12
What to do if ...
ʑWater is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
ʑNo water supply.
Detergent not dispensed.
–START/PAUSE not selected?
– Tap not turned on?
– Filter may be blocked. Clean the filter
a
page 11.
– Supply hose kinked or trapped?
ʑWashing machine door
cannot be opened.
– Safety function active. Programme terminated?
a
page 4.
–Rinse Hold (no Final spin) selected?
a
page 3, 4.
– Can be opened by emergency release only?
a
page 13.
ʑProgramme does not
start.
–START/PAUSE or End time selected?
– Washing machine door closed?
– Childlock active? Deactivate it
a
page 5.
ʑDetergent solution does
not drain.
–Rinse Hold (no Final spin) selected?
a
page 3, 4.
– Clean the detergent solution pump
a
page 11.
– Clean the waste pipe and/or drainage hose.
ʑWater not visible in the
drum.
– Not a fault - water below the visible area.
ʑUnsatisfactory spin
result.
Laundry wet/too damp.
– Not a fault - the unbalanced-load detection system has
cancelled the spin cycle because of uneven distribution of the
laundry.
Distribute small and large items of laundry evenly inside the
drum.
–Less Ironing selected?
a
page 5.
– Selected speed too low?
a
page 5.
ʑDrum spins gently
several times.
– Not a fault - unbalanced-load detection system is adjusting the
imbalance.
ʑResidual water in the 0compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary
a
page 10.
ʑOdour formation in the
washing machine.
– Run the COTTON 90 °C programme with no load inserted.
Use standard detergent.
ʑThe 3status indicator
lights.
Appliance has detected
a detergent overload.
– Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre water and pour
into compartment II (not with outdoor or down fabrics).
– Reduce the detergent dosage for the next wash cycle.
ʑLoud spinning, vibrations
and “walking” during the
spin cycle.
– Appliance feet fixed?
Secure the appliance feet
a
Installation instructions.
– Transport braces removed?
Remove the transport braces –> Installation instructions.
ʑDisplay panel/indicator
lamps do not function
during operation.
– Power cut?
– Circuit breakers tripped? Reset/replace the circuit breakers.
– If the fault occurs repeatedly, call the after-sales service.
ʑProgramme sequence
longer than usual.
– Not a fault - unbalanced-load detection system is adjusting the
imbalance by repeatedly redistributing the laundry.
– Not a fault - foam detection system active - several rinse cycles
are added.
13
What to do if ...
ʑThere are detergent
residues on the laundry.
– Occasionally, phosphate-free detergents contain water-insoluble
residues.
– Use the Rinse cycle or brush out the laundry after washing.
ʑin Reload mode,
START/PAUSE flashes
very quickly and an
audible signal sounds
– Water level too high. Not possible to reload laundry.
– Close door immediately if open.
– To continue the programme, press START/PAUSE.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to OFF and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service –> Installation instructions.
Emergency release e.g. in the event of a power cut
The programme continues when the power supply is restored. However, if the laundry has to
be removed, the washing machine door can be opened as follows:
Risk of scalding.
The detergent solution and laundry may be hot. Allow them to cool down.
Do not reach inside the drum if it is still turning.
Do not open the door if you can see water through the glass.
1. Turn the programme selector to OFF and disconnect the mains plug.
2. Drain the detergent solution -> page 11.
3. Pull the emergency release downwards with a tool and release.
Washing machine door can then be opened.
After-sales service
ʑIf you cannot rectify the fault yourself (Troubleshooting
a
page 12, 13), please contact our
after-sales service. We will always find a suitable solution and will avoid a visit from a service
technician wherever possible.
ʑYou can find the contact details for your nearest after-sales service here or in the after-sales
service directory (depending on model).
GB 0844 8928988 (Calls from a BT landline will be charged at up to 3 pence per minute.
A call set-up fee of up to 6 pence may apply.)
IE 01450 2655
ʑPlease give the after-sales service the product number (E no.) and the production number
(FD) of the appliance.
Product number Production number
You will find this information:
on the inside of the washing machine door*/
opened service flap* and rear of the appliance.
*depending on the model
ʑRely on the professionalism of the manufacturer. Please contact us.
This will ensure that the repair is carried out by trained service technicians who arrive
equipped with genuine spare parts for your appliance.
