Help with problems
The following information will help you with troubleshooting. If this proves unsuccessful,
ship the appliance to our central customer service for repairs. Observe the warranty
information.
Problem Remedy
The low water
indicator
flashes
although the water
container is filled.
Check if the floating capsule in the water container is freely movable. •
Remove any foreign bodies or decalcify the water container.
The control knob
jams far in advance of
the
icon.
Check that the pad is properly seated in the pad cartridge.•
When using 2 pads, the lower pad must be firmly pressed into the •
recess.
Tap the pad lightly so that a small indentation develops in its centre.•
The coffee is not
strong enough.
The more carefully you insert the pads, the better the coffee will be.•
You will receive stronger coffee, if you programme a smaller filling •
quantity.
The cups on the left
and right fill unevenly.
Slight filling differences cannot be completely avoided. When the •
appliance has been in use for some time, the response will improve.
Check that the appliance is standing on a level surface.•
The filling level sinks
gradually.
Always turn the control knob as far to the right towards •
as possi-
ble.
Check regularly that the centre opening of the pad cartridge is unob-•
structed to prevent clogging.
Decalcify the appliance early enough.•
No coffee is dischar-
ged when brewing
and the control knob
cannot be turned.
If the centre opening of the pad cartridge is clogged, the control knob
will block after the brewing and the pad cartridge cannot be removed.
Pull the power plug and let the appliance stand for one hour to cool
down. Should this not remove the blockage, you can use the emergen-
cy opening:
For this you need a straightened paper
clip. Make sure that the end of the
paper clip wire is smooth in order not to
damage the appliance.
Coffee - which may still be hot - will
spray out of the appliance. For this rea-
son, hold the wire with a paper towel.
Directly alongside the handle of the pad cartridge is a small opening on •
both sides of the housing. Insert the wire horizontally into the opening
most easily accessible to you and press it slightly inwards. After appro-
ximately 3 cm the pressure will suddenly be released and some coffee
will escape. The control knob is then no longer blocked. Remove the
pad cartridge and clean thoroughly. When using the appliance in the
future check before each brewing if the centre opening of the pad cart-
ridge is unobstructed and the pads are not damaged.
