort the Entries,” above).
2 Press the number buttons to jump
to the entry with the 1- or 2-digit
Speed Dial number you select.
For 1-digit numbers, you do not have
to dial a leading 0 (e.g., for 02,
you can also just press 2).
For 2-digit numbers, press both
digits in succession, ignoring the
jump that occurs when you enter
the first digit.
02 Chris R
03 Matt Smithe
04 Andrew Adams
SORT DIALNEW
23 George William
24 Harold Smith
25 Jim Shoe
SORT DIALNEW
SoundStation VTX 1000 Operation Manual
14
User’s Guide
SoundStation VTX 1000 Operation Manual
15
User’s Guide
If you do not want to use the automatically
assigned Speed Dial number (above), you
can change it.
Enter the desired Speed Dial number with
the number buttons, or use the
or
buttons to scroll through available Speed
Dial numbers.
If you choose a Speed Dial number that
has already been assigned to another
entry, you will be asked whether you
wish to reassign the Speed Dial number
to the new entry. Press OK to do so
and return to the Phone Book list, or
CANCEL to back up one screen and
choose another number.
To leave the New Entry screen
without saving, press the
EXIT button.
You will be returned to the Phone
Book list.
Assign a Speed Dial Number
5 Press the SAVE soft key.
The SAVE soft key appears once you
have entered data in the name and
phone number fields.
When you press the SAVE soft
key, your entry will automatically
be assigned the lowest available
SpeedDial number.
6 Press the OK soft key, to accept the
displayed Speed Dial number.
You will be returned to the Phone Book
list, with your ne
w entry included.
Note: To assign a different Speed Dial
number, see “Assign a Speed Dial
Number,” below.
Charles White
847769837_
BACK OK
24Speed Dial #:
Charles White
5555559876
NAME:
PH #:
CO:
< DEL SAVEPAUSE
Charles
NAME:
PH #:
CO:
< DEL SAVESPACE
NAME:
PH #:
CO:
CANCEL
< DEL SAVE> ADV
Charles White
847769837_
BACK OK
24Speed Dial #:
Charles White
5555559876
NAME:
PH #:
CO:
< DEL SAVEPAUSE
Charles_
NAME:
PH #:
CO:
< DEL SAVESPACE
_
NAME:
PH #:
CO:
CANCEL
< DEL SAVE> ADV
Charles White
847769837_
BACK OK
24Speed Dial #:
Charles White
847769837_
BACK OK
34Speed Dial #:
Charles White
847769837_
BACK OK
28Speed Dial #:
1 Make sure that the entry you want is
highlighted (see “Find an Entry,” pg.
12), and then press the
SELECT button.
2 Press the REMOVE soft key.
3 You’ll be asked to confirm by pressing
OK before the entry is removed and
you are returned to the Phone Book
list. If you don’t wish to remove the
entry, press the CANCEL soft key instead,
and the entry will be kept.
Remove an Entry
In the entry view press the EXIT button
to return to the Phone Book list view.
Use
EXIT to move from the Phone Book
list view back to the Ready Screen, the
Call Screen, or another previous display.
Exit the Phone Book
CANCEL OK
23 Charles White
REMOVE FROM PH BOOK?
Charles White23
5555559876
CHANGE DIALREMOVE
CANCEL OK
23 Charles White
REMOVE FROM PH BOOK?
Charles White23
5555559876
CHANGE DIALREMOVE
1 Highlight the entry you want
(see “Find an Entry,” pg. 12),
and then press the
SELECT button.
2 Press the CHANGE soft key.
3 Proceed to edit the contents as described
in “Add a New Entry,” pg. 13.
Edit an Entry
Charles White23
5555559876
CHANGE DIALREMOVE
SoundStation VTX 1000 Operation Manual
16
User’s Guide
SoundStation VTX 1000 Operation Manual
17
User’s Guide
1 Depending on the setting,
use your soft keys to
Turn the Back Light Off or On
Select a Ringer Type (
or
)
Adjust the screen Contrast (– or +)
Note: You can also use the
or
buttons
to cycle through each setting’s options.
2 Important: Press the SAVE soft key
or
SELECT button to apply the new
adjustment and return to the Settings
Menu. Otherwise, you can use the
EXIT button or MENU button to return
to the Settings Menu or Main Menu,
but your new setting will not be saved.
Details of each setting’s purpose
and options follow.
Press the
MENU button. With “Settings”
highlighted, press the
SELECT button.
The Settings Menu will appear.
Adjust the Settings
Settings
Phone Book
Audio Setup
This Phone
Settings
Phone Book
Audio Setup
This Phone
Audio Setup
Phone Book
This Phone
Admin Setup
Settings
Phone Book
Audio Setup
This Phone
Settings
Phone Book
Audio Setup
This Phone
Tone Pulse
SETTINGS
Contrast
SETTINGS
Back Light
Ringer Type
Contrast
Main Menu
Settings Menu
Access the Settings
Adjust a Setting
From the Settings Menu, use the
or
buttons to highlight the desired setting,
and press the
SELECT button.
Select a Setting to Display
Back Light
The SoundStation VTX 1000 screen offers
back lighting for easy viewing in dim light
environments. Use this setting to turn the
back light use display style ON or OFF.
BACK LIGHT
OFF SAVEON
On
LANGUAGE
SAVE
English
RINGER TYPE
SAVE
Default
TONE PULSE
PULSE SAVETONE
Tone
-
SAVE
+
CONTRAST
Contrast
To adjust the visibility of the screen,
increase or decrease contrast with
the – or + soft keys.
BACK LIGHT
OFF SAVEON
On
LANGUAGE
SAVE
English
RINGER TYPE
SAVE
Classic
TONE PULSE
PULSE SAVETONE
Tone
-
SAVE
+
CONTRAST
Ringer Type
You can select from 10 ringer options and
OFF for Sound Station VTX 1000. Each
ringer type is briefly auditioned when it is
first displayed while pressing the or
soft keys.
BACK LIGHT
OFF SAVEON
On
LANGUAGE
SAVE
English
RINGER TYPE
SAVE
Default
TONE PULSE
PULSE SAVETONE
Tone
-
SAVE
+
CONTRAST
SAVE
OFF SAVEON
SAVE
Press the MENU button. Use the
button to highlight “Audio Setup,”
then press the
SELECT button.
The Audio Setup Menu will appear.
Settings
Phone Book
Audio Setup
This Phone
Settings
Phone Book
Audio Setup
This Phone
Audio Setup
Phone Book
This Phone
Admin Setup
Settings
Phone Book
Audio Setup
This Phone
Settings
Phone Book
Audio Setup
This Phone
Main Menu
Adjust the Audio Setup
Access the Audio Settings
SoundStation VTX 1000 Operation Manual
18
User’s Guide
SoundStation VTX 1000 Operation Manual
19
User’s Guide
Select a Setting to Display
1 Depending on the setting,
use your soft keys to
Adjust the Treble (– or +)
Adjust the Bass (– or +)
Indicate the presence
and type of Aux Input device
(
or
)
Indicate the presence
and type of Aux Output device
(
or
)
Turn the Console Mics Off or On
Turn the Console Speaker Off or On
Turn the Automatic Gain Control Off or
On
Turn the Noise Reduction Off or On
Note: You can also use the
or
buttons
to cycle through each setting’s options.
2 Important: Press the SAVE soft key
or
SELECT button to apply the new
adjustment and return to the Audio
Setup Menu. Otherwise, you can use
the
EXIT button or MENU button to
return to the Audio Setup Menu or
Main Menu, but your new setting
will not be saved.
