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EN
TROUBLESHOOTING GUIDE
If the DVD player does not perform properly when operated as instructed in this Owner’s Manual, check the player, consulting
the following checklist.
NOTES:
Some functions are not available in specific modes, but this is not a malfunction. Read the descrip-
tion in this Owner’s Manual for details on correct operations.
• Playback from a desired track and random playback are not available during program playback.
• Some functions are prohibited on some discs.
Problem Solution
No power –Check if the AC power cord is properly connected.
–Unplug the outlet once, and wait for 5-10seconds and
then plug it in again.
No sound or picture –Check if the TV is switched on.
–Check the video connection.
–Check the VIDEO/AUDIO cable connections to the TV
(See Connecting to a TV).
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Use a DIGITAL AUDIO OUT jack when outputting the DTS audio.
Distorted picture –Sometimes a small amount of picture distortion may appear.
This is not a malfunction.
–Connect the player directly to th TV.
Completely distorted picture or –Connect DVD player directly to the TV.
black/white picture with DVD –Make sure the disc is compatible with the DVD player.
No sound or distorted sound –Adjust the volume.
–Check that the speakers are connected correctly.
No audio at digital output –Check the digital connections.
–Check if the audio format of the selected audio language
matches your receiver capabilities.
No sound and picture –Check that the VIDEO/AUDIO cable is connected to the correct
device (See Connecting to a TV).
Picture freezes momentarily –Check the disc for fingerprints/scratches and
during playback clean with a soft cloth wiping from center to edge.
–Clean the disc.
Disc can’t be played –Clean the disc.
–Ensure the disc label is facing up.
–Check if the disc is defective by trying another disc.
–Cancel the parental lock or change the control level.
–Insert a correct disc that plays on this player.
No return to start-up screen when –Reset the player by switching the player off, then on
disc is removed again.
The player does not respond to –
Aim the remote control directly at the sensor on the
the remote control
front of the player.
–Reduce the distance to the player.
–Replace the batteries in the remote control.
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Re-insert the batteries with their polarities (+/– signs) as indicated.
Buttons do not work or player stops –To completely reset the player, unplug the AC
responding cord from the AC outlet for 5-10 seconds.
Player does not respond to some –Operations may not be permitted by the disc.
operating commands during playback. Refer to the instructions of the disc.
DVD player cannot read –Use a commonly available cleaning CD/DVD to
CDs/DVDs clean the lens before sending the DVD player for repair.
