11
What to do if...
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Water is leaking out. – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
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No water supply.
Detergent not dispensed.
– inicio (start) not selected?
– Tap not turned on?
– Filter blocked? Clean the filter a page 10.
– Supply hose kinked or trapped?
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Washing machine door cannot
be opened.
– Safety function active. Wait approx. 2 minutes.
– flot (no spin) (without final spin) selected? a page 3, 4.
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Programme does not start. – inicio (start) selected?
– Washing machine door closed?
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Detergent solution is not
drained.
– flot (no spin) (without final spin) selected? a page 3, 4.
– Clean the detergent solution pump a page 10.
– Clean the waste pipe and/or drainage hose.
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Water not visible in the drum. – Not a fault - water below the visible area.
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Unsatisfactory spin result.
Laundry wet/too damp.
– Not a fault - the unbalanced-load detection system has cancelled the spin
cycle because of uneven distribution of the laundry.
Distribute small and large items of laundry evenly inside the drum.
– Too low a speed selected? a page 5.
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Spin cycle performed several
times.
– Not a fault - unbalanced load detection system adjusts the imbalance.
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Residual water in the
compartment for care
products.
– Not a fault - the action of the care product is not affected.
– Clean the insert if necessary a page 9.
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Odour formation in the
washing machine.
– Run programme algodón/algodão (cottons) 90 °C without laundry. Use
standard detergent.
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Foam escaping from the
detergent drawer.
– Too much detergent used?
If foam is escaping from the detergent drawer:
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
compartment II (not with outdoor or down fabrics).
– Reduce the detergent dosage for the next wash cycle.
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Intense noise formation,
vibrations and “walking”
during the spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet a Installation instructions.
– Transportation safety devices removed?
Remove the transportation safety devices a Installation instructions.
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Noises during spin and drain
cycles.
– Clean detergent-solution pump a page 10.
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The indicator lights do not
function during operation.
– Power cut?
– Fuses tripped? Reset/change the fuse.
– If the fault occurs repeatedly, call the after-sales service.
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Programme sequence longer
than usual.
– Not a fault - unbalanced load detection system adjusts imbalance by
repeatedly distributing the laundry.
– Not a fault - foam detection system active - adds an additional rinse cycle.
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Detergent residues on the
laundry.
– Occasionally, phosphate-free detergents contain water-insoluble residues.
– Select
5 (rinse) or brush out the laundry after washing.
If you cannot correct a fault yourself (switching on/off) or a repair is required:
– Turn the programme selector to stop (off) and remove the mains plug from the socket.
– Turn off the water supply and call the after-sales service a Installation instructions.
