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Cisco Model DPC3000 and EPC3000
DOCSIS 3.0 4x4 Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
FCC Compliance.........................................................................................................7
CE Compliance............................................................................................................8
Introducing the DPC3000 and EPC3000................................................................10
What's in the Carton? ...............................................................................................12
Front Panel Description ...........................................................................................13
Back Panel Description ............................................................................................14
What Are the System Requirements for Internet Service?..................................15
How Do I Set Up My High-Speed Internet Access Account? ............................16
Where Is the Best Location for My Cable Modem?..............................................17
How Do I Mount the Cable Modem on the Wall? ...............................................18
How Do I Connect My Devices to Use the Internet?...........................................21
Connecting the Cable Modem for High-Speed Data Service .............................22
Installing USB Drivers..............................................................................................24
Frequently Asked Questions...................................................................................26
Tips for Improved Performance .............................................................................31
Front Panel LED Status Indicator Functions.........................................................32
Notices........................................................................................................................35
For Information.........................................................................................................36
2 4023034 Rev C
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
Notice to Installers
The servicing instructions in this notice are for use by qualified service personnel only. To reduce the
risk of electric shock, do not perform any servicing other than that contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent
exclusivement au personnel technique qualifié. Pour réduire les risques de chocs électriques, n’effectuer
aucune intervention autre que celles décrites dans le mode d'emploi et les instructions relatives au
fonctionnement, à moins que vous ne soyez qualifié pour ce faire.
4023034 Rev C 3
IMPORTANT SAFETY INSTRUCTIONS
Mitteilung für CATV-Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine
Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind,
außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
Aviso a los instaladores de sistemas CATV
Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de
personal de mantenimiento cualificado. Con el fin de reducir el riesgo de descarga eléctrica, no realice
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
4 4023034 Rev C
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
1) Read these instructions.
2) Keep these instructions.
3) Heed all warnings.
4) Follow all instructions.
5) Do not use this apparatus near water.
6) Clean only with dry cloth.
7) Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8) Do not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
9) Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-
type plug has two blades and a third grounding prong. The wide blade or
the third prong are provided for your safety. If the provided plug does not
fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10) Protect the power cord from being walked on or pinched particularly at
plugs, convenience receptacles, and the point where they exit from the
apparatus.
11) Only use attachments/accessories specified by the manufacturer.
12) Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution
when moving the cart/apparatus combination to avoid injury from tip-over.
13) Unplug this apparatus during lightning storms or when unused for long
periods of time.
14) Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way, such as a power-supply cord
or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
Power Source Warning
A label on this product indicates the correct power source for this product. Operate this product only
from an electrical outlet with the voltage and frequency indicated on the product label. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
4023034 Rev C 5
IMPORTANT SAFETY INSTRUCTIONS
Ground the Product
WARNING: Avoid electric shock and fire hazard! If this product connects to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides some
protection against voltage surges and built-up static charges.
Protect the Product from Lightning
In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illuminated, the apparatus may still be connected to the power
source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged
into an AC power source.
Eliminate AC Mains Overloads
WARNING: Avoid electric shock and fire hazard! Do not overload AC mains, outlets,
extension cords, or integral convenience receptacles. For products that require battery
power or other power sources to operate them, refer to the operating instructions for
those products.
Provide Ventilation and Select a Location
Remove all packaging material before applying power to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Protect from Exposure to Moisture and Foreign Objects
WARNING: Avoid electric shock and fire hazard! Do not expose this product to
dripping or splashing liquids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this apparatus.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
6 4023034 Rev C
IMPORTANT SAFETY INSTRUCTIONS
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to determine that this product is in proper operating condition.
Protect the Product When Moving It
Always disconnect the power source when moving the apparatus or connecting or disconnecting
cables.
20090326_Modem No Battery_Safety
4023034 Rev C 7
FCC Compliance
FCC Compliance
United States FCC Compliance
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against such interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy. If not installed and used in accordance with the
instructions, it may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by
turning the equipment OFF and ON, the user is encouraged to try to correct the interference
by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the service provider or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Cisco Systems, Inc., could void the
user's authority to operate the equipment.
The information shown in the FCC Declaration of Conformity paragraph below is a
requirement of the FCC and is intended to supply you with information regarding the FCC
approval of this device. The phone numbers listed are for FCC-related questions only and not
intended for questions regarding the connection or operation for this device. Please contact your
service provider for any questions you may have regarding the operation or installation of this device.
