AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compatible smartphone;
an Android with OS 2.3 or higher or an
iPhone 3GS or newer with iOS 5.0 or higher.
Additionally, ensure your phone is paired
and connected to SYNC in order to find
AppLink-capable apps on your device.
iPhone users must also connect to SYNC's
USB port with an Apple USB cable.
An AppLink capable
phone is not connected
to SYNC.
AppLink Mobile
Applications:
When I select
"Find New
Apps," SYNC
does not find
any applica-
tions.
Ensure you have downloaded and installed
the latest version of the app from your
phone's app store. Ensure the app is running
on your phone. Some apps require you to
register or login on the app on the phone
before using them with AppLink. Also, some
may have a "Ford SYNC" setting, so check
the app's settings menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but
I still cannot find
any apps.
Closing and restarting apps may help SYNC
find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an "Exit' or 'Quit' option, select
that then restart the app. If the app does
not have that option, you can also manually
Sometime apps do not
properly close and re-
open their connection to
SYNC, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
"Force Close" the app by going to the
phone's settings menu, selecting 'Apps.'
then finding the particular app and
choosing 'Force stop.' Don't forget to restart
the app afterwards, then select "Find New
Apps" on SYNC.
On an iPhone with iOS7+, to force close an
app, double tab the home button then
swipe up on the app to close it. Tab the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC's Mobile
App's Menu.
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B-MAX (CB2) Vehicles Built From: 10-03-2014 Vehicles Built Up To: 03-05-2015, CG3573en enGBR, Edition date: 02/2014, Third Printing
SYNC™
