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10. Orders of spare parts / questions of the service / complaints
In case of ordering spare parts, or with questions concerning the repairs and service, or when lodging a complaint,
address always directly your Haas+Sohn vendor, from whom you have bought the appliance.
In order to allow fast processing of your query, the data from the type plate of the appliance are
necessary unconditionally:
Exact designation of the type (execution, model)
Serial number
The type plate is situated on the rear side of the stove and on the title page of the Operation Manual.
10.1. Orders of spare parts
Moreover, please pay attention to technical drawings and tables in the specification of the appliance, where you will
find the correct denomination of the required spare part.
Concerning the fire clay spare parts, you will find detailed information in the specification of the appliance in the
chapter 2.1 Spare parts – combustion chamber. In these drawings, the fire clay bricks are marked with the letters A-
D.
We reserve the right of changing the dimensions and construction, as well as of technical and optical changes,
mistakes, printing errors and faults in sentences.
You will find all documents, as e.g. the Operation Manual, specification of the appliance, testing reports etc., as well
as the contact data, also on: www.haassohn.com
A - Output of heating water from the furnace
B - Input of heating water to the furnace
C - Input of cooling water to the coolant exchanger (loop)
D - Output of cooling water to the waste
E - Input of industrial water to the boiler
F - Output of industrial water from the boiler
The coolant exchanger (loop) serving for protection from overheating (13) must not be employed for other
purposes!