Declaration of Conformity
This device complies with Part 15 of FCC
Rules. Operation is subject to the following two
conditions: 1) the device may not cause
harmful interference, and 2) the device must
accept any interference received, including
interference that may cause undesired
operation.
Cisco Model DPC3000 or EPC3000 DOCSIS
3.0 Cable Modem
Model: DPC3000 and EPC3000
Manufactured by:
Cisco Systems, Inc.
5030 Sugarloaf Parkway
Lawrenceville, Georgia 30044 USA
Telephone: 770-236-1077
Canada EMI Regulation
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la class B est conforme à la norme NMB-003 du Canada.
20081121 FCC Standard
8 4023034 Rev C
CE Compliance
CE Compliance
Declaration of Conformity with Regard to the EU Directive 1999/5/EC
(R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or provided by Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
Note: The full declaration of conformity for this product can be found in the Declarations of
Conformity and Regulatory Information section of the appropriate product hardware
installation guide, which is available on Cisco.com.
4023034 Rev C 9
CE Compliance
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
EMC: EN 55022 and EN 55024
EN 61000-3-2 and EN 61000-3-3
Safety: EN 60950-1
This product conforms to the following European directives:
-1999/5/EC
-2006/95/EC
-2004/108/EC
20090312 CE_Modem/EMTA
10 4023034 Rev C
Introducing the DPC3000 and EPC3000
Introducing the DPC3000 and EPC3000
Welcome to the exciting world of high-speed Internet access. You have acquired one
of the fastest cable modems available on the market today. Your new Cisco
®
Model
DPC3000 or Model EPC3000 DOCSIS
®
3.0 Cable Modem offers high-end
performance and superb reliability at data rates up to four times that of conventional
DOCSIS 2.0 (DPC3000) and EuroDOCSIS™ (EPC3000) cable modems. With your
new DPC3000 or EPC3000, your Internet enjoyment, home and business
communications, and personal and business productivity will surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC3000 or EPC3000.
Benefits and Features
Your new DPC3000 or EPC3000 offers the following additional outstanding benefits
and features:
Home Networking
Provides a high-speed broadband Internet connection that energizes your online
experience and helps enable trouble-free downloading and sharing files and
photos with your family and friends
Includes bridged Gigabit Ethernet (GigE) and 10/100BASE-T auto-sensing/auto-
MDIX Ethernet ports. Some models also include a USB 2.0 data port for high-
speed data services to other devices
Supports up to 64 users (1 USB port and up to 63 users on user-supplied Ethernet
hubs)
Allows you to attach multiple devices in your home or office to the cable modem
for high-speed networking and sharing of files and folders without first copying
them onto a CD or diskette
Performance
Provides a faster connection to the Internet by incorporating four bonded
downstream channels along with four bonded upstream channels, up to four
times faster than conventional single-channel DOCSIS 2.0 cable modems
Enhances interoperability with most service providers by complying with the
following specifications to deliver high-end performance and reliability:
- DPC3000: Designed to meet the specifications for DOCSIS 3.0 and is
backward compatible with DOCSIS 2.0, 1.1, and 1.0
- EPC3000: Designed to meet the specifications for EuroDOCSIS 3.0 and is
backward compatible with EuroDOCSIS 2.0, 1.1, and 1.0
4023034 Rev C 11
Introducing the DPC3000 and EPC3000
Design and Function
Color-coded connectors and cables for easy installation and setup
Features Plug and Play operation for easy set up and installation
Uses an attractive compact design and a versatile orientation to lie flat or stand
vertically on a desktop or shelf, or mount easily on a wall
LED status indicators on the front panel provide an informative and easy-to-
understand display that indicates the cable modem status and real-time data
transmission activity
Management
Allows automatic software upgrades by your service provider
12 4023034 Rev C
What's in the Carton?
What's in the Carton?
When you receive your cable modem, you should check the equipment and
accessories to verify that each item is in the carton and that each item is undamaged.
The carton typically contains the following items:
One Cisco Model DPC3000 or
EPC3000 DOCSIS 3.0 Cable
Modem
One Ethernet cable (CAT5/RJ-45)
(Ethernet cable may not be
provided with all modems.)
One power adapter with power
cord
One USB cable
(USB cable may not be provided
with all modems.)
One CD-ROM containing the user
guide and the USB drivers
If any of these items are missing or damaged, please contact your service provider
for assistance.
Note: You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your cable modem.
