A-28 Troubleshooting
E
A-29Troubleshooting
TROUBLESHOOTING
Nothing
displayed on
monitor.
Problem Cause Solution
The LCD backlight
is off or power save
is active.
Press any button to activate
the camera. The length of the
LCD backlight and auto-
power-save period can be
changed.
The battery is dead. Recharge the battery.
“Err” is
displayed on
monitor and
camera
doesn’t work.
The camera is hot
or it has been left in
a very hot
environment.
Turn off the camera and allow
it to cool. If “Err” is still
displayed after it cools,
remove and replace the battery
or power cord.
Use the preset or custom
white balance.
Auto white balance
could not
compensate for a
special lighting
condition.
The recorded
images were
greenish or
yellowish.
The AC Adapter is
not connected
properly.
Check the adapter is
connected to the camera and
a live electrical outlet.
Problem
Cause Solution
Set the monitor’s color
temperature to 6500K and the
gamma to 2.2.
The computer
monitor is not
calibrated
properly.
The color of
image differs
when viewing it
on the computer.
Select the proper folder where
the images are stored.
The wrong folder
is selected.
Unable to play
back a recorded
image.
In dark conditions, use the
camera flash. Under bright light,
use a neutral density filter on the
lens.
The scene is
outside the
metering range.
Inaccurate
exposures. The
arrows on each
side of the Ev
scale blink.
Shutter will not
release.
Cannot focus
because the
subject is too
close.
The subject must be within the
focus range of the lens.
Pictures are not
sharp.
A special
situation is
preventing the
autofocus
system from
focusing.
Use the focus-lock function to
focus on an object at the same
distances as the subject or use
manual focus.
Use Anti-shake or a tripod,
change the camera sensitivity to
a higher setting, or use the flash.
Pictures were
taken in low-
light situations
without flash.
The monitor is
turned off.
Press the display button to
turn the monitor on.
This camera does
not display a live
image on the
monitor.
Use the viewfinder to compose the
picture.
Insert a new memory card,
delete some images, or change
the image-quality and/or image
size setting.
Card is full.
“0000” is
displayed and
shutter will not
release.