AUDIO SETUP
Treble Eq
Bass Eq
Subwoofer
Aux Output
AUDIO SETUP
Console Mics
Console Speaker
Audio Setup Menu
-
SAVE
+
SAVE
OFF SAVEON
Adjust an Audio Setting
Details of each setting’s purpose
and options follow.
Use the
or
buttons to highlight
the desired setting, and press the
SELECT button.
Bass EQ
The Bass Equalizer adjusts the tone of
the low frequency sound from the speakers.
Use this setting to adjust the amount of
bass – (down) or + (up).
Treble EQ
The Treble Equalizer adjusts the tone
of the high frequency sound from the
speakers. Use this setting to adjust the
sharpness of the sound – (down) or + (up).
Treble Eq
-
SAVE
+
Bass Eq
-
SAVE
+
Aux Input
SAVEONOFF
On
Aux Output
SAVE
Subwoofer
Console Mics
OFF SAVEON
On
Console Speaker
OFF SAVEON
On
Automatic Gain Control
OFF ENTERON
On
Noise Reduction
OFF ENTERON
On
Vortex Mode
OFF SAVEON
Off
Aux Input
SAVE
Polycom Wireless Mic
Aux Input
Besides its built-in microphones and
extension microphones, the SoundStation
VTX 1000 can also accept audio input
from external sources, such as an external
wireless microphone or microphone mixer.
(See “Using the Extension Microphones,”
pg. 22, for one option, and see “Connection
Diagram,” pg. 31, for installation.)
To use these optional devices, the Aux
Input setting must reflect the device
connected. If no external source is in use,
you can turn Aux Input Off, if you prefer.
Polycom Wireless Mic, Other Input, Off
Note: For specifications related to
auxiliary input, see “Aux In and Aux Out
Specification Table,” pg. 40.
Treble Eq
-
SAVE
+
Bass Eq
-
SAVE
+
Aux Input
SAVEONOFF
On
Aux Output
SAVE
Subwoofer
Console Mics
OFF SAVEON
On
Console Speaker
OFF SAVEON
On
Automatic Gain Control
OFF ENTERON
On
Noise Reduction
OFF ENTERON
On
Vortex Mode
OFF SAVEON
Off
Subwoofer Volume
The subwoofer volume adjusts the
volume of low frequency sound from the
subwoofer and is used in concert with
the Bass EQ to drive the appropriate
low frequency level for the room (80-300
Hz). When the system is balanced,
users should not perceive any sound
coming from the subwoofer during
normal operation, and the speech from
the console speaker should sound warm
and natural. Use this setting to adjust the
amount of subwoofer volume – (down) or
+ (up).
Subwoofer Volume
-
SAVE
+
Aux Input
SAVE
Polycom Wireless Mic
SoundStation VTX 1000 Operation Manual
20
User’s Guide
SoundStation VTX 1000 Operation Manual
21
User’s Guide
Treble Eq
-
SAVE
+
Bass Eq
-
SAVE
+
Aux Input
SAVEONOFF
On
Aux Output
SAVE
Subwoofer
Console Mics
OFF SAVEON
On
Console Speaker
OFF SAVEON
On
Automatic Gain Control
OFF ENTERON
On
Noise Reduction
OFF ENTERON
On
Vortex Mode
OFF SAVEON
Off
Console Speaker
When using external speakers, you might
prefer to turn off the SoundStation VTX
1000’s console speaker. Use this setting
to turn the console speaker Off or On.
To view information about your phone:
1. Press the MENU button.
2. Press the
button to highlight “This
Phone,” then press the
SELECT button.
3. With “Location and Number” selected,
press the
SELECT button to display your
phone’s location and phone number.
OR
Press the
button to highlight “System
Info,” then press the
SELECT button to
display your phone’s software version
and date, hardware version, and serial
number.
Press the
EXIT button to step back through
the submenu and Main Menu, and again to
return to the Ready Screen.
View Phone and Software Information
(555) 555-1111
Main Conference Room
VTX.00.02.035 Jan 22 2003
Console Fpga Rev.: A
Serial #1146270302
2. System Info
1. Location and Number
This Phone
Console Mics
When using external microphones,
you might prefer to turn off the
SoundStation VTX 1000’s console
microphones. Use this setting to turn
the console microphones Off or On. (Using
this setting does not turn the extended
microphones Off or On, so they should
be disconnected if not required. Turning
console mics Off does not affect any other
mics you may have connected to the AUX
IN port.
Treble Eq
-
SAVE
+
Bass Eq
-
SAVE
+
Aux Input
SAVEONOFF
On
Aux Output
SAVE
Subwoofer
Console Mics
OFF SAVEON
On
Console Speaker
OFF SAVEON
On
Automatic Gain Control
OFF ENTERON
On
Noise Reduction
OFF ENTERON
On
Vortex Mode
OFF SAVEON
Off
Treble Eq
-
SAVE
+
Bass Eq
-
SAVE
+
Aux Input
SAVEONOFF
On
Aux Output
SAVE
Subwoofer
Console Mics
OFF SAVEON
On
Console Speaker
OFF SAVEON
On
Automatic Gain Control
OFF SaveON
On
Noise Reduction
OFF SaveON
On
Vortex Mode
OFF SAVEON
Off
Automatic Gain Control
During a call, Automatic Gain Control
can be turned Off from the default On
setting to reduce the amount of audio
pick-up in the room if side conversations
become a problem for the far-end party.
This feature is also useful for
demonstrating the benefits of Automatic
Gain Control. Once the desired setting is
selected, press the SAVE soft key to activate
that setting.
Treble Eq
-
SAVE
+
Bass Eq
-
SAVE
+
Aux Input
SAVEONOFF
On
Aux Output
SAVE
Subwoofer
Console Mics
OFF SAVEON
On
Console Speaker
OFF SAVEON
On
Automatic Gain Control
OFF SaveON
On
Noise Reduction
OFF SaveON
On
Vortex Mode
OFF SAVEON
Off
Noise Reduction
During a call, Noise Reduction can be
turned Off to demonstrate the benefits
of this feature. Once the desired setting
is selected, press the SAVE soft key
to activate that setting.
Aux Output
The SoundStation VTX 1000 combines
sound from you and your remote party(s),
and can output that sound to a subwoofer,
or to another external audio device, such
as a tape recorder or P.A. (public address)
system. (See “Using the VTX Subwoofer,”
pg. 22, for one option, and see
“Connection Diagram,” pg. 31, for
installation.) For these optional devices
to work appropriately, the Aux Output
setting must reflect whether a subwoofer
or other device is connected.
Off, Subwoofer, Ext Speaker,
Record Out
Note: Connections to some third party
audio output devices may impair full
duplex performance.
Treble Eq
-
SAVE
+
Bass Eq
-
SAVE
+
Aux Input
SAVEONOFF
On
Aux Output
SAVE
Subwoofer
Console Mics
OFF SAVEON
On
Console Speaker
OFF SAVEON
On
Automatic Gain Control
OFF ENTERON
On
Noise Reduction
OFF ENTERON
On
Vortex Mode
OFF SAVEON
Off
Microphone System for presenters
who stand or are mobile. If not purchased
with your SoundStation VTX 1000,
this Polycom Wireless Microphone
System is available as an accessory
–
–
SoundStation VTX 1000 Operation Manual
22
User’s Guide
SoundStation VTX 1000 Operation Manual
23
User’s Guide
Your SoundStation VTX 1000 can
integrate with an optional Wireless
from your Polycom Distributor.
For information about the components
and setup of a Polycom Wireless
Microphone System, as well as
directions for its use, please refer
to the User Guide that ships with it.
Note: The Polycom Wireless Microphone
System is available only in North America.
