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5) No electricity
Shuts down due to an electricity failure
Check electricity connection and drops in voltage.
6) TC failure (intervenes if thermocouple fails or is disconnected)
Shuts down due to a failure or disconnection in the thermocouple
Check connection of thermocouple to the control board: verify functionality in a cold test.
7) Excessive output time (shuts down due to excessive smoke temperature)
Shuts down due to maximum smoke temperature being exceeded.
An excessive smoke temperature may occur because of the following: pellet type, anomaly in smoke extraction,
blocked channel, incorrect installation, gear motor ‘drift’ or no air intake in the room.
8) Front fan off
Shuts down due to anomaly with front fan
- Check front fan functionality
- Check electronic control board functionality
- Check electrical system (earth)
9) Channelling fan off
Shuts down due to anomaly with channelling fan
- Check channelling fan functionality
- Check electronic control board functionality
- Check electrical system (earth)
OTHER PROBLEMS (for the DEALER)
• The differential “blows” during ignition: check the humidity level of the ignition element.
• “Error rtc-rd”: Indicates the backup battery to be replaced
Warnings
Warnings are shown until you intervene and press the 0/1 key on the control panel.
Do not ignite the stove until the problem has been checked and resolved.
Should it block,
re-ignite the stove after allowing it to shutdown (10 minutes with an audible signal), then press the 0/1
key.
Never unplug the device during the shutdown process.
It is important for the DEALER to know what warning signal appears on the panel.
NOTES
a) It is normal for the air from the upper front grille to be released from the right side (looking at the stove) and from
the left side of the lower grille (if channelling is NOT enabled).
b) Should you encounter a problem you cannot resolve or should you wish to submit a claim, please contact the
DEALER/RETAILER who commissioned the stove, specifying the number on the manufacturer’s sticker and the
reference number of the purchase document.
The flame has NOT appeared
The flame has appeared but after Ignition appears on
the display, AFNO Ignition Block appears.
Verify:
• positioning and cleanliness of combustion chamber
• functionality of the ignition resistance
• room temperature (if lower than 3 °C a firelighter is
needed) and moisture content. Try to ignite with a
firelighter.
Verify:
• thermocouple functionality
• set parameters for ignition temperature
4) AFNO start-up block (intervenes if the flame fails to appear within a maximum of 15 minutes, or if the ignition
temperature is not reached). Shuts down due to incorrect smoke temperature during ignition. Distinguish either of
the following cases:
POSSIBLE TROUBLESHOOTING
