9 Solve a problem
HP support................................................................................................................................98
Obtain electronic support....................................................................................................99
HP support by phone..........................................................................................................99
Before you call............................................................................................................100
Phone support period.................................................................................................100
After the phone support period...................................................................................100
General troubleshooting tips and resources...........................................................................100
Solve printer problems............................................................................................................101
The printer shuts down unexpectedly...............................................................................101
Alignment fails..................................................................................................................101
The printer is not responding (nothing prints)...................................................................102
The printer prints slowly....................................................................................................102
The printer is making some unexpected noises...............................................................103
Blank or partial page printed.............................................................................................104
Something on the page is missing or incorrect.................................................................104
Placement of the text or graphics is wrong.......................................................................105
Print quality troubleshooting...................................................................................................105
Solve paper-feed problems....................................................................................................110
Solve copy problems..............................................................................................................111
No copy came out.............................................................................................................112
Copies are blank...............................................................................................................112
Documents are missing or faded......................................................................................112
Size is reduced.................................................................................................................113
Copy quality is poor .........................................................................................................113
Copy defects are apparent...............................................................................................113
The printer prints half a page, then ejects the paper........................................................114
Paper mismatch................................................................................................................114
Solve scan problems..............................................................................................................114
Scanner did nothing..........................................................................................................115
Scan takes too long..........................................................................................................115
Part of the document did not scan or text is missing........................................................116
Text cannot be edited.......................................................................................................116
Error messages appear....................................................................................................117
Scanned image quality is poor.........................................................................................117
Scan defects are apparent...............................................................................................119
Solve fax problems.................................................................................................................119
The fax test failed.............................................................................................................120
Solve problems using Web Services and HP websites..........................................................133
Solve problems using Web Services................................................................................133
Solve problems using HP websites..................................................................................134
Solve HP Digital Solutions problems......................................................................................134
Solving HP Direct Digital Filing problems.........................................................................134
Common problems.....................................................................................................135
Unable to scan to network folder................................................................................135
Unable to scan to email..............................................................................................136
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)...................................................................................................................137
Solving HP Digital Fax problems......................................................................................137
Contents
5