4023034 Rev C 13
Front Panel Description
Front Panel Description
The front panel of your cable modem provides LED status indicators that indicate
how well and at what state your cable modem is operating. After the cable modem is
successfully registered on the network, the POWER and ONLINE LED status
indicators illuminate continuously to show that the cable modem is active and fully
operational. See Front Panel LED Status Indicator Functions (on page
32) for more
information on front panel LED status indicator functions.
1 POWER—Illuminates to indicate that power is being applied to
the cable modem
2 DS (Downstream)—Illuminates to indicate that the cable
modem is locked onto the downstream signal(s). The DS LED
blinks to indicate that the cable modem is scanning for the
downstream signal
3 US (Upstream)—Illuminates to indicate the upstream
connection is operational
4 ONLINE—Illuminates when the cable modem is registered on
the network and fully operational
5 LINK—Off when no Ethernet/USB device is present,
illuminates to indicate that an Ethernet or USB device is
connected, and blinks to indicate that data is being transferred
between the PC and the cable modem
Note: After the cable modem is successfully registered on the network, the
POWER (LED 1), DS (LED 2), US (LED 3), and ONLINE (LED 4)
indicators illuminate continuously to indicate that the cable modem is
online and fully operational.
14 4023034 Rev C
Back Panel Description
Back Panel Description
The following illustration describes the back panel components of the DPC3000 and
EPC3000 DOCSIS 3.0 cable modems.
1 POWER—Connects the cable modem to the 12 VDC output of the AC
power adapter that is provided with your cable modem
CAUTION:
Avoid damage to your equipment. Only use the AC
power adapter and power cord that is provided with
your cable modem.
2 ETHERNET—Bridged RJ-45 1000/100BASE-T Ethernet port connects to
the Ethernet port on your PC
3 USB—USB 2.0 port connects to the USB port on your PC
Note: The USB port may not be included on all modems.
4 REBOOT—Reset-to-Default momentary switch (Factory Reset)
Note: This button is for maintenance purposes only. Do not use unless
told to do so by your service provider.
5 MAC Address Label—Displays the MAC address of the cable modem
6 CABLE—F-Connector connects to an active cable signal from your
service provider
4023034 Rev C 15
What Are the System Requirements for Internet Service?
What Are the System Requirements for Internet Service?
To ensure that your cable modem operates efficiently for high-speed Internet service,
verify that all of the Internet devices on your system meet or exceed the following
minimum hardware and software requirements.
Note: You will also need an active cable input line and an Internet connection.
Minimum System Requirements for a PC
A PC with a Pentium MMX 133 processor or greater
32 MB of RAM
Web browsing software
CD-ROM drive
Minimum System Requirements for Macintosh
MAC OS 7.5 or later
32 MB of RAM
System Requirements for an Ethernet Connection
A PC with Microsoft Windows 95 operating system (or later) with TCP/IP
protocol installed, or an Apple Macintosh computer with TCP/IP protocol
installed
An active 1000/100/10BASE-T Ethernet network interface card (NIC) installed
System Requirements for a USB Connection
A PC with Microsoft Windows 98SE, ME, 2000, XP, or Vista operating system
A master USB port installed in your PC
16 4023034 Rev C
How Do I Set Up My High-Speed Internet Access Account?
How Do I Set Up My High-Speed Internet Access Account?
Before you can use your cable modem, you need to have a high-speed Internet
access account. If you do not have a high-speed Internet access account, you need to
set up an account with your local service provider. Choose one of the two options in
this section.
I Do Not Have a High-Speed Internet Access Account
If you do not have a high-speed Internet access account, your service provider will
set up your account and become your Internet Service Provider (ISP). Internet access
enables you to send and receive e-mail, access the World Wide Web, and receive
other Internet services.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by S/N. The MAC
address consists of a series of alphanumeric characters preceded by CM MAC. The
following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
I Already Have an Existing High-Speed Internet Access Account
If you have an existing high-speed Internet access account, you must give your
service provider the serial number and the MAC address of the cable modem. Refer
to the serial number and MAC address information listed previously in this section.
4023034 Rev C 17
Where Is the Best Location for My Cable Modem?
Where Is the Best Location for My Cable Modem?
The ideal location for your cable modem is where it has access to outlets and other
devices. Think about the layout of your home or office, and consult with your
service provider to select the best location for your cable modem. Read this user
guide thoroughly before you decide where to place your cable modem.
Consider these recommendations:
Position your PC and cable modem so that they are located near an AC power
outlet.
Position your PC and cable modem so that they are located near an existing cable
input connection to eliminate the need for an additional cable outlet. There
should be plenty of room to guide the cables away from the modem and the PC
without straining or crimping them.
