10. FAQ
1. What does response '107 – Recurring is not enabled' mean?
Recurring is not enabled by default. Please contact the Adyen Support Team (support@adyen.com) to have recurring activated for
your account. Please specify your Company Account in your request.
2. What does response '905 Payment details are not supported' mean?
You receive this error if you try to submit a recurring payment where the payment method or currency are not available. For
example, if you attempt a USD payment when only EUR is enabled on your merchant account. To check the payment methods for
your merchant account in the CA, navigate to “Settings” → “Payment Methods”.
3. What does response 'The server sent HTTP status code 401: Unauthorized' mean?
Your webservice was not able to login properly. Verify that you are using:
• The correct Service URL (Payment or Recurring).
• The correct username.
• The configured password.
4. Is it possible to setup a recurring contract without a payment?
This is possible in one of three ways:
1. Tokenisation. This method assumes your own systems have already stored authorised credit card details. Please discuss
this option further with your account manager.
2. Dynamic Zero Value Auth. For card transactions, you may submit an authorisation request with an amount value of 0, the
currency should match the eventual transaction currency. This will result in the Adyen system submitting a card verification
call, also referred to as a “Zero Value Auth”, to the Acquirer, the resultCode will return either Authorised or Refused.
Not all Acquirers support card verification, in the situation where your transactions are routed to an Acquirer that does not
support this feature, the Adyen system will automatically submit a EUR 1 authorisation followed by an automatic cancel of
the authorisation. For other currencies, the EUR 1 approximate equivalent value is used, for example, 1000 Korean Won
(KRW) as 1 KRW is too low an amount to be authorised.
3. The following workaround:
a. In the Adyen CA, ensure the Capture Delay is not set to "immediate" in “Settings” → “Merchant Settings”.
b. Create an initial payment for a small amount, such as EUR1,00 and set the recurringContract field to "RECURRING"
or "ONECLICK,RECURRING".
c. Check that the payment is authorised.
d. Cancel the authorisation before the capture delay time period is met, if any.
The outcome is as follows:
• Full authorisation takes place on the card, including CVC checks, 3D secure authentication, if applicable.
• If cancellation occurs before the capture, the shopper is not charged.
• The card details are stored/tokenised in Adyen.
The shopper should be warned that a small authorisation will take place on their card if using this workaround.