Using the Polycom Wireless Microphone System
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Your SoundStation VTX 1000 can provide
greater microphone coverage in larger
conference rooms with the addition of
Extension Microphones. If not purchased
with your SoundStation VTX 1000,
these SoundStation VTX 1000 Extension
Microphones are available as an accessory
from your Polycom Distributor.
To mute all microphones from an
Extension Microphone, press
.
(When a call is muted, you can hear
the remote party, but they cannot hear
you.) All system LEDs will turn red
to indicate the mute status. To resume
two-way communication, press
again.
All the red LEDs will return to green.
LED
Peripheral Devices
The SoundStation VTX Subwoofer allows
you to experience the full spectrum
of wideband sound and provides the
low-frequency output that optimizes
speech intelligibility and distinguishability .
To install the VTX Subwoofer, see the
Connection Diagram on pg. 31.
Once it is connected, if you experience
any problems with sound output, access the
Audio Setup (as described on pg. 17) and
restore Aux Output (pg. 19) to SUBWOOFER
(which is the default setting).
Note: When the subwoofer is properly
balanced, users should not perceive sound
to be coming out of the subwoofer itself.
Instead, users should perceive the sound
to be coming from the console speaker
only, with the subwoofer adding warmth
(bass) to the overall sound in the room.
If users perceive sound to be coming from
the subwoofer, then either the Bass EQ
or subwoofer volume control, or both, are
set too high. In large rooms or highly
absorbent rooms, extra energy may be
required from the subwoofer. Use the Bass
EQ and Subwoofer volume controls in
the Audio Setup menu to balance the
system. If you suspect problems with the
subwoofer, follow the External Speaker
Test instructions on page 40.
You can control the treble and base tones in
the Audio Setup’s Treble EQ and Base EQ
screens, as described on pg. 19.
Using the VTX Subwoofer
SoundStation VTX 1000 Operation Manual
24
User’s Guide
SoundStation VTX 1000 Operation Manual
25
User’s Guide
This is caused by highly reverberant rooms
and people speaking too far from a mic.
Speak closer to the unit so the
microphones can pick up your speech.
Add more sound absorbency
to the room.
Muffled or “In a Well” Reception
You will enjoy the highest sound quality
when you are on a wideband call, which
you can determine by the presence of
on your screen.
If you are on a multi-party call, or a
call with a party whose phone is not
wideband enabled, your SoundStation
VTX 1000 establishes a narrowband
call, and you may notice a change in
sound quality.
Variable Sound Quality
Press the buttons more slowly. Because
of system responsiveness, some buttons
may not be recognized if you press
them quickly.
If the problem you are experiencing
is not resolved here, please contact
your System Administrator.
Quick Keypad Input Is Not Registered
Check that the ringer is not turned off.
(See “Ringer Type,” pg. 17.)
If the volume is turned all the way
down, increase the volume with the
button.
Make sure that the console speaker is
enabled. Refer to page 20.
Troubleshooting
Check that all connections are
tight and in place.
Make sure all connections are correct.
(See “Connection Diagram,” pg. 31.)
Make sure that the console speaker is
enabled. Refer to page 20.
No Dial Tone
SoundStation VTX 1000 Does Not Ring
If your screen appears to flicker,
it may be because you are using
a certain type of older fluorescent
lighting in your building. Move the
SoundStation VTX 1000 away from
the lights or replace the lights.
Flickering LCD
Caller ID is supported only through your
local phone company and only if you have
subscribed to Caller ID service.
Type II “Caller ID on Call Waiting”
is not supported, only Type I.
PBX (and other enterprise phone
system Caller ID), which is proprietary,
is not supported.
No Caller ID
You must be connected to another
SoundStation VTX 1000 to enter
wideband mode.
Modem Train Time: The short train
mode (6 seconds) should only be used
on high quality phone lines. If you
consistently have problems achieving
wideband mode, set the modem train
time to long (12 seconds). Refer to page
36.
Bridged Calls: Wideband mode currently
does not work with external conference
bridges (i.e. multiple calls).
Line Quality: The VTX 1000’s modem
operates in two modes, wideband voice
mode and software download mode. In
software download mode, the modem
connects at higher rates, typically those
rates achieved with a data modem on
the same lines. However, in wideband
mode, the connection rate is optimized
for reliability rather than speed. The
maximum rate used for wideband is
19.2 kbps while the maximum rate for
software download is 33 kbps.
Poor line quality can prevent
connections in wideband mode. The
VTX 1000 will connect in wideband
mode on connections as low as 12 kbps.
However, if the line quality does not
consistently support 12 kbps, the unit
will connect in narrowband mode. This
will be the case if your local loop is
longer that 12,000 feet. Also, this can be
the case with shorter loops if there is a
problem on the line. Please contact your
local phone company for resolution. In
general, a typical data modem should be
able to achieve 24 kbps connections in
order to support a VTX call.
In order to test your line quality,
perform the following test: Configure a
VTX 1000 which has a good line as a
software download server in accordance
with instructions on page 44. Configure
the unit with the line problems to
receive a software download from the
unit configured as a download server.
Cannot Connect In Wideband Mode
When the software download starts,
note the connect rate that is displayed
as the connection is established. You
may cancel the software download once
the connect rate has been displayed.
If the software download connect rate
is below 19.2 kbps, the line will not
support wideband calls.
Call Waiting: Call Waiting signals will
interfere with wideband operation. It is
highly recommended that Call Waiting
be disabled by the phone company (or
PBX administrator) for lines used for
VTX 1000 wideband calls.
SoundStation VTX 1000 Operation Manual
26
User’s Guide
SoundStation VTX 1000 Operation Manual
27
User’s Guide
All multi-party calls are narrowband
calls. When you press the
CONF button
to add another party, any wideband
connection you may have had with your
first party will revert to narrowband,
and you will no longer see
on your screen.
Your connection will also revert to
narrowband if another party picks up
a phone which is connected in parallel
with your SoundStation VTX 1000.
Excessive noise on the line will also
cause the phone to automatically switch
to narrowband. If this problem persists,
contact your pone line telephone service
provider or system administrator. VTX
1000 is designed to provide wideband
service on business quality phone lines.
Reverting to Narrowband
If a remote party cannot hear you at all,
cannot hear you well, or cannot hear
you via particular microphones, first
determine whether any external audio
input devices are in use, such as a
wireless microphone or mic mixer.
If such devices are in use, check
that all the connections are secure.
(See “Connection Diagram,” pg. 31.)
Then, access the Audio Setup (as
described on pg. 17) and make sure that
Aux Input (pg. 19) is On, so that input
from these devices is recognized.
If such devices are not in use,
access the Audio Setup (as described
on pg. 17) and make sure that Console
Mics (pg. 20) are On.
If the only such devices in use are the
VTX’s Extended Microphones, access
the Audio Setup (as described on pg.
17) and make sure that Console Mics
(pg. 20) are On. This setting controls
both the internal microphones and the
Extended Microphones.
Remote Party Cannot Hear You
If physical damage is severe enough
that the internal parts become visible,
disconnect the SoundStation VTX 1000
immediately. Do not reconnect it to
the telephone network until the
SoundStation VTX 1000 has been
repaired.
Physical Damage
Do not move the SoundStation VTX
1000 console while it is in use.
Keep your hands away from the unit
during calls.
Keep papers, cups, coffee pots, etc.,
away from the unit.
At the beginning of a call, let someone
at each location speak in turn for a few
moments, to enable SoundStation VTX
1000 to adapt to its environment.
The other party may be using lower-
quality equipment or a half-duplex
conference bridge, in which case there
may be little you can do.
Try calling again to see if another line
provides a better connection.
