COOK’S ESSENTIALS
™
WARRANTY
This Cook’s Essentials™ product warranty extends to the original consumer purchaser of
the product.
Warranty on Coating: This Cook’s Essentials™ product features DuPont® SilverStone®
Select with ScratchGuard.™ This superior, non-stick coating is guaranteed to be free from
defects in materials and workmanship for as long as you own this product. Under normal
household use, it will never chip, crack, or peel.
Product Warranty Duration: All materials and workmanship, other than the non-stick
coating, are warranted to the original consumer purchaser for a period of one (1) year from
the original purchase date.
Warranty Coverage: This product is warranted against defective materials or
workmanship. This warranty is void if the product has been damaged by accident, in
shipment, unreasonable use, misuse, neglect, improper service, commercial use, repairs
by unauthorized personnel or other causes not arising out of defects in materials or
workmanship. This warranty is effective only if the product is purchased and operated in
the USA, and does not extend to any units which have been used in violation of written
instructions furnished by Cook’s Essentials™, or to units which have been altered or
modified or to damage to products or parts thereof which have had the serial number
removed, altered, defaced or rendered illegible.
Warranty Disclaimers: This warranty is in lieu of all warranties expressed or implied and
no representative or person is authorized to assume for Cook’s Essentials™ any other
liability in connection with the sale of our products. There shall be no claims for defects or
failure of performance or product failure under any theory of tort, contract or commercial law
including, but not limited to, negligence, gross negligence, strict liability, breach of warranty and
breach of contract.
Warranty Performance: During the above one-year warranty period, a product with a
defect will be either repaired or replaced with a reconditioned comparable model (at
Cook’s Essentials™ option). Contact Consumer Service for return authorization. The
repaired or replacement product will be in warranty for the balance of the one-year
warranty period and an additional one-month period. No charge will be made for such
repair or replacement.
Service and Repair
Should the appliance malfunction, you should first call toll-free 1-800-233-9054 between
the hours of 8:00 am and 5:00 pm Central Standard Time and ask for CONSUMER SERVICE
stating that you are a consumer with a problem. Please refer to Model PC400 when
you call.
To contact Consumer Service by Mail:
ATTN: Repair Department
708 South Missouri St.
Macon, MO 63552
In-Warranty Service for an appliance covered under the warranty period, no charge is
made for service or postage.
Out-of- Warranty Service: A flat rate charge by model is made for out-of-warranty
service. Include $8.00 for return shipping and handling.
Cook’s Essentials™ cannot assume responsibility for loss or damage during incoming
shipment. For your protection, carefully package the product for shipment and insure it
with the carrier. Be sure to enclose the following items with your appliance: any
accessories related to your problem; your full return address and daytime phone number;
a note describing the problem you experienced; a copy of your sales receipt or other proof
of purchase to determine warranty status. C.O.D. shipments cannot be accepted.
is a trademark of QVC, Inc.
Printed in China 11/99
P/N# 60473A
