In theevent an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
Aer quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether youwould like to get support from the
Mercedes-Benz Customer Center.
#Select Call.
RAer your agreement, or if the Mercedes
me connect service "Accident and Break-
down Management" is active, thevehicle
data is transferred automatically
(/page 340).
RThe Mercedes-Benz Customer Center
takesyour call and organizes the break-
down and accident assistance.
You may be chargedforthese services.
%Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
%In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear aer a delay in theevent
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Center or
have already received support, this prompt
can be ignored or declined.
%If you answer the prompt for support from the
Mercedes-Benz Customer Center with Call
Later,the message will be hidden and appear
again later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be conrmed or declined. Aer being
declined, this will not be shown again.
Arr
Arranging a seranging a service appointment via a Mervice appointment via a Mercedescedes
me callme call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Center. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consentedto the
maintenance management service, the multime-
dia system reminds you aer a certain amount of
time that a service is due. A prompt appears ask-
ing if youwould like to make an appointment.
#TTo arro arrangange a sere a service appointmentvice appointment::select Call.
Aer your agreement, thevehicle data is
transferred and the Mercedes-Benz customer
center takesyour preferred appointment date.
The information is then sent to your desired
service outlet.
This will contact youto conrm the appoint-
ment and if necessary consult about the
details.
%If you select Call Later aer the service mes-
sage appears, the message is hidden and
reappears at a later time.
TrTransfansferrerred dated data dura during a Mering a Mercedes me callcedes me call
If you initiate a service call using Mercedes me,
data is transferredto enable targeted advice and
an ecient service.
The following requirements must be fullled for
the transfer of the data:
RThe vehicle is switched on.
RThe required data transfer technology is sup-
portedby the mobile phone network provider.
338338 MBUX multimedia system