Airflow around the cable modem should not be restricted.
Choose a location that protects the cable modem from accidental disturbance or
harm.
18 4023034 Rev C
How Do I Mount the Cable Modem on the Wall?
How Do I Mount the Cable Modem on the Wall?
Before You Begin
Before you begin, choose an appropriate mounting place. The wall can be made of
cement, wood, or drywall. The mounting location should be free of obstructions on
all sides, and the cables should be able to easily reach the cable modem without
strain. Leave sufficient clearance between the bottom of the cable modem, and any
flooring or shelving underneath, to allow access to cabling. In addition, leave
enough slack in all cables so that the cable modem can be removed for any required
maintenance without disconnecting the cables. Also, verify that you have the
following items:
Two wall anchors for #8 x 1-inch screws
Two #8 x 1-inch pan head sheet metal screws
Drill with a 3/16-inch wood or masonry bit
A copy of the wall-mounting illustrations shown on the following pages
Mounting Instructions
You can mount the DPC3000 and EPC3000 cable modem directly on a wall using
two wall anchors, two screws, and the mounting slots on the bottom of the modem.
The modem can be mounted vertically or horizontally. Mount the modem as shown
in the following illustration.
4023034 Rev C 19
How Do I Mount the Cable Modem on the Wall?
Location and Dimensions of the Wall-Mounting Slots
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
20 4023034 Rev C
How Do I Mount the Cable Modem on the Wall?
Wall Mounting Instructions
Complete these steps to mount the modem to the wall.
1 Locate the place where you want to mount the modem to the wall.
2 Hold the modem level against the wall and at an angle so that the screw hole
mounting guides are facing up and against the wall.
3 Lay a pencil, pen, or other marking tool into each guide and mark the place on
the wall where you want to drill the mounting holes.
4 Using a drill with a 3/16-inch bit, drill two holes at the same height and 4 inches
apart.
5 Are you mounting the cable modem into a drywall or concrete surface where a
wooden stud is not available?
If yes, drive the anchor bolts into the wall and then go to step 6.
If no, go to step 6.
6 Install the mounting screws into the wall or the anchor bolts, as appropriate, and
leave a gap of about 1/4-inch between the screw head and the wall.
7 Verify that no cables or wires are connected to the cable modem.
8 Lift the cable modem into position. Slip the large end of both mounting slots
(located on the back of the modem) over the mounting screws, and then slide the
modem down until the narrow end of the keyhole slot contacts the shaft of the
screw.
Important: Verify that the mounting screws securely support the modem before
you release the unit.
9 Connect the cables and wires to the modem.
4023034 Rev C 21
How Do I Connect My Devices to Use the Internet?
How Do I Connect My Devices to Use the Internet?
You can use your cable modem to access the Internet, and you can share that
Internet connection with other Internet devices in your home or office. Sharing one
connection among many devices is called networking.
Connecting and Installing Internet Devices
You must connect and install your cable modem to access the Internet. Professional
installation may be available. Contact your local service provider for further
assistance.
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
22 4023034 Rev C
Connecting the Cable Modem for High-Speed Data Service
Connecting the Cable Modem for High-Speed Data Service
The following installation procedure ensures proper setup and configuration for the
cable modem.
1 Choose an appropriate and safe location to install the cable modem (close
to a
power source, an active cable connection, your PC—if using high-speed Internet,
and your telephone lines—if using VoIP).
WARNING:
To avoid personal injury or damage to your equipment, follow these steps in
the exact order shown.
Wiring and connections must be properly insulated to prevent electrical
shock.
Disconnect power from the modem before attempting to connect to any
device.
2 Power off your PC and other networking devices; then, unplug them from the
power source.
3 Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the modem.
Note: To connect a TV, DHCT, set-top box, or VCR from the same cable
connection, you will need to install a cable signal splitter (not included). Always
check with your service provider before using a splitter as a splitter may degrade
the signal.
4 Connect your PC to the cable modem using either of the following methods:
Ethernet Connection: Locate the yellow Ethernet cable, connect one end of
the Ethernet cable to the Ethernet port on your PC, and then connect the
other end to the yellow ETHERNET port on the back of the modem.
Note: To install more Ethernet devices than ports provided, use an external
multi-port Ethernet switch(es).
USB Connection: Locate the blue USB cable, connect one end of the cable to
an available USB port on your PC, and then connect the other end of the
cable to the blue USB port on the back of the modem.
Important: When using a USB connection, you need to install USB drivers on
your PC. For assistance, go to Installing USB Drivers (on page 24).
