7. Troubleshooting
Fault Meaning Solution
No hot water or steam supply Milk frother is blocked Please clean milk frother
thoroughly and dismantle
completely (gure 1/R)
Too little milk froth or liquid
froth
System may be calcied Please carry out
high-dosage descaling
(section 5.6.)
Unsuitable milk Use cold milk
Milk frother is blocked Please clean milk frother
thoroughly and dismantle
completely (gure 1/R)
Coffee is coming out in drops
only
System may be calcied Please carry out
high-dosage descaling
(section 5.6.)
Grinding degree is too ne Set grinding degree coarser
(section 3.6.)
Ground coffee is too ne Use coarser ground coffee
Coffee is not “frothy” System may be calcied Please carry out
high-dosage descaling
(section 5.6.)
Unsuitable coffee type Change type of coffee
Beans are no longer freshly
roasted
Use fresh beans
Loud noise in grinder Grinding degree is not suitable
for coffee beans
Optimise grinding degree
(section 3.6.)
Foreign objects in the grinder
e.g. small stones
Ring service hotline, ground
coffee can still be prepared
Display shows Error 8
Service-Tel
Brewing unit jammed Remove and clean brewing
unit (section 5.5.)
In the event of a fault or an error report which you cannot correct yourself, contact your retailer or go to the
service area at www.nivona.com.
An error message will appear in the display when the system identies errors.
Attention: Make a note of the error report. Switch the appliance off and unplug it. Contact your retailer
by quoting the model type, serial number (see type label g. 1/S) and error number.
8. Spare parts/Accessories
You can buy the following spare parts and accessories from a well-stocked retailer or from our central
customer service centre.
Café BERGAMO
Café MILANO
Café TORINO
Claris lter cartridge NIRF 700
Cleaning tablets NIRT 701
Descaler NIRK 703
Special cleaning agent for milk residue NICC 705
MilkCooler NICO 100
Thermo MilkCooler NICT 500
Design MilkContainer NIMC 1000
Milk tube NIMA 330
Please visit www.nivona.com to nd out more about spare parts and accessories.
9. Customer service, guarantee, environmental protection
Customer service
NIVONA products are designed to meet the highest quality standards. If you still have questions
regarding the use of your appliance, please drop us a line. Your support is essential to our mission to
further develop and improve our products so that they fully meet your needs.
Evaporating the appliance
If you need to send back your appliance in the event of a fault, please rst allow it to evaporate as
follows, so that no residual water remains in the system:
Turn the appliance on with the main switch (gure 1/H).
First, follow the instructions on the display.
Place a sufciently large container (at least 0.5 l) in the middle under the outlet (gure 1/E).
Turn the rotary to select the maintenance symbol (gure 1/C) in the main menu and then press
the rotary or tap on the maintenance symbol.
Turn the rotary to “EVAPORATING” and then press the rotary or tap on “EVAPORATING”.
Follow the instructions on the display and then press the rotary or tap on “NEXT”.
Follow the instructions on the display until evaporating has nished.
The appliance is now evaporated and will turn off automatically.
Remove the drip pan and used coffee tray (gure 1/N and 1/O) and empty them both.
Reinsert the empty water tank, drip pan and used coffee tray.
Your appliance is now ready to send.
Information: Please pack the appliance for shipping carefully, ideally in its original packaging. We are
not liable for any damage incurred during transportation.
Guarantee and customer service conditions
Please read the detailed guarantee and customer service conditions on the enclosed information
sheet.
Please dispose of lter cartridges in your household waste.
88 89
7. Troubleshooting 8. Spare parts/Accessories / 9. Customer service, guarantee, environmental protection
