RMercedes-Benz emergency call system (auto-
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on thevehicle's overhead control panel
(/page 336).
You can also call the Mercedes-Benz Customer
Center using the multimedia system
(/page 337).
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, rst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the
Mercedes-Benz emergency call system
(/page 343).
Please note the Mercedes me connect terms of
use and the data protection information for
Mercedes me connect. You can nd these in your
Mercedes me user account.
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
InfInforormation on Mermation on Mercedes me connect Acedes me connect Accidentccident
and Brand Breakdoeakdown Managwn Managementement
The Accident and Breakdown Management can
include thefollowing functions:
RSupplement to the Mercedes-Benz emergency
call system (/page 343)
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wardsthe call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
RBreakdown assistance by atechnician on
location and/or thetowing away of thevehicle
to the nearest authorized Mercedes-Benz Cen-
ter
You may be chargedforthese services.
RAddition to the emergency guide aer auto-
matic accident or breakdown detection
(/page 337)
In theevent of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz Customer Cen-
ter and the authorized service partner or
breakdown assistance.
RAddition to the Mercedes me connect service
Telediagnostics
With theTelediagnostics function, specic
wear and failure reports are recorded by the
service provider, in so far as these can be
clearly interpreted and are available through
the monitoring of components that are subject
to diagnostics.
If your vehicle detects a breakdown or threat
of a breakdown, you may be prompted via the
multimedia system to contact the Mercedes-
Benz Customer Center for further help. This
prompt in the multimedia system only appears
when thevehicle is stationary.
340340 MBUX multimedia system