Note: You can connect two separate PCs to the cable at the same time by
connecting one PC to the Ethernet port and one PC to the USB port. However, do
not connect your PC to both the Ethernet Port and the USB ports at the same
time.
4023034 Rev C 23
Connecting the Cable Modem for High-Speed Data Service
5 Locate the AC power adapter provided with your cable modem. Insert the
barrel-shaped DC power connector (attached by a thin pair of wires to the AC
power adapter) into the black POWER connector on the back of the modem.
Then, plug the AC power cord into an AC outlet to power up the cable modem.
The cable modem will perform an automatic search to locate and sign on to the
broadband data network. This process typically takes up to 2-5 minutes. The
modem will be ready for use when the POWER, DS, US, and ONLINE LED
status indicators on the front panel stop blinking and remain ON continuously.
6 Plug in and power on your PC and other home network devices. The modem
LINK LED on the cable modem corresponding to the connected devices should
be ON or BLINKING.
7 Once the cable modem is online, most Internet devices will have immediate
Internet access.
Note: If your PC does not have Internet access, refer to the How Do I Configure
TCP/IP Protocol? section of Frequently Asked Questions (on page 26) for
information on how to configure your PC for Internet access. For Internet devices
other than PCs, refer to the DHCP or IP Address configuration section of the
User Guide or Operations Manual for those devices. Also verify that you
correctly completed the procedures in Installing USB Drivers (on page 24).
24 4023034 Rev C
Installing USB Drivers
Installing USB Drivers
To install USB drivers, your PC must be equipped with a USB network interface and
a Microsoft Windows 2000 or Windows XP operating system. This section contains
instructions for installing the USB drivers for the cable modem.
The USB drivers needed for your cable modem are located in the Root directory of
the Installation CD provided with your cable modem.
Note: If you are not using the USB interface, skip this section.
Installing USB Drivers
The USB driver installation procedures are different for each operating system.
Follow the appropriate instructions in this section for your operating system.
Installing USB Drivers
1 Insert the Installation CD into the CD-ROM drive of your PC.
2 Make sure the power is connected to your cable modem and that the POWER
LED status indicator on the front panel of the cable modem illuminates solid
green.
3 Connect the USB cable to your computer's USB port. Then, connect the other end
of the USB cable to the USB port on the modem.
4 Click Next in the Found New Hardware Wizard window.
5 Select Search for a suitable driver for my device (recommended) in the Found
New Hardware Wizard window, and then click Next.
6 Select CD-ROM drives in the Found New Hardware Wizard window, and then
click Next.
7 Click Next in the Found New Hardware Wizard window. The system searches
for the driver file for your hardware device.
8 After the system finds the USB driver, if the Digital Signature Not Found
window opens and displays a confirmation message to continue the installation,
click Yes to continue the installation. The Found New Hardware Wizard window
reopens with a message that the installation is complete.
9 Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
10 Try to access the Internet. If you cannot access the Internet, go to Frequently
Asked Questions (on page
26). If you still cannot access the Internet, contact your
service provider for further assistance.
4023034 Rev C 25
Installing USB Drivers
Installing USB Drivers on Windows XP Systems
1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive
of your PC.
2 Wait until the ONLINE LED status indicator on the front panel of the cable
modem illuminates solid green.
3 Select Install from a list or specific location (Advanced) in the Found New
Hardware Wizard window, and then click Next.
4 Select Search removable media (floppy, CD-ROM) in the Found New
Hardware Wizard window, and then click Next.
5 Click Continue Anyway in the Hardware Installation window to continue the
installation. The Found New Hardware Wizard window reopens with a message
that the installation has finished.
6 Click Finish to close the Found New Hardware Wizard window. The USB
drivers are installed on your PC, and your USB devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, go to Frequently
Asked Questions (on page
26). If you still cannot access the Internet, contact your
service provider for further assistance.
26 4023034 Rev C
Frequently Asked Questions
Frequently Asked Questions
Q. How Do I Configure TCP/IP Protocol?
A. To configure TCP/IP protocol, you need to have an Ethernet Network Interface
Card (NIC) with TCP/IP communications protocol installed on your system.
TCP/IP is a communications protocol used to access the Internet. This section
contains instructions for configuring TCP/IP on your Internet devices to operate
with the cable modem in Microsoft Windows or Macintosh environments.
TCP/IP protocol in a Microsoft Windows environment is different for each
operating system. Follow the appropriate instructions in this section for your
operating system.
