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Frequently Asked Questions
Renewing the IP Address on Windows NT, 2000, or XP Systems
1 Click Start, and then click Run. The Run window opens.
2 Type cmd in the Open field and click OK. A window with a command prompt
opens.
3 Type ipconfig/release at the C:/ prompt and press Enter. The system releases
the IP address.
4 Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a
new IP address.
5 Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Q. What if I don't subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
Q. How do I arrange for installation?
A. Call your service provider to inquire about professional installation. A
professional installation ensures proper cable connection to the modem and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your service provider for more information about installation.
Q. How does the cable modem connect to my computer?
A. The cable modem connects to the USB port or to the 1000/100BASE-T Ethernet
port on your PC. If you want to use an Ethernet interface, Ethernet cards available
from your local PC or office supply retailer, or from your service provider.
Q. After my cable modem is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.
