10
Before contacting the After-Sales Service:
1. See if you can solve the problem yourself with
the help of the suggestions given in the
"Troubleshooting guide".
2. Switch the appliance off and then on again it to
see if the problem has been eliminated.
If the fault persists after the above checks,
contact the nearest After-Sales Service.
Always specify:
• a brief description of the fault;
• the type and exact model of the oven;
• the service number (number after the word
Service on the rating plate), located on the right
hand edge of the oven cavity (visible when the
oven door is open). The service number is also
indicated on the guarantee booklet;
• your full address;
• your telephone number.
If any repairs are required, contact an authorized
Service Centre (to guarantee the use of original
spare parts and correct repair).
After-Sales Service
Cleaning
- Do not use steam cleaners.
- Only clean the oven when it is cool to the
touch.
- Disconnect the appliance from the mains
power supply.
Oven exterior
IMPORTANT: do not use corrosive or abrasive
detergents. If any of these products
unintentionally comes into contact with the
appliance, clean immediately with a damp
microfibre cloth.
•
Clean the surfaces with a damp microfibre cloth. If
it is very dirty, add a few drops of washing up
detergent to the water. Finish off with a dry cloth.
Oven interior
IMPORTANT: do not use abrasive sponges or
metallic scrapers or scourers. Over time, these
can ruin enamelled surfaces and the oven door
glass.
• After every use, allow the oven to cool then
clean it preferably while it is still warm in order
to remove built-up dirt and stains caused by food
residues (e.g. food with a high sugar content).
• Do not use corrosive or abrasive detergents.
• Clean the door glass with a suitable liquid
detergent. The oven door can be removed to
facilitate cleaning (see MAINTENANCE).
• Observe the following recommendations
when cleaning the round stainless steel
cover of the fan (Twelix Disc):
- use a soft cloth (microfibre is best) dampened
with water or glass detergent.
- do not use absorbent kitchen paper, which can
leave traces of paper and streaks on the disc.
N.B: during prolonged cooking of foods with a
high water content (e.g. pizza, vegetables,
etc.) condensation may form
on the inside of the door and around the seal.
When the oven is cold, dry the inside of the
door with a cloth or sponge.
Accessories:
• Soak the accessories in water with washing up
detergent immediately after use, handling them
with oven gloves if still hot.
• Food residues can be easily removed using a
washing-up brush or sponge.
WARNING
