8. Guarantee
HAAS + SOHN gives the buyer a guarantee in the frame of valid legal regulations. The two-year guarantee runs from
the moment of the actual hand-over.
As a document, the respective invoice is to be presented.
In case that a defect comes up in your appliance during the guarantee period, HAAS + SOHN eliminates (repairs) the
defect in the shortest possible time, or replaces the faulty thing as per your choice. Cancellation of the contract/
reduction of price are ruled out, unless it contradicts legal regulations. There can be employed only the spare parts
that have been approved by the manufacturer expressly, or are offered by him.
Replacement parts that are covered by the warranty and which the customer can replace himself are provided free of
charge during the warranty period. Replacement parts are provided without service intervention. However, if the
customer requires assembly of replacement parts by a service technician, this service is charged.
The changes of the object of the purchase, which are due to its habitual use are excluded from the guarantee.
Not executed or incorrect maintenance or cleaning, the draft of the chimney adjusted improperly with reference to the
appliance, insufficient or too big, unprofessional handling, negligence or alterations of the appliance exclude
guarantee claims, too.
In case of any alteration in the construction of the stove, as well as of its use contrary to the determined
purpose, all the rights arising from the guarantee cease to exist.