Short Silences, Echoes, or Clipped Speech
If sound quality is problematic, or there
is no sound, first determine whether any
external audio output devices are in use,
such as a subwoofer, PA system, or tape
recorder.
If such devices are in use, check
that all the connections are secure.
(See “Connection Diagram,” pg. 31.)
Then, access the Audio Setup (as
described on pg. 17) and make sure
that Aux Output (pg. 19) is set
correctly. If a Subwoofer is in use,
set Aux Output to Subwoofer.
If any other device is in use,
set Aux Output to Ext Speaker,
Record Out, or Off.
Problematic Sound Quality or No Sound
Noisy equipment, such as a computer or
fan, may make it difficult for you to hear
the other party. Both parties should turn
off any noisy equipment.
Try calling again to see if another line
provides a better connection.
Excessive Noise
SoundStation VTX 1000 Operation Manual
28
User’s Guide
SoundStation VTX 1000 Operation Manual
29
Administrator’s Guide
Administrator’s Guide
Your SoundStation VTX 1000 performs
optimally when you follow these
guidelines:
Position the SoundStation VTX 1000 in
the center of a conference table or desk.
Do not move the SoundStation VTX
1000 while on a call.
Do not shuffle papers near
the SoundStation VTX 1000.
Position extended microphones
7 feet from the SoundStation
VTX 1000 console.
Speak at normal conversation levels,
and direct your voice toward the
SoundStation VTX 1000, or toward the
extended microphone.
For Best Performance
Unplug all cords from the modular wall
jack before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp
cloth for cleaning.
Maintenance
SoundStation VTX 1000 Operation Manual
30
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
31
Administrator’s Guide
Parts List
Your SoundStation VTX 1000 audio
conferencing system includes the
following items:
If any of the above parts is missing,
please contact your Polycom
representative or authorized dealer.
Connection Diagram
Install these cables with the bead end of
the cable connected to the Interface Module
4
1
2
3
Position subwoofer on
floor - not on tabletop
Extension Microphones optional
Extend microphones completely
for best performance
1) Cable 1 is for Subwoofer. Ships with Subwoofer ONLY.
2) Start with Cable 2 if Subwoofer is not included.
3) If unit fails to power up, disconnect all cables and
reconnect in sequence shown.
ATTENTION!
Connect Cables in sequence 1 to 4.
Power cables may differ
For future applications
SoundStation VTX 1000 Operation Manual
32
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
33
Administrator’s Guide
Administrative Setup Overview
The following items are part of the
Administrative Setup area.
The following pages explain how to access,
select, adjust, use, and exit these settings
and functions.
1. Location
1 Location Name Enter a name for this SoundStation VTX 1000’s location.
2 This Phone # Enter this SoundStation VTX 1000’s telephone number.
2. Phone System
1 Flash Timing Set the flash delay to 75, 100, 300, or 600 milliseconds.
2 Caller ID Turn Caller ID (if available) on or off.
3 Modem Setup Select short train time (6 seconds) for high quality line or long train (12 seconds)
otherwise.
4 Wideband Monitor Selecting “ON” (default) monitors wideband calls for line quality degradation.
3. Passcode
Set whether or not to require a passcode, and assign a new passcode.
4. Diagnostics
1 Mic Test View the relative level of the sample received by each individual microphone.
2 Console Spkr (Speaker) Test Select acoustic test signals to drive through the SoundStation VTX 1000 speakers
3 Ext Spkr Test Select acoustic test signals to drive through external audio output devices, such as
speakers, PA systems, etc.
4 Modem Statistics View the SoundStation VTX 1000 modem performance for the last call that made use
of a modem connection.
5 Restore Defaults Completely eliminate all settings and data that have been entered since the phone
was first installed and restores original default settings.
5. Software
1 Upgrade Software Dial in to download updated software directly to the SoundStation VTX 1000.
2 Configure Dialing Number Enter the number to be dialed to upgrade software.
3 Configure as DL Server Activate or deactivate the SoundStation VTX 1000’s capability to provide software
upgrades to other VTXs that call it.
(External Speaker)
Press the MENU button. Use the
button
to highlight Admin Setup, then press the
SELECT button.
Access Administrative Setup
No Passcode Assigned
If there is no Passcode assigned,
the Admin Setup Menu will be displayed.
Passcode Assigned
If there is a Passcode assigned, use the
number keypad to enter your 3-digit code,
and then press ENTER.
ADMIN SETUP
CANCEL ENTER< DEL>
Passcode:
Use the CANCEL soft key to return
to the Main Menu.
If you make an error,
press <DEL to delete characters.
Caution: Be sure to write down your
passcode in a safe place in case you forget
it. If you cannot remember or find your
passcode, please contact Polycom Support
at www.polycom.com/support and click on
“How to Contact Support and Service” for
your local support contact information.
Note: You can set whether or not to require
a passcode in the “Passcode” section, pg. 37.
CANCEL
PASSCODE:
INCORRECT PASSCODE
ENTER< DEL>
If you enter an incorrect passcode,
the digits you entered will disappear and
you will be returned to the Admin Setup
menu to re-enter your passcode.
Select an Item to Display
Standard Selection
Use the
or
buttons to highlight the
desired item, and press the
SELECT button.
Selection Shortcuts
For quick selection of the desired item,
press its number on the keypad.
Some Admin Setup sections have
submenus, which are also numbered for
quick selection, so you can enter a
two-digit number for quickest access.
For example, pressing
2 3 at the main
Admin Setup Menu will select the 2.
Phone system submenu’s 3. modem setup
item.
3. Passcode
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
ADMIN SETUP
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
3. Passcode
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
ADMIN SETUP
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
SoundStation VTX 1000 Operation Manual
34
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
35
Administrator’s Guide
Administrative Setup Navigation Overview
From an Item Screen
SELECT button or SAVE soft key
Apply the new setting, information,
or adjustment and return to the
previous menu.
Note: For Passcode screens, this is
the Admin Setup Menu, while for all
the other subscreens, it’s the
corresponding submenu.
MENU button
Return to the Main Menu without
saving your new settings, information,
or adjustments.
EXIT button
Return to the previous menu without
saving your new settings, information,
or adjustments.
Note: For Passcode screens, this is
the Admin Setup Menu, while for all
the other subscreens, it’s the
corresponding submenu.
From a Submenu
From the Admin Setup Menu
3. Passcode
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
ADMIN SETUP
4. Diagnostics
5. Software
1. Location
2. Phone System
3. Passcode
ADMIN SETUP
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B_
< DEL SAVE
THIS PHONE #
5554321_
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B
< DEL SAVE
THIS PHONE #
5554321
(i.e., the Location Submenu, Phone System
Submenu, Diagnostics Submenu or
Software Submenu)
(i.e., a Location screen, Phone System
screen, Passcode screen, Diagnostics
screen, or Software screen)
SELECT button
Display the Submenu or Item Screen
of the current selection.
EXIT button
Return to the Main Menu.
SELECT button
Display the Item Screen
of the current selection.
EXIT button or MENU button
Return to the Admin Setup Menu
or Main Menu.
Character Entry
For each letter you want, press the
number button that has that letter on
it. Press the same button repeatedly to
cycle through the letters on that button;
e.g., pressing
3 repeatedly will display
D, E, F,
3, D, etc.
Advance a Character
To enter the same character, wait for 3
second then press the same key again.
Add a Space
Press the SPACE soft key
(when available).
Delete a Character
Press the < DEL soft key.
Enter Location Information
Use the number keypad to enter a
location name, which will be displayed
when “This Phone” is selected from the
Main Menu.
Location Name
Character Entry
Use the number keypad to enter this
SoundStation VTX 1000’s phone number.
