Print is too dark or smudged....................................................................................................................................................211
Printed characters are improperly formed or are not aligned correctly...................................................................211
Printouts have alternating bands of light and dark print...............................................................................................212
Transparencies or photos contain white lines ...................................................................................................................212
Vertical straight lines are not smooth ...................................................................................................................................213
White lines appear in graphics or solid black areas .........................................................................................................214
Checking the printer status.......................................................................................................................................................214
Settings are not saved.................................................................................................................................................................215
Checking printer readiness .......................................................................................................................................................215
Resolving font problems............................................................................................................................................................216
Printer is busy printing another job.......................................................................................................................................216
Ready or Busy Printing is listed as the status......................................................................................................................216
Printing a test page......................................................................................................................................................................217
Test page does not print............................................................................................................................................................217
External print server is not working.......................................................................................................................................218
Removing an external print server.........................................................................................................................................218
Cable is not connected, is loose, or is damaged................................................................................................................218
Printer is plugged in but does not print...............................................................................................................................219
Printer is trying to print to File.................................................................................................................................................219
Printer cannot communicate with computers over peer-to-peer network ............................................................219
Printer is not able to communicate with the computer.................................................................................................221
Problems when copying, scanning, or faxing ....................................................................................................................221
Wrong printer is attached..........................................................................................................................................................221
Updating the printer software.................................................................................................................................................222
Bidirectional communication is not established...............................................................................................................222
Experiencing poor quality or incorrect output..................................................................................................................222
Cannot print from digital camera using PictBridge .........................................................................................................223
Cannot print from a Bluetooth-enabled device ................................................................................................................223
Jams and misfeeds troubleshooting..........................................................................................................................224
How to clear and avoid paper jams........................................................................................................................................224
Duplex unit does not operate correctly................................................................................................................................225
Unsupported Paper Size / Unsupported Paper Type ......................................................................................................225
Printing Manual Duplex..............................................................................................................................................................225
Paper jam in the printer..............................................................................................................................................................226
Paper jam in the Automatic Document Feeder (ADF).....................................................................................................226
Paper or specialty media misfeeds.........................................................................................................................................227
Printer does not feed paper, envelopes, or specialty media.........................................................................................228
Banner paper jams .......................................................................................................................................................................229
Paper continues to jam...............................................................................................................................................................229
Paper jam in the duplex unit ....................................................................................................................................................230
Paper jam in Tray 1 or optional Tray 2...................................................................................................................................231
Paper jam in the small media feeder.....................................................................................................................................232
Memory card troubleshooting.....................................................................................................................................233
Memory card cannot be inserted............................................................................................................................................233
Contents
11