Configuring TCP/IP on Windows 95, 98, 98SE, or ME Systems
1 Click Start, select Settings, and choose Control Panel.
2 Double-click the Network icon in the Control Panel window.
3 Read the list of installed network components under the Configuration tab to
verify that your PC contains the TCP/IP protocol/Ethernet adapter.
4 Is TCP/IP protocol listed in the installed network components list?
If yes, go to step 7.
If no, click Add, click Protocol, click Add, and then go to step 5.
5 Click Microsoft in the Manufacturers list.
6 Click TCP/IP in the Network Protocols list, and then click OK.
7 Click the TCP/IP Ethernet Adapter protocol, and then choose Properties.
8 Click the IP Address tab, and then select Obtain an IP address automatically.
9 Click the Gateway tab and verify that these fields are empty. If they are not
empty, highlight and delete all information from the fields.
10 Click the DNS Configuration tab, and then select Disable DNS.
11 Click OK.
12 Click OK when the system finishes copying the files, and then close all
networking windows.
13 Click YES to restart your computer when the System Settings Change dialog box
opens. The computer restarts. The TCP/IP protocol is now configured on your
PC, and your Ethernet devices are ready for use.
14 Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
4023034 Rev C 27
Frequently Asked Questions
Configuring TCP/IP on Windows 2000 Systems
1 Click Start, select Settings, and choose Network and Dial-up Connections.
2 Double-click the Local Area Connection icon in the Network and Dial-up
Connections window.
3 Click Properties in the Local Area Connection Status window.
4 Click Internet Protocol (TCP/IP) in the Local Area Connection Properties
window, and then click Properties.
5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6 Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Windows XP Systems
1 Click Start, and depending on your Start menu setup, choose one of the
following options:
If you are using the Windows XP Default Start Menu, select Connect to,
choose Show all connections, and then go to step 2.
If you are using the Windows XP Classic Start Menu, select Settings, choose
Network Connections, click Local Area Connection, and then go to step 3.
2 Double-click the Local Area Connection icon in the LAN or High-Speed Internet
section of the Network Connections window.
3 Click Properties in the Local Area Connection Status window.
4 Click Internet Protocol (TCP/IP), and then click Properties in the Local Area
Connection Properties window.
5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6 Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, contact your service
provider for further assistance.
Configuring TCP/IP on Macintosh Systems
1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to
Control Panels, and then click TCP/IP.
2 Click Edit on the Finder at the top of the screen. Scroll down to the bottom of the
menu, and then click User Mode.
28 4023034 Rev C
Frequently Asked Questions
3 Click Advanced in the User Mode window, and then click OK.
4 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: Make sure that the Load only when needed option is unchecked.
6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.
7 Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
If no, you must power off your Macintosh.
8 With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9 When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
Q. How Do I Renew the IP Address on My PC?
A. If your PC cannot access the Internet after the cable modem is online, it is
possible that your PC did not renew its IP address. Follow the appropriate
instructions in this section for your operating system to renew the IP address on
your PC.
Renewing the IP address on Windows 95, 98, 98SE, and ME Systems
1 Click Start, and then click Run to open the Run window.
2 Type winipcfg in the Open field, and click OK to execute the winipcfg
command. The IP Configuration window opens.
3 Click the down arrow to the right of the top field, and select the Ethernet adapter
that is installed on your PC. The IP Configuration window displays the Ethernet
adapter information.
4 Click Release, and then click Renew. The IP Configuration window displays a
new IP address.
5 Click OK to close the IP Configuration window, you have completed this
procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
4023034 Rev C 29
Frequently Asked Questions
Renewing the IP Address on Windows NT, 2000, or XP Systems
1 Click Start, and then click Run. The Run window opens.
2 Type cmd in the Open field and click OK. A window with a command prompt
opens.
3 Type ipconfig/release at the C:/ prompt and press Enter. The system releases
the IP address.
4 Type ipconfig/renew at the C:/ prompt and press Enter. The system displays a
new IP address.
5 Click the X in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note: If you cannot access the Internet, contact your service provider for further
assistance.
Q. What if I don't subscribe to cable TV?
A. If cable TV is available in your area, data service may be made available with or
without subscribing to cable TV service. Contact your local service provider for
complete information on cable services, including high-speed Internet access.
Q. How do I arrange for installation?
A. Call your service provider to inquire about professional installation. A
professional installation ensures proper cable connection to the modem and to your
PC, and it ensures the proper configuration of all hardware and software settings.
Contact your service provider for more information about installation.
