Table of Contents
1 Introduction.......................................................................................................................................................... 3
Audience............................................................................................................................................................ 3
Changelog.......................................................................................................................................................... 3
Requirements.....................................................................................................................................................3
Interfaces and Integration...................................................................................................................................4
Payment Methods..............................................................................................................................................4
2 Adyen's Hosted Call Center interface.....................................................................................................................5
Step 1. Login.......................................................................................................................................................5
Step 2. Enter Order Details.................................................................................................................................6
Step 3. Payment Pages........................................................................................................................................7
Step 4. Payment Success or Failure Page............................................................................................................8
Extra Request Parameters..................................................................................................................................9
3 Call Center Skin................................................................................................................................................... 10
4 Users and Passwords........................................................................................................................................... 11
Adding Users..................................................................................................................................................... 11
Forced Logout After Period of Inactivity ...........................................................................................................11
Appendix A: Production and Test URLs..................................................................................................................12
Test URLs......................................................................................................................................................... 12
Production URLs............................................................................................................................................... 12
2 Copyright © Adyen B.V. 2010-2012
