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• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
• Defects in appearance, cosmetic, decorative or structural items such as
framing and non-operative parts;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCL Communication Ltd. or any of its affiliates
be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages
can be disclaimed by law. Some states do not allow the exclusion or limitation
of incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: In United States please call, (855) 368-0829 or go to
www.alcatel-mobile.com for technical support. In Canada please call, (855)
844-6058 or go to www.alcatel-mobile.com for technical support. We have
placed many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case that
your wireless device is no longer covered by this limited warranty due to time
or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner’s return address
(No PO Boxes accepted), wireless carrier’s name, alternate daytime phone
number, and email address with a complete problem description. Only ship
the device. Do not ship the SIM card, memory cards, or any other accessories
such as the power adapter. You must properly package and ship the wireless
device to the repair center. TCL Communication Ltd. is not responsible for
devices that do not arrive at the service center or are damaged in transit.
Insurance is recommended with proof of delivery. Upon receipt, the service
center will verify the warranty conditions, repair, and return your device to
the address provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
