12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 59
Using Computer Setup ......................................................................................................................................... 59
Starting Computer Setup .................................................................................................................. 59
Navigating and selecting in Computer Setup ................................................................................... 59
Restoring factory settings in Computer Setup ................................................................................. 60
Updating the BIOS ............................................................................................................................. 60
Determining the BIOS version ......................................................................................... 60
Downloading a BIOS update ........................................................................................... 61
Using MultiBoot ................................................................................................................................................... 61
About the boot device order ............................................................................................................. 61
Choosing MultiBoot preferences ....................................................................................................... 62
Setting a new boot order in Computer Setup ................................................................. 62
Dynamically choosing a boot device using the f9 prompt ............................................. 62
Setting a MultiBoot Express prompt .............................................................................. 63
Entering MultiBoot Express preferences ........................................................................ 63
Using HP PC Hardware Diagnostics (UEFI) (select models only) ......................................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 64
13 Support .................................................................................................................................................... 65
Contacting support .............................................................................................................................................. 65
Labels ................................................................................................................................................................... 65
14 Specications ............................................................................................................................................ 67
Input power .......................................................................................................................................................... 67
Operating environment ....................................................................................................................................... 67
Appendix A Traveling with or shipping your computer ....................................................................................... 68
Appendix B Troubleshooting ........................................................................................................................... 69
Troubleshooting resources .................................................................................................................................. 69
Resolving issues .................................................................................................................................................. 69
The computer is unable to start up ................................................................................................... 69
The computer screen is blank ........................................................................................................... 69
Software is functioning abnormally ................................................................................................. 70
The computer is on but not responding ............................................................................................ 70
The computer is unusually warm ...................................................................................................... 70
An external device is not working ..................................................................................................... 70
The wireless network connection is not working ............................................................................. 71
The optional external optical disc tray does not open for removal of a CD or DVD ......................... 71
The computer does not detect the optional external optical drive .................................................. 72
ix
