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HP ScanJet Pro 2500 f1 Handleiding

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ScanJet Pro 2500 f1 flatbed scanner
www.hp.com/support
User Guide
HP ScanJet Pro 2500 f1 flatbed scanner
User Guide
Copyright and license
© 2015 Copyright HP Development Company,
L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Trademark credits
ENERGY STAR
®
and the ENERGY STAR
®
mark are
registered U.S. marks.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
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Apple Computer, Inc., registered in the U.S. and
other countries. iPod is a trademark of Apple
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authorized copying only. Don't steal music.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
Edition 2, 11/2015
Table of contents
1 Product overview .......................................................................................................................................... 1
Product views ........................................................................................................................................................ 2
Front view ............................................................................................................................................ 2
Back view ............................................................................................................................................. 2
Serial and product numbers ................................................................................................................ 3
Control panel ....................................................................................................................................... 4
Product specifications ........................................................................................................................................... 6
Technical specifications ...................................................................................................................... 6
Supported operating systems ............................................................................................................ 6
Product dimensions ............................................................................................................................. 6
Power consumption, electrical specifications and acoustic emissions ............................................. 6
Operating environment range ............................................................................................................ 7
Product hardware setup and software installation .............................................................................................. 8
Hardware setup ................................................................................................................................... 8
How to get software updates ............................................................................................................. 8
Product features .................................................................................................................................................... 9
Product Features ................................................................................................................................. 9
Scanner software (Windows) .............................................................................................................................. 10
HP Scan software .............................................................................................................................. 10
HP Scanner Tools Utility .................................................................................................................... 10
HP TWAIN ........................................................................................................................................... 10
Scanner software (OS X) ...................................................................................................................................... 10
Sleep Mode and auto-off settings ....................................................................................................................... 10
2 Use the scanner ........................................................................................................................................... 11
Load originals ...................................................................................................................................................... 11
Document loading tips ...................................................................................................................... 11
Supported paper types ..................................................................................................................... 13
Load documents on the scanner glass ............................................................................................. 14
Load paper in the Automatic Document Feeder (ADF) input tray .................................................... 15
Introduction .................................................................................................................... 15
Required guidelines before loading documents ............................................................ 15
ENWW iii
Load same-sized documents ......................................................................................... 16
Start a scan from the hardware .......................................................................................................................... 18
Scan from the control panel buttons ................................................................................................ 18
Use the scanning software (Windows) ................................................................................................................ 18
Work with scan shortcuts .................................................................................................................. 18
View scan shortcuts ........................................................................................................ 19
Create scan shortcuts ..................................................................................................... 19
Modify shortcuts ............................................................................................................. 19
Scan by using the HP Scan software (Windows) ............................................................................... 19
Scan to a picture (Windows) .............................................................................................................. 19
Scan to a PDF (Windows) ................................................................................................................... 19
Scan text for editing (OCR) (Windows) .............................................................................................. 20
Scan to Email (Windows) ................................................................................................................... 20
Scan to cloud (Windows) ................................................................................................................... 20
Scan long or extra-long documents (Windows) ............................................................................... 21
Automatically detect page size (Windows) ...................................................................................... 21
Automatically detect color (Windows) ............................................................................................. 21
Scan using text-enhanced black and white mode (Windows) .......................................................... 21
Use the scanning software (OS X) ....................................................................................................................... 22
Scan documents (OS X) ..................................................................................................................... 22
Scan to email (OS X) .......................................................................................................................... 22
Scan from other applications (OS X) ................................................................................................. 22
Scanning tips ....................................................................................................................................................... 23
Optimize scanning and task speeds ................................................................................................. 23
Scanning fragile originals ................................................................................................................. 23
3 Care and maintenance .................................................................................................................................. 25
