KRUPS INTERNATIONAL LIMITED GUARANTEE
: www.krups.com
This product is repairable by KRUPS during and after the guarantee period.
The Guarantee
This product is guaranteed by KRUPS (company address and details included in the country list of the KRUPS
International Guarantee) against any manufacturing defect in materials or workmanship for a period of 2 years
starting from the initial date of purchase.
The international manufacturer's guarantee by KRUPS is an extra benefit which does not affect consumer's
Statutory Rights.
The international manufacturer’s guarantee covers all costs related to restoring the proven defective product so
that it conforms to its original specifications, through the repair or replacement of any defective part and the
necessary labour. At KRUPS’s choice, a replacement product may be provided instead of repairing a defective
product. KRUPS’s sole obligation and your exclusive resolution under this guarantee are limited to such repair
or replacement.
Conditions & Exclusions
The international KRUPS guarantee only applies within the guarantee period and for those countries listed in
the Country List attached and is valid only on presentation of a proof of purchase. The product can be taken
directly in person to an authorised service centre or must be adequately packaged and returned, by recorded
delivery (or equivalent method of postage), to a KRUPS authorised service centre. Full address details for each
country’s authorised service centres are listed on KRUPS website (www.krups.com) or by calling the appropriate
telephone number as set out in the Country List to request the appropriate postal address.
KRUPS shall not be obliged to repair or replace any product which is not accompanied by a valid proof of
purchase.
This guarantee will not cover any damage which could occur as a result of misuse, negligence, failure to follow
KRUPS instructions, use on current or voltage other than as stamped on the product, or a modification or
unauthorised repair of the product. It also does not cover normal wear and tear, maintenance or replacement of
consumable parts, or the following:
- using the wrong type of water or consumable
- scaling (any de-scaling must be carried out according to the instructions for use);
- ingress of water, dust or insects into the product;
- mechanical damages, overloading
- damages or bad results due to wrong voltage or frequency
- accidents including fire, flood, thunderbolt etc
- professional or commercial use
- damage to any glass or porcelain ware in the product
- replacement of consumables
This guarantee does not apply to any product that has been tampered with, or to damages incurred through
improper use and care, faulty packaging by the owner or mishandling by any carrier.
The international KRUPS guarantee applies only for products purchased in one of the countries listed, and used
for domestic purposes only in one of the countries listed on the Country List. Where a product purchased in
one listed country and then used in another listed country:
a) The international KRUPS guarantee does not apply in case of non conformity of the purchased
product with the local standards, such as voltage, frequency, power plugs, or other local
technical specifications
b) The repair process for products purchased outside the country of use may require a longer
time if the product is not locally sold by KRUPS
c) In cases where the product is not repairable in the new country, the international KRUPS
guarantee is limited to a replacement by a similar product or an alternative product at similar
cost, where possible
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