AppLink issues
Possible solution(s)Possible cause(s)Issue
Reset the Bluetooth on your phone by
turning it off and then turning Bluetooth
back on. If you are in your vehicle, SYNC
should be able to automatically re-connect
to your phone if you press the "Phone"
button.
There is a bluetooth bug
on some order versions
of the Android OS that
may cause apps that
were found on your
previous vehicle drive to
not be found again if you
have not turned off
bluetooth.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
The USB connection to
SYNC may need to be
reset.
My iPhone
phone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC.
Try increasing the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC, but there
is no sound or
the sound is
very low.
Force close or uninstall the apps you do not
want SYNC to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
bluetooth ports apps can
use to connect. If you
have more AppLink apps
on your phone than the
number of availble
Bluetooth ports, you will
not see all of your apps
listed in SYNC's mobile
apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
SYNC's Mobile
Apps Menu.
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B-MAX (CB2) Vehicles Built From: 10-03-2014 Vehicles Built Up To: 03-05-2015, CG3573en enGBR, Edition date: 02/2014, Third Printing
SYNC™
