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Acronis product reboots in Windows Native Mode, but the cloning process finishes after a few
seconds with no result. To handle the issue, see the Acronis Support KB article "Acronis Product Fails
to Clone After Reboot".
You do not receive E-mail notifications
How to work around the situation when the set up E-mail notifications fail to be received can be
found through the following Acronis Support KB article "E-mail Notifications Fail in Acronis True
Image".
The standalone version of Acronis True Image Home does not detect your hard drive(s) or NIC card.
This is because the recovery environment does not have the appropriate drivers. The issue can be
solved as follows:
- Create Acronis System Report and request Acronis Customer Central to provide you with an iso file
of the rescue media that contains the required drivers.
- Create a Windows-based recovery environment that includes the required drivers. See "Working
with Acronis True Image Plug-In for BartPE".
Partition analysis is accompanied by multiple "Failed to read from sector…" error messages
To resolve the issue, try running chkdsk and updating Acronis drivers. For more details see the
following Acronis Support KB article: "Multiple "Failed to read from sector..." Error Messages During
Partition Analysis".
Wrong capacity of cloned hard drive
If the capacity of the cloned drive is the same as that of the original drive, when it should not be,
then the issue is caused by Host Protected Area. For details see the following Acronis Support KB
article: "HPA Makes the Cloned Drive Display Wrong Capacity".
The "Access denied" message appears when exploring a mounted image archive
Why you may get this message while trying to explore some folders in a mounted image and
solutions to this issue can be found through the following link to the Acronis Support KB article:
"When Trying to Explore Certain Folders of a Mounted Image Archive, Access Denied Message
Appears".
You fail to mount an image spanned over several CD/DVDs
For an explanation of the issue with mounting a spanned image see "Mounting an Image Spanned
over Several CD or DVD Discs Fails".
It takes a long time to start Acronis True Image Home
Try the following solutions to resolve this issue:
make sure that you have the latest build of Acronis True Image Home;
install the latest Acronis drivers. If you do not have them, request them from Acronis Customer
Central;
disable the "Distributed Link Tracking Client" service;
add Acronis executable files to trusted applications in your antivirus software;
delete Vista restore points, if you do not need them.
