MTG GmbH in Eschborn/ Germany is responsible for our customer service. Every customer request will be answered within 7
working days.
The warranty service takes place within 20 working days after first request. There’s no warranty claim for any devices of other
manufacturers or devices bought from non-authorised dealers.
Moneual guarantees a one(1) year functionality of this product (except batteries), with exclusion of the following limitations.
This warranty is only effective in the country in which it was bought.
Please keep following informations ready when contacting our service.
Limited Product Warranty
For warranty service please first contact your dealer.
Otherwise e-mail to: support@moneual.de
Warranty Service
For devices in commercial use, there is no warranty claim.
Defects
Within warranty time After warranty time
The Produkt works demonstrably
incorrect within warranty time
and without customer debt.
DOA (Dead on arrival)
An error occurs while first commissioning,
latest 7 days after delivery date.
The product will be replaced
by a new one*‘** or refund.
An error occurs within 6 months after
delivery date.
Ein Defekt tritt innerhalb von 4 Wochen
nach Austausch an einem Ersatzgerät auf.
Es ist kein Ersatzgerät verfügbar.
Multiple repair
three (3) times cause
of same defect.
five (5) times cause of
different defects.
MTG GmbH lost the product.
No spare parts available.
Repair is economically unviable.
Irreparable
Service
Defekte aufgrund von Absicht,
unsachgemäßer Benutzung oder
mangelnder Wartung des Kunden.
The product will be replaced
by a new one or free
repair. *‘**
Free repair*‘**
Free repair*‘** or refund.
Product will be replaced*‘**
or refund of utility
value*** + 10%
Offer for replacement
product or free disposal.
Paid repair or free disposal.
Paid repair
Refund of utility value***
+ 10% or offer for
replacement product.
Offer for replacement product
Paid repair, free disposal
or offer for replacement
product.
Offer for replacement product
or free disposal.
Paid repair or free disposal.
Repairable
Product Name
Purchase Date
Dealer
Model Name
Serial Number
Invoice Number
One (1) year product
warranty
Six (6) months baery
warranty