Q. How does the cable modem connect to my computer?
A. The cable modem connects to the USB port or to the 1000/100BASE-T Ethernet
port on your PC. If you want to use an Ethernet interface, Ethernet cards available
from your local PC or office supply retailer, or from your service provider.
Q. After my cable modem is connected, how do I access the Internet?
A. Your local service provider becomes your Internet Service Provider (ISP). They
offer a wide range of services including e-mail, chat, news, and information services.
Your service provider will provide the software you will need.
Q. Can I watch TV and surf the Internet at the same time?
A. Absolutely! If you subscribe to cable television service, you can watch TV and
use your cable modem at the same time by connecting your TV and your cable
modem to the cable network using an optional cable signal splitter.
30 4023034 Rev C
Frequently Asked Questions
Q. Can I run more than one device on the modem?
A. Yes. If your service provider permits, a single cable modem can support up to 63
Ethernet devices utilizing user-supplied Ethernet hubs or routers that you can
purchase at your local PC or office supply retailer. Another user at your location can
simultaneously connect to the USB port on the cable modem. Contact your service
provider for further assistance.
Common Troubleshooting Issues
I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions (on page
32), for more detailed
information on front panel LED status indicator operation and function.
The cable modem does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel status indicator lights.
The cable modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the cable modem, you should first connect the
modem to the uplink port of the hub using the correct crossover cable. The LINK
LED of the hub will illuminate continuously.
The cable modem does not register a cable connection
The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your cable modem will not function properly. Contact your
service provider to determine whether you are using the correct cable.
Your NIC card or USB interface may be malfunctioning. Refer to the
troubleshooting information in the NIC or USB documentation.
4023034 Rev C 31
Tips for Improved Performance
Tips for Improved Performance
Check and Correct
If your cable modem does not perform as expected, the following tips may help. If
you need further assistance, contact your service provider.
Verify that the plug to your cable modem AC power is properly inserted into an
electrical outlet.
Verify that your cable modem AC power cord is not plugged into an electrical
outlet that is controlled by a wall switch. If a wall switch controls the electrical
outlet, make sure the switch is in the ON position.
Verify that the ONLINE LED status indicator on the front panel of your cable
modem is illuminated.
Verify that your cable service is active and that it supports two-way service.
Verify that all cables are properly connected, and that you are using the correct
cables.
Verify that your TCP/IP is properly installed and configured if you are using the
Ethernet connection.
Verify that you have followed the procedures in Installing USB Drivers (on page
24), if you are using the USB connection.
Verify that you have called your service provider and given them the serial
number and MAC address of your cable modem.
If you are using a cable signal splitter so that you can connect the cable modem
to other devices, remove the splitter and reconnect the cables so that the cable
modem is connected directly to the cable input. If the cable modem now
functions properly, the cable signal splitter may be defective and may need to be
replaced.
For best performance over an Ethernet connection, your PC should be equipped
with a Gigabit Ethernet card.
32 4023034 Rev C
Front Panel LED Status Indicator Functions
Front Panel LED Status Indicator Functions
Initial Power Up, Calibration, and Registration
The following chart illustrates the sequence of steps and the corresponding
appearance of the cable modem front panel LED status indicators during power-up,
calibration, and registration on the network. Use this chart to troubleshoot the power
up, calibration, and registration process of your cable modem.
Note: After the cable modem completes step 8 (Registration Complete), the modem
proceeds immediately to step 9, Normal Operations. See the table in Normal
Operations (on page
33).
Front Panel LED Status Indicators During Initial Power-Up, Calibration, and Registration
Step 1 2 3 4 5 6 7 8
Front Panel
Indicator
Power
Up
Self
Test
Downstream
Scan
Downstream
Signal Lock
Ranging Requesting
IP Address
Registering Registration
Complete
1 POWER
On On On On On On On On
2 DS
Blinks On
1 sec
Blinks On On On On On
3 US
Blinks On
1 sec
Off Off Blinks On On On
4 ONLINE
Blinks On
1 sec
Off Off Off Off Blinks On
5 LINK
Off On
1 sec
Off - When no devices are connected to the Ethernet or USB ports
On - When devices are connected to the Ethernet or USB ports
Blinks - When data activity is present
On
4023034 Rev C 33
Front Panel LED Status Indicator Functions
Normal Operations
The following table illustrates the appearance of the cable modem front panel LED
status indicators during normal operations.
