Problem Cause/solution
The handset or base unit
does not ring.
R The ringer volume is turned off. Adjust the ringer
volume (page 31, 33).
R When one handset is selected to ring for cellular
calls, other units do not ring. To change the
selection, see page 17.
R Night mode is turned on for the handset. Turn it off
(page 36).
I cannot make local calls
with the handset or base
unit using a cellular line.
R You need to add your area code when making
cellular calls. Store your area code in order to
automatically add it to the beginning of the 8-digit
(for Australia)/7-digit (for New Zealand) phone
number when making cellular calls (page 19).
I cannot make or answer
cellular calls with the
handset or base unit.
R Depending on the cellular phone’s compatibility,
you may not be able to make or answer cellular
calls even if the cellular phone is connected to the
base unit.
R Make sure that the CELL 1 or CELL 2 indicator
lights green and the cellular phone is connected to
the base unit (page 18).
R If someone is talking on a cellular call or using the
headset, you cannot use the cellular feature.
There can be only one active Bluetooth connection
at a time.
R The cellular phone is being used separately from
your system.
I can make and answer
cellular calls but cannot
hear a sound.
R The Bluetooth technology on your cellular phone
may not be functioning normally. Turn off and on
your cellular phone.
R Disconnect and reconnect the base unit AC
adaptor and try again.
I cannot switch cellular
calls from the unit to the
cellular phone.
R Your cellular phone may not support this feature.
Refer to the operating instructions of your cellular
phone.
I cannot make a call using
the landline.
R The handset is too far from the base unit. Move
closer and try again.
R The cellular line only mode is turned on. Turn it off
(page 18).
R If you are using a BT double adaptor to connect
the unit, remove the adaptor and connect the unit
to the phone wall socket directly. If the unit
operates properly, check or replace the adaptor.
(for New Zealand)
R The unit is not designed to be used with rotary/
pulse dialling services.
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Useful Information
