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5.2 Questions and answers
A summary of frequently asked questions and their answers:
Most probable cause
None of the indicator lights 8, (g) turned solid blue.
Devices are not turned on
ComPilot and TVLink S
basestation are not paired
I see a rapidly blinking blue indicator light (g) on the
TVLink S basestation.
TVLink S basestation is in
Bluetooth pairing mode
Only one of the blue indicator lights turned solid blue.
One of the devices is
connected to another
Bluetooth device
Both indicator lights 8, (g) are solid blue but I cannot hear the TV.
ComPilot is out of range of
the hearing aids
Remedy
Switch on devices as shown
in step 3 page 17
Repeat step 4 on page 19
Go to step 4 on page 19
Make sure to switch off all
other Bluetooth devices
except ComPilot and TVLink S
basestation
Wear ComPilot around the
neck and correctly secure
the neckloop ;
Turn all devices OFF and
ON again
5. Troubleshooting