HP Scanner Tools Utility Maintenance tab (Windows) ........................................................................................ 26
HP Utility (Mac OS X) ............................................................................................................................................ 26
Clean the product ................................................................................................................................................ 27
Clean the scanner glass .................................................................................................................... 27
Introduction .................................................................................................................... 27
Required items for cleaning ........................................................................................... 27
Clean the scanner glass .................................................................................................. 27
Clean the Automatic Document Feeder scanning strips .................................................................. 28
Introduction .................................................................................................................... 28
Clean the scanning strips ................................................................................................ 28
Clean the rollers ................................................................................................................................ 29
Introduction .................................................................................................................... 29
Clean the rollers .............................................................................................................. 29
Replace parts ....................................................................................................................................................... 32
iv ENWW
Replace the roller cover .................................................................................................................... 32
Replace the roller kit ......................................................................................................................... 34
Replace the pick up roller module .................................................................................................... 36
Order parts and accessories ................................................................................................................................ 38
4 Solve problems ........................................................................................................................................... 39
Basic troubleshooting tips .................................................................................................................................. 40
Test the scanner .................................................................................................................................................. 41
Reset the scanner ................................................................................................................................................ 42
Scanner installation troubleshooting ................................................................................................................. 43
Check the cables ................................................................................................................................ 43
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ....................................... 43
Paper jams ........................................................................................................................................................... 45
Clear jams from the scanner paper path .......................................................................................... 45
An item loaded in the scanner jams repeatedly ............................................................................... 46
Paper feed issues ................................................................................................................................................ 47
Paper jamming, skewing, misfeeds, or multiple-page feeds .......................................................... 47
Paper does not feed from the scanner ............................................................................................. 47
Originals are curling up in the scanner output tray. ......................................................................... 47
Image quality problems ...................................................................................................................................... 48
Scanned images are not straight ...................................................................................................... 48
The scanned images have streaks or scratches ............................................................................... 48
Scanned image is fuzzy ..................................................................................................................... 48
The scan is completely black or completely white ........................................................................... 48
The bottom of the scanned image is cut off ..................................................................................... 48
Scanner operation problems ............................................................................................................................... 49
Connection issues ............................................................................................................................. 50
Check the USB connection .............................................................................................. 50
Buttons are not working properly .................................................................................................... 50
Scanner buttons are not working correctly ................................................................... 50
Scanning performance issues ........................................................................................................... 51
Scanner does not scan right away .................................................................................. 51
Scanner scans only one side of a two-sided page ......................................................... 51
Scanned pages are missing at the scan destination ...................................................... 51
Scanned pages are out of order at the scan destination ............................................... 51
Scan files are too large ................................................................................................... 51
Power issues ........................................................................................................................................................ 52
Check that the scanner has power .................................................................................................... 52
Scanner will not turn on .................................................................................................................... 52
Scanner keeps turning off ................................................................................................................. 52
Additional troubleshooting ................................................................................................................................. 54
ENWW v
Index ............................................................................................................................................................. 55
vi ENWW
1 Product overview
This User Guide covers important information about the HP ScanJet Pro 2500.
●
Product views
●
Product specifications
●
Product hardware setup and software installation
●
Product features
●
Scanner software (Windows)
●
Scanner software (OS X)
●
Sleep Mode and auto-off settings
For more information, go to
www.hp.com/support/. Click Troubleshooting. Enter the scanner name
(HP ScanJet Pro 2500), and then click Search.
HP’s all-inclusive help for this product includes the following:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
ENWW 1
Product views
This section describes the physical components of the HP ScanJet Pro 2500.
Front view
2
8
7
3
1
9
6
4
5
1. Paper guides
2. Document input tray
3. Document output tray
4. Scan button
5. Simplex/duplex toggle button and LED indicator
6. Scan shortcut toggle button and LED indicators
7. Cancel button
8. Error LED indicator
9. Power button
Back view
2
1
1. USB port 2. Power connector
2 Chapter 1 Product overview ENWW
Serial and product numbers
The serial and product numbers are located on the bottom of the scanner.
CN493D1050
ENWW Product views 3
Control panel
Use the buttons on the control panel to power the unit on and off, and to start or cancel a scan.
1 2
Callout Name Description
1 Power button Press the Power button to power on the scanner. Press and hold the
Power button for three seconds to power off the scanner.