If you make an error, use the <DEL soft
key to erase it.
This Phone #
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B_
< DEL SAVE
THIS PHONE #
5554321_
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B
< DEL SAVE
THIS PHONE #
5554321
1. Location NAME
2. THIS Phone #
LOCATION
< DEL SAVESPACE
LOCATION NAME
Conference Room B
< DEL SAVE
THIS PHONE #
5554321
Important: Press the SAVE soft key or
SELECT button to retain the new location
name and return to the Location Submenu.
Otherwise, you can use the
EXIT button
to return to the Location Submenu,
or the
MENU button to return to the
Main Menu, but your new
location will not be saved.
Save
SoundStation VTX 1000 Operation Manual
36
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
37
Administrator’s Guide
Phone System
You can adjust the timing of the Flash
delay to 75, 100, 300, or 600 milliseconds.
Use the
and
soft keys or the
or
buttons to cycle through these Flash
Timing options. Press the SAVE soft key
to save the change.
Flash Timing
FLASH TIMING
SAVE
600 MSEC
If available, you can turn Caller ID On
or Off with your soft keys or the
or
buttons. Press the SAVE soft key to
save the change.
Caller ID
CALLER ID
SAVE
OFF
OFF ON
The ability for two SoundStation VTX
1000s units to connect in wideband mode
is largely dependent on telephone line
quality. The longer the “training”
time (the time between when two VTX
phones connect until a wideband call is
established) the higher the probability two
SoundStation VTX units can establish a
wideband call, even on relatively poor
quality phone lines.
SoundStation VTX 1000 assumes poor
line quality by default, defaulting to a
Long Training Time of 10 - 12 seconds.
However, a Short Training Time can
be configured on higher quality phone
lines, such as analog lines on enterprise
telephone systems (PBXs, etc.), in order to
save wideband connection time.
Training time can be decreased to 4
- 6 seconds by selecting SHORT, then
pressing SAVE to save the change.
If Short Training Time does facilitate
consistent connections in wideband
mode, return SoundStation VTX 1000
to LONG Training Time.
Modem Setup
MODEM SETUP
SAVE
Short Training Time
MODEM SETUP
SAVE
Long Training Time
LONGSHORT
LONG
SH
OR
T
MODEM SETUP
SAVE
Short Training Time
MODEM SETUP
SAVE
Long Training Time
LONGSHORT
LONG
SH
OR
T
Line Quality Monitor
OFF SAVEON
On
Wideband Line Quality Monitor
During the course of a wideband call
line quality on a telephone network can
degrade, which can impact the clarity and
overall audio quality of a VTX Wideband
call. SoundStation VTX 1000s Wideband
Line Quality Monitor will automatically
revert a wideband call to narrowband mode
if significant line quality degradation is
detected, and is severe enough to impact
wideband audio quality over time. The
Wideband Line Quality Monitor is ON
by default, but can be deactivated by
selecting OFF and then SAVE . For shorter
conference calls, the benefit of turning
off the Wideband Line Quality Monitor is
that it may be likely that your wideband
call will end before any detectable
degradation in audio quality can be
detected, thus avoiding an unnecessary
“drop” to narrowband.
SoundStation VTX 1000 Operation Manual
38
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
39
Administrator’s Guide
To change the passcode, press the CHANGE
soft key. You will be asked to enter the
current passcode before the SoundStation
VTX 1000 will allow you to change it.
Use the number keys to enter three
digits, and then press the SAVE soft key.
If you make an error,
press the <DEL soft key to erase it.
When you press the ENTER soft key,
if the passcode you entered is incorrect,
you will be notified to try again.
You will then be prompted
to enter the new passcode.
Use the number keys to enter three
digits, and then press the SAVE soft key.
If you make an error,
press the <DEL soft key to erase it.
If you change your mind about changing
the passcode, press the CANCEL soft key.
Assign a New Passcode
CANCEL OKADV >
PASSCODE: 675 _
INCORRECT PASSCODE
Changing Passcode
(
3.3.3
)
Assigning Passcode
(
3.3.3
)
Enter Passcode
(
3.4
)
Notification
(
3.6
)
Assigning New
(
3.4
)
PASSCODE
CHANGE ENTERREMOVE
ASSIGNED
ENTER CURRENT
CANCEL ENTER< DEL>
PASSCODE:
PASSCODE
ASSIGN ENTER< DEL>
NOT ASSIGNED
_
3: ENTER NEW
CANCEL SAVE< DEL>
PASSCODE: _
CANCEL OKADV >
PASSCODE: 675 _
INCORRECT PASSCODE
Changing Passcode
(
3.3.3
)
Assigning Passcode
(
3.3.3
)
Enter Passcode
(
3.4
)
Notification
(
3.6
)
Assigning New
(
3.4
)
PASSCODE
CHANGE ENTERREMOVE
ASSIGNED
ENTER CURRENT
CANCEL ENTER< DEL>
PASSCODE:
PASSCODE
ASSIGN ENTER< DEL>
NOT ASSIGNED
3: ENTER NEW
CANCEL SAVE< DEL>
PASSCODE:
< DEL>
CANCEL OKADV >
PASSCODE: 675 _
INCORRECT PASSCODE
Changing Passcode
(
3.3.3
)
Assigning Passcode
(
3.3.3
)
Enter Passcode
(
3.4
)
Notification
(
3.6
)
Assigning New
(
3.4
)
PASSCODE
CHANGE ENTERREMOVE
ASSIGNED
ENTER CURRENT
CANCEL ENTER< DEL>
PASSCODE:
PASSCODE
ASSIGN ENTER< DEL>
NOT ASSIGNED
3: ENTER NEW
CANCEL SAVE< DEL>
PASSCODE:
< DEL>
If no passcode is currently assigned, you
can press the ASSIGN soft key to create one.
Use the number keys to enter three
digits, and then press the SAVE soft key.
If you make an error,
press the <DEL soft key to erase it.
If you change your mind about
assigning a passcode, press the
CANCEL soft key.
Passcode
You have the option to decide if a
passcode should be required to enter
the Admin Setup area. If a passcode
is required, you may select your own
passcode.
When you select Passcode from the menu,
the screen will display whether or not a
passcode is currently assigned.
Assign a Passcode
Removing a passcode means that you will
no longer need a passcode to enter the
Admin Setup area. After you press the
REMOVE soft key, you will have to enter the
current passcode before you can change it.
Use the number keys to enter three
digits, and then press the ENTER soft key.
If you make an error,
press the <DEL soft key to erase it.
When you press the ENTER soft key,
if the passcode you entered is incorrect,
you will be notified to try again.
Press the CANCEL key if you change
your mind about removing the passcode.
