Troubleshooting Guide
My camera isn't showing up in “Search Devices”
• Check that the camera has been connected to the router via ethernet.
(If the green light is flashing, then it is connected to a network.)
• Does your router block connections that haven't been pre-accepted?
• Reset the camera – hold the reset button down until camera head starts spinning by itself.
• Try a different ethernet cable.
I can't change the details in “Search Devices”
• Check the username and password – 'admin' and no password is default.
• Check that you are inputting the IP address/subnet/gateway correctly.
• Reset the camera – hold the reset button down until camera head starts spinning by itself.
I can't log in to the camera in a browser
• Check that you are putting the correct format in: http://ipaddress:port
• Check that you are putting the same address as shown in “Search Devices”
• Check your router's “attached devices” list, if possible.
• Reset the camera – hold the reset button down until camera head starts spinning by itself.
Colours are incorrect (too purple, or all green etc...)
• Reset the camera – hold the reset button down until camera head starts spinning by itself.
Can connect wired, but not wireless
• Ensure the ethernet has been unplugged. Pull the power cord out, then plug it back in to reboot the
camera without the ethernet cable plugged in.
• Check settings by logging in to the camera wired up.
• Ensure there are no special characters in your password ($#%!@&)
• Try a different wireless security encryption type (WEP/WPA)
• Does the router block wireless connections that haven't been pre-accepted?
• Try turning the router security off briefly to see if it connects.
• Reset the camera – hold the reset button down until camera head starts spinning by itself.
I can connect wireless, but cannot connect remotely to my camera from outside my home network
• Open port-forwarding directly to the IP of the camera, using the port previously set up in the Search
Devices application. You will need to refer to your router manual, find guidance online or contact the
router manufacturer for further information on how to do this.
• Check external IP address using http://www.whatismyip.com/
Setting up DNS Service
• Ensure you are using http://www.noip.com/ for your DNS service.
• Check your username and password.
• Log in to http://www.noip.com/ and refresh your service.
I can't connect via the webcam app
• Check that you are using the external IP address or your No-IP address. If you are using an internal
IP address (which will be 192.168.1.99 or similar), then you are not using an external IP address.
• See if you can access the camera on someone else's computer using the same IP address.
The video is overlapping
• In the address bar on Internet Explorer, click the “broken page” icon on the right. This will enable
compatibility mode, which will cause the page to display correctly.
I can't find out how to save my videos
• You can only record videos in Internet Explorer.
