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Common Queries Answered
Problem Cause Solution
Food cools quickly after being Food not cooked through. Put back in oven for extra time.
MICROWAVED. Remember foods at fridge temperature
require more cooking time than food at
room temperature.
Rice pudding or casserole boils Container too small. For liquid foods, use container twice
over during cooking by MICROWAVE. the volume of food.
Food cooks too slowly when cooked Oven not receiving correct power. Oven should be on an independent
by MICROWAVE. outlet.
Food temperature from fridge colder Extra time required for cooking colder
than room temperature. foods.
Meat is tough when cooked by Power setting too high. Use reduced power level for meats.
MICROWAVE or
Combination. Meat salted before cooking. Do not salt before cooking. Add salt
if necessary, after cooking.
Cake remains uncooked in centre Too short a cooking and/or standing Add extra cooking time/standing time.
when cooked by MICROWAVE. time.
Scrambled or poached eggs tough Cooking time too long. Take care when cooking small
and rubbery when cooked by quantities of eggs, once spoiled they
MICROWAVE. cannot be saved.
Quiche/Egg Custards are tough and Power level too high. Use reduced power levels for these
rubbery when cooked by MICROWAVE. items.
Quiche/Egg Custards are tough and Cooked too long. Dish size larger than Always check progress of food as it
rubbery when cooked by
Combination. stated in recipe. cooks.
Cheese sauce is tough and stringy Cheese cooked with sauce. Add cheese at the end of cooking time.
when cooked by MICROWAVE. The heat of the sauce will melt the
cheese.
Vegetables are dry when cooked by Cooked uncovered. Cover with a lid or cling film.
MICROWAVE. Low moisture content, e.g. old root Add extra 2-4 tbsp. of water.
vegetables.
Salt added before cooking. Salt after cooking if necessary.
Condensation appears in the oven. This is normal and means the food is Wipe off with a soft cloth.
cooking faster then the moisture can be
expelled from the oven.
Turntable rotates in both directions. This is normal.
Warm air is felt coming from the door The oven door is not an air-tight seal. This is normal and does not indicate
seal area. any microwave leakage.
Blue sparks or arcing is seen when Using metal accessories on MICROWAVE Stop the oven IMMEDIATELY. Do not
using the metal accessories. only is incorrect. If using a
Combination use the metal accessories on
program check accessories for any MICROWAVE only. Check minimum
damage. weight of food on Auto Programs.
The GRILL periodically turns off during During cooking the GRILL will cycle on This is normal.
GRILLING or Combination. and off so that the food does not burn
before it is cooked through in the centre.