Remove a Passcode
CANCEL OKADV >
PASSCODE: 675 _
INCORRECT PASSCODE
Changing Passcode
(
3.3.3
)
Assigning Passcode
(
3.3.3
)
Enter Passcode
(
3.4
)
Notification
(
3.6
)
Assigning New
(
3.4
)
PASSCODE
CHANGE ENTERREMOVE
ASSIGNED
ENTER CURRENT
CANCEL ENTER< DEL>
PASSCODE:
PASSCODE
ASSIGN ENTER< DEL>
NOT ASSIGNED
3: ENTER NEW
CANCEL SAVE< DEL>
PASSCODE:
< DEL>
CANCEL OKADV >
PASSCODE: 675 _
INCORRECT PASSCODE
Changing Passcode
(
3.3.3
)
Assigning Passcode
(
3.3.3
)
Enter Passcode
(
3.4
)
Notification
(
3.6
)
Assigning New
(
3.4
)
PASSCODE
CHANGE ENTERREMOVE
ASSIGNED
ENTER CURRENT
CANCEL ENTER< DEL>
PASSCODE:
PASSCODE
ASSIGN ENTER< DEL>
NOT ASSIGNED
3: ENTER NEW
CANCEL SAVE< DEL>
PASSCODE:
< DEL>
CANCEL OKADV >
PASSCODE: 675 _
INCORRECT PASSCODE
Changing Passcode
(
3.3.3
)
Assigning Passcode
(
3.3.3
)
Enter Passcode
(
3.4
)
Notification
(
3.6
)
Assigning New
(
3.4
)
PASSCODE
CHANGE ENTERREMOVE
ASSIGNED
ENTER CURRENT
CANCEL ENTER< DEL>
PASSCODE:
PASSCODE
ASSIGN ENTER< DEL>
NOT ASSIGNED
_
3: ENTER NEW
CANCEL SAVE< DEL>
PASSCODE: _
CANCEL OKADV >
PASSCODE: 675 _
INCORRECT PASSCODE
Changing Passcode
(
3.3.3
)
Assigning Passcode
(
3.3.3
)
Enter Passcode
(
3.4
)
Notification
(
3.6
)
Assigning New
(
3.4
)
PASSCODE
CHANGE ENTERREMOVE
ASSIGNED
ENTER CURRENT
CANCEL ENTER< DEL>
PASSCODE:
PASSCODE
ASSIGN ENTER< DEL>
NOT ASSIGNED
3: ENTER NEW
CANCEL SAVE< DEL>
PASSCODE:
< DEL>
SoundStation VTX 1000 Operation Manual
40
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
41
Administrator’s Guide
Diagnostics
To test the SoundStation VTX 1000’s
microphones from within the Mic Test
portion of the Diagnostics section,
highlight the microphone you wish
to test, and then press the SELECT button.
The microphones are numbered according
to the diagram below:
Mic Test
That microphone’s LED
will light up red.
That microphone will begin sampling
at a 1 Hz rate, 50% duty cycle.
The display will show a meter that
modulates according to the relative
.enohporcim taht yb deviecer elpmas
If a microphone’s meter indicates
that it is receiving an atypically low
or high sample, despite appropriately
controlled input, contact Polycom
Technical Support.
MIC TEST
MIC 3 LEVEL METER
CANCEL
From the Console Speaker Test portion
of the Diagnostics section, you can select
an acoustic test signal to drive through
the SoundStation VTX 1000’s speaker
for speaker testing and to sample the
room acoustics.
Highlight the desired signal, and press
the SELECT button soft key to activate the
signal.
Sine Sweep is a test signal consisting of
a 100 Hz to 14,000 Hz sine wave whose
frequency is swept according to a linear
progression of frequency as a function
of time, or (t)=A∗sin(kt).
One kHz Tone is a constant tone
generated at exactly 1000 Hz.
White Noise is a signal whose energy
is distributed uniformly among all
frequencies within a band of interest,
which for the SoundStation VTX 1000
is 100 Hz to 14,000 Hz.
Console Speaker Test
Polycom Wireless Mic
100 Hz < BW < 14 kHz 100 Hz < BW < 14 kHz
Zout < 200 ohms, typical Zin = 24k ohms, nom
Max Vout 0.25 Vpp to 1.0 Vpp
The External Speaker Test portion of the
Diagnostics section works just as described
above but drives the signal through the
audio output device you have connected,
such as a speaker, subwoofer, or PA
system. (See the Connection Diagram,
pg. 31, for setup of audio output devices.
See also “Aux Output,” pg. 19,
for information on configuration.)
Note: The External Speaker Test signals
can be used for the VTX Subwoofer
(see “Using the VTX Subwoofer,” pg. 22,
and also see “Aux Output,” pg. 19, for
information on configuration), but output
signal levels with the Subwoofer will not
exceed 300 Hz.
External Speaker Test
External Device Output Interface Module Input
Ext Mic
100 Hz < BW < 14 kHz 100 Hz < BW < 14 kHz
Audio out = 600 ohms, typical Zin = 24k ohms, nom
Level = 0.5 Vpp, nom
Ext Mixer
100 Hz < BW < 14 kHz 100 Hz < BW < 14 kHz
Audio out = 600 ohms, typical Zin = 24k ohms, nom
Level = 0.5 Vpp, nom
Subwoofer
80 Hz < BW < 300 Hz 80 Hz < BW < 300 Hz
Input impedance = 7k ohms, nom Output Impedance < 100 ohms
Sensitivity = 97 dBspl/Volt Output Level = 0.7 Vrms, max
External Device Input Interface Module Output
External Speaker(s)
80 Hz < BW < 14 kHz 80 Hz < BW < 14 kHz
Audio In = 10k ohms, typical Output Impedance < 100 ohms
Sensitivity = 100 dBspl/Volt, nom Output Level = 0.7 Vrms, max
Record Out
80 Hz < BW < 15 kHz 80 Hz < BW < 14 kHz
Audio in = 10k ohms, nom Output Impedance < 100 ohms
Level = 0.7 Vrms, max Output Level = 0.7 Vrms, max
When you have selected a microphone:
MIC 1
SoundStation VTX 1000 Operation Manual
42
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
43
Administrator’s Guide
In the Modem Statistics portion of
the Diagnostics section, you can view
the SoundStation VTX 1000 modem
performance for the last call that made use
of a modem connection.
The statistics provided are:
Tx Bit Rate (Transmit Bit Rate)
The achievable rate for sending
data over a given phone line with
the modem, in bits per second
Rx Bit Rate (Receive Bit Rate)
The achievable rate for receiving
data over a given phone line with
the modem, in bits per second
SNR (Signal to Noise Ratio)
A measure, in microvolts, of signal
strength relative to background noise as
expressed in decibels
Round Trip Delay
The elapsed round trip time
for transit of a signal over the
analog telephone circuit
CRC Errors
(Cyclical Redundancy Check Errors)
The cumulative number of lost data
packets, a good measure of the
robustness of the data connection
Monitoring Line Quality
VTX 1000 provides text-based status
indicators on the display to
communicate the real-time operational
details of the phone when testing line
quality and negotiating wideband and
narrowband connections. Below is a
description of each.
1. “Line Quality Standby”
This will be displayed if the prior phone
call did not use the modem. (i.e. narrow
band).
2. “Monitoring Line Quality”
This is displayed during a wideband
call.
3. “Narrowband Select on Poor Sync”
This will be displayed if the local
VTX 1000 decided to fall to
Narrowband because it believed the
modem had lost sync due to detected
errors in V.34’s so called superframe
bit inversion synchronization pattern.
4. “Narrowband Select on CRC
Level 1”
This will be displayed if the unit detects
a 15% or greater CRC Error Rate
consistently at our local receiver for 60
seconds.
5. “Narrowband Select on CRC
Level 2”
This will be displayed if we detect
a 20% or greater CRC Error Rate
consistently at our local receiver for 6
seconds.
Modem Statistics
TX Bit Rate
RX Bit Rate
SNR
Round Trip Delay
CRC Errors
Monitoring Line Quality
28800
28800
+18
30
0
When you select Restore Defaults, you
will be prompted to confirm or cancel the
complete elimination of all settings and
data that have been entered since the phone
was first installed.
Important: If you Restore Defaults,
all data entered since the phone was
first installed, including, but not limited
to, all Settings, Audio Setup entries,
Administrative Setup passcode and data,
etc., is irretrievably lost.
Note: Phone Book entries and Speed
Dial numbers are not lost when
restoring all defaults.
Press the OK soft key to confirm
that you wish to Restore Defaults,
or the CANCEL soft key to return to the
Diagnostics submenu without restoring
defaults.
