Users and Passwords
4 Users and Passwords
You need at least one user with call center permissions. We recommend to create specific accounts for every
call center agent. This way you can control access per employee and also keep track of activities in the audit
trail. The audit trail can be found in the Customer Area (Settings > Audit Trail).
Adding Users
To add a call center user:
• Select the Settings menu and then the Users block.
• Click on the New tab to add a new user or click on an
existing user name.
• Assign the CallCenter user role by clicking on the checkbox
in the + column.
• Assign the relevant Associated (MOTO) Accounts by
clicking on the checkbox on the + column.
• Click the Save button to create the user (or Update button
to update the user).
Forced Logout After Period of
Inactivity
After 15 minutes of inactivity you will be logged out of the
session and need to re-enter all login details except the
Account name. Although somewhat unpractical in daily use,
this is a requirement of PCI, the security standard Adyen
adheres to.
12 Copyright © Adyen B.V. 2010-2012