Front Panel LED Status Indicators During Normal Operations
Step 9
Front Panel
Indicator
Normal Operations
1 POWER
On
2 DS
On
3 US
On
4 ONLINE
On
5 LINK
ON - When a single device is connected to either the Ethernet or USB port and no data is
being sent to or from the modem
BLINKS - When only one Ethernet or USB device is connected and data is being
transferred between the consumer premise equipment (CPE) and the cable modem
OFF - When no devices are connected to either the Ethernet or USB ports
Notes:
When both Ethernet and USB devices are connected to the modem at the same time,
and data is being transferred through only one of the devices (Ethernet or USB), the
LINK LED status indicator illuminates continuously.
Whenever data is being sent through both data ports (Ethernet and USB)
simultaneously, the indicator blinks as described above.
34 4023034 Rev C
Front Panel LED Status Indicator Functions
Special Conditions
The following table describes the appearance of the cable modem front panel LED
status indicators during special conditions to show that you have been denied
network access.
Front Panel LED Status Indicators During Special Conditions
Front Panel Indicator Network Access Denied
1 POWER
On
2 DS
Blinking
2 times per second
3 US
Blinking
2 times per second
4 ONLINE
Blinking
2 times per second
5 LINK
ON - When a single device is connected to either the Ethernet or USB
port and no data is being sent to or from the modem
BLINKS - When only one Ethernet or USB device is connected and data
is being transferred between the consumer premise equipment (CPE)
and the cable modem
OFF - When no devices are connected to either the Ethernet or USB ports
Notes:
When both Ethernet and USB devices are connected to the modem at
the same time, and data is being transferred through only one of the
devices (Ethernet or USB), the LINK LED status indicator illuminates
continuously.
Whenever data is being sent through both data ports (Ethernet and
USB) simultaneously, the indicator blinks as described above
4023034 Rev C 35
Notices
Notices
Trademarks
Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, and Scientific Atlanta
are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in
the U.S. and certain other countries.
DOCSIS is a registered trademark of Cable Television Laboratories, Inc.
EuroDOCSIS is a trademark of Cable Television Laboratories, Inc.
All other trademarks mentioned in this document are the property of their respective owners.
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. We reserve the right to change this guide at any time without
notice.
Documentation Copyright Notice
© 2008-2009 Cisco Systems, Inc. All rights reserved
Printed in the United States of America
Information in this document is subject to change without notice. No part of this
document may be reproduced in any form without the express written permission of
Cisco Systems, Inc.
Software and Firmware Use Notice
The software and firmware in this product is protected by copyright law and
furnished to you under a license agreement. You may only use this product in
accordance with the terms of the user license agreement found on the CD-ROM
provided with this product.
36 4023034 Rev C
For Information
For Information
If You Have Questions
If you have technical questions, call Cisco Services for assistance. Follow the menu
options to speak with a service engineer. Use the following table to find the center in
your area.
Region Assistance Centers Telephone and Fax Numbers
North America
South America
Central
America
Atlanta, Georgia
United States
Technical Support
For Digital Broadband Delivery System products only, call:
Toll-free: 1-800-283-2636
Local: 770-236-2200
Fax: 770-236-2488
For all products other than Digital Broadband Delivery
System, call:
Toll-free: 1-800-722-2009
Local: 678-277-1120
Fax: 770-236-2306
Customer Service
Toll-free: 1-800-722-2009
Local: 678-277-1120
Fax: 770-236-5477
Europe
European Technical
Assistance Center
(EuTAC), Belgium
Product Information
Telephone: 32-56-445-444
Technical Support
Telephone: 32-56-445-197 or 32-56-445-155
Fax: 32-56-445-061
Asia-Pacific Hong Kong, China
Technical Support
Telephone: 011-852-2588-4745
Fax: 011-852-2588-3139
Australia Sydney, Australia
Technical Support
Telephone: 011-61-2-8446-5374
Fax: 011-61-2-8446-8015
Japan Tokyo, Japan
Technical Support
Telephone: 011-81-3-5322-2067
Fax: 011-81-3-5322-1311
Service Provider Video Technology Group
5030 Sugarloaf Parkway, Box 465447
Lawrenceville, GA 30042
678.277.1000
www.scientificatlanta.com
This document includes various trademarks of Cisco Systems, Inc.
Please see the Trademarks section of this document for a list of the Cisco Systems, Inc
trademarks used in this document.
All other trademarks mentioned in this document are the property of their respective owners.
Product and service availability are subject to change without notice.
© 2008-2009 Cisco Systems, Inc. All rights reserved. Printed in United States of America
May 2009 Part Number
4023034 Rev C
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