Restore All Defaults
6. “Narrowband Select on CRC Level
3”
This will be displayed if the unit detects
a 40% or greater CRC Error Rate
consistently at our local receiver for 6
seconds.
7. “Narrowband Select on CRC Level
4”
This will be displayed if the unit detects
an 80 % or greater CRC Error Rate
consistently at our local receiver for 3
seconds.
8. “Wideband Signal Loss Detected”
This will be displayed if the remote
VTX 1000 shut off wideband. This will
also be displayed if the remote side
hangs up.
SoundStation VTX 1000 Operation Manual
44
Administrator’s Guide
SoundStation VTX 1000 Operation Manual
45
Administrator’s Guide
Software
SoundStation VTX 1000 is the world’s
first analog telephone capable of software
upgrades, via software download, over
ordinary telephone lines. You can dial
in to download software whenever free
or purchased upgrades, improvements, or
new functions are made available for your
SoundStation VTX 1000.
(If no dialing number has ever been
established for your SoundStation VTX
1000, then configure the dialing number
as described in the next section, before
proceeding with your upgrade.)
When you select Upgrade Software from
the Software submenu, you will be
prompted to indicate when you are ready
for the SoundStation VTX 1000 to begin
dialing in for a download. To initiate the
process, press the OK soft key (or, to return
to the Software submenu, press the CANCEL
soft key).
Note: For an alternate way to receive
upgrades, see “Configure as DL Server,”
pg. 43.
The SoundStation VTX 1000 will
dial, connect, and begin downloading.
Displays will indicate the number being
dialed, the connection rate, and then
download progress.
Generally, the download will take about
12 minutes on a high quality line which
achieves 24 kbps connection rates. If the
connection rate is lower or the bit errors
(due to line noise) are high, download
could take up to 1 hour. If you wish to
cancel the download process, press the
CANCEL soft key. After a confirmation
prompt, a message will indicate that
downloading was cancelled. Press the
BACK soft key to return to the Software
submenu.
Upon completion of the software
downloading process, a secondary
process of writing the software to
memory will occur accompanied by a
warning message to not unplug the
unit during this secondary process.
Writing software to memory takes
approximately 1 minute 30 seconds,
followed by a message indicating that
download was successful. Once
the successful download message is
displayed, the phone is ready for use.
Upgrade Software
upgrade software
sw upgrade in progress
68%
cancel
To download software, your SoundStation
VTX 1000 needs the phone number of
the VTX Download Server for your area.
Use the number keypad to enter the
dialing number that should be used, in
the Configure Dialing area of the Software
section.
Pressing the PAUSE soft key will insert
a 1.5 second pause (shown as a comma),
which is often necessary when dialing
from a PBX (or other enterprise)
system that requires a prefix such
as 9 for an external call.
New software download availability and
dialing numbers for your area are posted
on the SoundStation VTX 1000 page on
Polycom’s web site:
www.polycom.com
If you make an error,
use the <DEL soft key to erase it.
Congure Dialing Number
configure dialing number
enter dialing number
1800889100_
< DEL SAVE
PAUSE
Once a single SoundStation VTX 1000
within your organization has upgraded
software, if you configure it as a download
server, other VTX phones can call it
to receive the upgrade, rather than each
calling the main VTX Download Server
for your area.
Any SoundStation VTX 1000 can be
configured as a download server.
When you select Configure as DL
Server from the Configure Software
Upgrade submenu, if the phone is not
already configured as a server, you will
be asked whether to activate it as a
server. Press the OK soft key to activate
it as a server, or the CANCEL soft key
to return to the Configure Software
Upgrade submenu.
If, instead, the phone is already
configured as a server when you select
Configure as DL Server, you’ll be asked
whether to deactivate it as a server.
Press the OK soft key to deactivate
the phone as a server, or the CANCEL soft
key to return to the Configure Software
Upgrade submenu.
Once a SoundStation VTX 1000 unit is
configured as a download server, other
SoundStation VTX 1000 units can dial
into it to download software. The process
of configuring the dialing number and
upgrading software is identical when using
another SoundStation VTX 1000 as your
download server, as described on pg. 42.
Note: When VTX 1000 is configured for
Server Mode, no audio calls are possible
on VTX 1000 until it is deactivated as a
download server.
Congure as DL Server
upgrade software
sw upgrade in progress
68%
cancel
Important: Press the SAVE soft key
to retain the new dialing number
and return to the Configure Software
Upgrade submenu. Otherwise,
you can use the
EXIT button to
return to the Software Submenu,
or the
MENU button to return to
the Main Menu, but your new
dialing number will not be saved.
SoundStation VTX 1000 Operation Manual
47
Warranty Information
Specifications and
Warranty Information
SoundStation VTX 1000 Operation Manual
48
Warranty Information
SoundStation VTX 1000 Operation Manual
49
Warranty Information
Limited Warranty and Limitation of Liability
Polycom warrants to the end user
(“Customer”) that this product will be
free from defects in workmanship and
materials, under normal use and service,
for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this
express warranty shall be, at Polycom’s
option and expense, to repair the defective
product or part, deliver to Customer an
equivalent product or part to replace the
defective item, or if neither of the two
foregoing options is reasonably available,
Polycom may, in its sole discretion, refund
to Customer the purchase price paid for
the defective product. All products that
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned. Polycom
warrants any replaced or repaired product
or part for ninety (90) days from shipment,
or the remainder of the initial warranty
period, whichever is longer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
is received by Polycom. The repaired or
replaced item will be shipped to Customer,
at Polycom’s expense, not later than thirty
(30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to Customer.
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS
OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION
WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS
PRODUCTS, EVEN IF POLYCOM OR ITS
AUTHORIZED RESELLER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY
TO REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT
POLYCOM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF ITS
ESSENTIAL PURPOSE.
Limited Warranty
Polycom will not be liable under this
limited warranty if its testing
and examination disclose that the alleged
defect or malfunction in the product does
not exist or results from
Failure to follow Polycom’s installation,
operation, or maintenance instructions;
Unauthorized product modification
or alteration;
Unauthorized use of common carrier
communication services accessed
through the product;
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God,
accident, fire, lighting, power surges
or outages, or other hazards.
Exclusions
Some countries, states, or provinces do not
allow the exclusion or limitation of implied
warranties or the limitation of incidental or
consequential damages for certain products
supplied to consumers, or the limitation
of liability for personal injury, so the
above limitations and exclusions may be
limited in their application to you. When
the implied warranties are not allowed
to be excluded in their entirety, they
will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Disclaimer
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding
their conflicts of laws principles. The
United Nations Convention on Contracts
for the International Sale of Goods is
hereby excluded in its entirety from
application to this Limited Warranty
and Limitation of Liability.
Governing Laws
If you purchased your product from
a Polycom Authorized Reseller, contact
the Authorized Reseller for information
about service agreements applicable to
your product. For technical assistance
or information on service programs,
please visit Polycom’s website at
www.polycom.com and select the Support
menu.
Service Agreements
WARRANTY EXCLUSIVE. IF A POLYCOM
PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER’S
SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLYCOM’S
OPTION. TO THE FULL EXTENT
ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL
OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED,
EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE,
INCLUDING WARRANTIES, TERMS, OR
CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE,
SATISFACTORY QUALITY,
CORRESPONDENCE WITH DESCRIPTION,
AND NON-INFRINGEMENT, ALL OF
WHICH ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO
ASSUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR USE
OF ITS PRODUCTS.
SoundStation VTX 1000 Operation Manual
50
Warranty Information
SoundStation VTX 1000 Operation Manual
51
Warranty Information
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful
interference, and
(2) This device must accept any
interference received, including
interference that may cause undesired
operation.
