93
My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge it for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
• If the phone falls into a loop during power on-off animation and the user
interface cannot be accessed, press and hold the Power key to reset. This
eliminates any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the Power key
and the Volume up key (holding both together) or upgrade software via
Mobile Upgrade tool.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use Factory data reset to reset the phone or
Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and
make sure the Power key is not accidentally contacted while the screen is
unlocked.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the phone or
FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an ALCATEL battery and the charger from the box.
• Make sure your battery is inserted properly and clean the battery contact if
it’s dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display the
battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
