43
RQT6912
Reference
Troubleshooting Guide
No power.
Unit turns off
automatically.
Unit doesn’t work
when powered by
battery.
Cannot charge or the
[CHG] indicator fails to
light.
Play time dramatically
reduces after recharging.
≥Check connections to the AC adaptor or battery pack. <>
≥You cannot turn on the unit with the remote control if the unit is
powered by the battery pack.
≥The unit turns off after it has been stopped for about 15 minutes
(5 minutes when the unit is powered by the battery pack) to
conserve power. Turn the unit on again.
≥The unit and battery pack have protection circuitry that activate if they
become too hot or too cold. They will not work if this occurs. Use the
unit and battery pack between 5 oC (41 oF) and 35 oC (95 oF).
≥The battery pack can only be recharged when the unit is off.
≥The charging time increases when the temperature is too hot or too
cold, and charging may not be possible under some circumstances.
≥Check connection to the AC adaptor. <
≥The battery pack has reached the end of its service life (it can be
recharged about 300 times).
Operation
Before requesting service, make the following checks. If you are in doubt about some of the check
points, or if the remedies indicated in the chart do not solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or
e-mail consumerproducts@panasonic.com, or the website (http://www. panasonic.com).
In Canada, contact the Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505,
or visit the website (www.panasonic.ca), or an authorized Servicentre closest to you.
Reference pages are shown as black circled numbers <.
Power
No response when
buttons are pressed.
Play fails to start or
stops soon after
starting.
The file recorded on
SD is not displayed.
No operation with
remote control.
The audio soundtrack
or subtitle language
cannot be changed.
Subtitles not shown.
Angles cannot be
changed.
You have forgotten your
ratings password.
You want to reset the unit
to the factory settings.
≥Some discs prohibit certain operations.
≥If there is no response at all, the unit may have been affected by
lightning or static electricity. Try turning the unit off and on again.
Alternatively, turn the unit off, disconnect the power source (AC or
battery pack) reconnect the power and turn the unit on again.
≥Condensation may have formed in the unit.
Wait 1 or 2 hours for it to clear.
≥This unit cannot play discs other than those specified. 8
≥Clean the disc. 9
≥Ensure the disc is inserted correctly. @
≥Check that the disc has something recorded on it.
≥Some files are not compatible with this unit and cannot be played
back. For example:
–Moving picture files recorded using a digital still camera with
moving picture function
≥–IC recorder voice files etc
≥Check that the battery is inserted correctly. ?
≥Replace the battery if it is drained. ?
≥Aim the remote control at the remote control signal sensor. ?
≥This function is dependent on software availability.
≥Some DVDs require you to change the languages through menus.
≥This function is dependent on software availability.
≥Turn the subtitles on. N
≥Subtitle position is wrong. Adjust the position. N
≥This function is dependent on software availability.
There may be parts of multi-angle DVDs where different angles are not recorded.
≥
Do the following to reset the unit to its original factory settings (SD settings
are unaffected). While the unit is stopped, press and hold [;], [
:
]
(backward), and [
1
, ON] on the main unit for about 3 seconds until the
message “Initialized” disappears from the display, then turn the unit off.