2 Error LED Indicator Indicates an error with the scan.
1 2 3 4 5 6 7 8
Callout Name Description
1Cancel
Button Press the cancel button to cancel a scan.
4 Chapter 1 Product overview ENWW
Callout Name Description
2 Scan Shortcut
Toggle Button Press this button to toggle through and select a scan shortcut option:
●
Scan to PDF
●
Scan to JPEG (picture)
●
Scan to Email
●
Scan to Cloud
The selected shortcut will be indicated by the corresponding LED
indicator.
NOTE: The settings of the shortcuts can be configured in the
HP Scan software.
3
Scan to PDF
LED Indicator
Indicates that the Scan to PDF shortcut is selected.
4
Scan to JPEG
LED Indicator
Indicates that the Scan to JPEG (picture) shortcut is selected
5
Scan to Email
LED Indicator
Indicates that the Scan to Email shortcut is selected
6
Scan to Cloud
LED Indicator
Indicates that the Scan to Cloud shortcut is selected
7
Simplex/Duplex Toggle
Button and
Indicator
Press this button to toggle between simplex and duplex scanning.
When the LED indicator is on, it indicates duplex scanning function.
8
Scan
Button
Press the Scan button to initiate a scan.
ENWW Product views 5
Product specifications
Technical specifications
Automatic document feeder specifications:
Name Description
Input tray capacity 50 sheets of 75g/m2 (20 lb)
Minimum paper size 148 x 89 mm (5.8 x 3.5 in)
Maximum paper size 3100 x 216 mm (122 x 8.5 in)
Minimum paper weight 60 g/m2 (16 lb)
Maximum paper weight 105 g/m2 (28 lb)
Minimum paper guiding space 89 mm (3.5 in)
Supported operating systems
Supported operating systems Windows 7
Windows 8
Windows 8.1
Windows 10
OS X Mavericks 10.9
OS X Yosemite 10.10
Product dimensions
Table 1-1 Product dimensions
Product Height Depth Width Weight
HP ScanJet Pro 2500 f1 122 mm (4.8 in) 351 mm (13.8 in) 452 mm (17.8 in) 4.3 kg (9.5 lb)
Power consumption, electrical specifications and acoustic emissions
Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves
money without affecting the high performance of this product.
6 Chapter 1 Product overview ENWW
Product AC power Sleep Off On/Ready (Flatbed
scanning)
On/Ready (Duplex
Automatic
Document Feeder
scanning)
HP ScanJet Pro
2500
AC110V 1.8 W 0.2 W 10.7 W at 300dpi
8.8 W at 600dpi
15.3 W at 300dpi
10.6 W at 600dpi
HP ScanJet Pro
2500
AC230V 1.69 W 0.16 W 11 W at 300dpi
9.2 W at 600dpi
15.9 W at 300dpi
10.9 W at 600dpi
Operating environment range
This product is intended to be supplied by a Listed Power Unit, marked with LPS or Limited Power Source.
The power supply is rated 100–240V~, and has a DC output of 24 Vdc, 1.5 A, 36 W.
Name Description
Temperature Operating the scanner: 10° to 35° C (50° to 95° F)
Storage: -40° to 65° C (-40° to 149° F)
Relative humidity Operating the scanner: 10% to 80% noncondensing 10° to 35° C (50° to 95° F)
Storage: up to 90% at 0° to 65° C (32° to 149° F)
ENWW Product specifications 7
Replace the roller kit
Replace the separation roller under the following conditions:
●
Windows: When the Maintenance Recommended dialog indicates they are due for maintenance.
●
If the scanner experiences repeated document jams.
NOTE: HP recommends replacing the pickup module and separation roller every 30,000 scans.
Windows: The HP Scanner Tools Utility can provide a reminder when service is needed, which depends on
many conditions and might be sooner than this replacement interval.
NOTE: The roller replacement kit is a consumable and is not covered under warranty or standard service
agreements.
To replace the roller and separation pad, follow these steps:
1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power supply
from the scanner.
2. Open the document feeder hatch.
34 Chapter 3 Care and maintenance ENWW
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