In accordance with part 15 of the FCC
rules, the user is cautioned that any
changes or modifications not expressly
approved by Polycom Inc. could void the
user’s authority to operate the equipment.
This Class [A] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [A]
est conforme à la norme N M B-003 du
Canada.
Canadian Department of Communications Notice
of the FCC Rules. Please refer to the
labeling on equipment for the following
information:
Manufacture
If requested this information must be
provided to the telephone company.
Notes:
used with party lines or coin lines.
shall disconnect the registered
equipment from the telephone line to
determine if the registered equipment is
malfunctioning and that if the registered
equipment is malfunctioning, the use of
such equipment shall be discontinued
until the problem has been corrected.
equipment causes harm to the network,
the telephone company will notify
you in advance that temporary
discontinuance of service may be
required. However if advance notice
is not practical, the telephone company
will notify you as soon as possible.
Also, you will be advised of your right
to file a complaint with the FCC if you
believe it necessary.
changes to its facilities, equipment,
operations or procedures that could
affect the operation of the equipment.
If this happens, the telephone company
will provide advance notice so you can
make the necessary modifications to
maintain uninterrupted service.
US Telco Requirements
The REN is used to determine the quantity
of devices that may be connected to the
telephone line. Excessive RENs on the
telephone line may result in the devices
not ringing in response to an incoming
call. Typically the sum of RENs should
not exceed five (5.0). To be certain of the
number of devices that may be connected
to a line (as determined by the total RENs)
contact the local telephone company.
REN
WHEN PROGRAMMING EMERGENCY
NUMBERS AND/OR MAKING TEST
CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and briefly explain
to the dispatcher the reason for the call.
2. Perform such activities in the off-peak
hours, such as early morning or late
evening.
Automatic Dialing
Registration Number
This registered equipment may not be
If trouble is experienced, the customer
If, in the unlikely event that this
The telephone company may make
Country of Origin
Ringer Equivalence
Grantee’s Name
Model Number
Serial Number and/or Date of
equipment generates, uses, and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instructions, may cause harmful
interference to radio communications.
Operation of this equipment in a
residential area is likely to cause harmful
interference in which case the user will
be required to correct the interference at
his own expense.
NOTE: This equipment has been tested
and found to comply with the limits for a
Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable
protection against harmful interference
when the equipment is operated in a
commercial environment. This
This equipment complies with part 68
FCC Rules
SoundStation VTX 1000 Operation Manual
52
Warranty Information
SoundStation VTX 1000 Operation Manual
53
Warranty Information
A FCC compliant telephone cord and
modular plug is provided with this
equipment. This equipment is designed
to be connected to the telephone network
or premises wiring using a compatible
modular jack that is Part 68 complaint.
See the rest of these installation
instructions for details.
Telco Connector
“NOTICE: The Industry Canada label
identifies certified equipment. This
certification means that the equipment
meets telecommunications
protective, operational and safety
requirements as prescribed in the
appropriate Terminal Equipment Technical
Requirements document(s). The
Department does not guarantee the
equipment will operate to the user’s
satisfaction.
Before installing this equipment, users
should ensure that it is permissible
to be connected to the facilities of
the local telecommunications company.
The equipment must also be installed
using an acceptable method of connection.
The customer should be aware that
compliance with the above conditions may
not prevent degradation of service in some
situations. Repairs to certified equipment
should be coordinated by a representative
designated by the supplier. Any repairs
or alterations made by the user to this
equipment, or equipment malfunctions,
may give the telecommunications
company cause to request the user
to disconnect the equipment.
Users should ensure for their own
protection that the electrical ground
connections of the power utility, telephone
lines and internal metallic water pipe
system, if present, are connected together.
This precaution may be particularly
important in rural areas.
Caution: Users should not attempt to make
such connections themselves, but should
contact the appropriate electric inspection
authority, or electrician, as appropriate.’’
“NOTICE: The Ringer Equivalence
Number (REN) assigned to each relevant
terminal device provides an indication
of the maximum number of terminals
allowed to be connected to a telephone
interface. The termination on an interface
may consist of any combination of devices
subject only to the requirement that the
sum of the Ringer Equivalence Numbers
of all the devices does not exceed 5.’’
The term “IC:” before the certification/
registration number dignifies only that
the Industry Canada technical
specifications were met.
been marked with the CE mark.
This mark indicates compliance with
EEC Directives 1999/5/EC. A full copy of
the Declaration of Conformity can be
obtained from Polycom Ltd, 270 Bath
Road, Slough, Berkshire, SL1 4DX, UK.
Declaration of Conformity
Hereby, Polycom Ltd. declares that this
SoundStation VTX 1000 is in compliance
with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
Konformitetserklæring
Hermed erklærer Polycom Ltd., at
indestående SoundStation VTX 1000 er
i overensstemmelse med de grundlæggen-
de krav og de relevante punkter i direktiv
1999/5/EF.
Konformitätserklärung
Hiermit erklärt Polycom Ltd., dass
der SoundStation VTX 1000 die
grundlegenden Anforderungen und
sonstige maßgebliche Bestimmungen der
Richtlinie 1999/5/EG erfüllt.
Vaatimustenmukaisuusvakuutus
Polycom Ltd. vakuuttaa täten, että
SoundStation VTX 1000 on direktiivin
1999/5/EC keskeisten vaatimusten
ja sen muiden tätä koskevien
säännösten mukainen.
Déclaration de Conformité
Par la présente, Polycom Ltd. déclare que
ce SoundStation VTX 1000 est conforme
aux conditions essentielles et à toute
autre modalité pertinente de la Directive
1999/5/CE.
Dichiarazione di Conformità
Con la presente Polycom Ltd. dichiara
che il SoundStation VTX 1000 soddisfa i
requisiti essenziali e le altre disposizioni
pertinenti della direttiva 1999/5/CE.
Verklaring Van
Overeenstemming
Hierbij verklaart Polycom Ltd. dat diens
SoundStation VTX 1000 voldoet aan
de basisvereisten en andere relevante
voorwaarden van EG-richtlijn 1999/5/EG.
Declaração de Conformidade
Através da presente, a Polycom Ltd.
declara que este SoundStation VTX 1000
se encontra em conformidade com os
requisitos essenciais e outras disposições
relevantes da Directiva 1999/5/CE.
Declaración de Conformidad
Por la presente declaración, Polycom
Ltd. declara que este SoundStation VTX
1000 cumple los requisitos esenciales y
otras cláusulas importantes de la directiva
1999/5/CE.
Överensstämmelseförklaring
Polycom Ltd. förklarar härmed att denna
SoundStation VTX 1000 överensstämmer
med de väsentliga kraven och övriga
relevanta stadganden i direktiv 1999/5/EG.
CE Mark R & TTE Directive
Canadian Telco Requirements
This SoundStation VTX 1000 has
SoundStation VTX 1000 Operation Manual
54
Warranty Information
Mains Powered POT’s Voice
Telephony Without Emergency
000 Dialing
Australia
Warning
This equipment will be inoperable
when mains power fails
VCCI Class A
Japan
11
Polycom, Inc. Corporate Headquarters
6001 America Center Drive
San Jose, CA 95164
USA
1725-07246-001 Rev D
Technical Support in the United States
Internet http://www.polycom.com/support
Polycom WW Headquarters:
© 2012, Polycom, Inc. All rights reserved. POLYCOM®, the Polycom logo and the names and marks associated with
Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in
the United States and various other countries. All other trademarks are property of their respective owners. No portion
hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal
use, without the express written permission of Polycom.
… 26 …

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