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23.4 Recovery issues
System and/or data recovery after a disaster is the most important operation performed with Acronis
True Image Home. Indeed what's the value of a backup program that cannot recover backed up
data? If you have problems with recovery, try the following actions:
1) First of all make sure that you have the latest build of Acronis True Image Home. You can
download it through your Acronis account.
2) If you recover the image from an external drive, try to copy that image to another storage and
retry recovery as the issue may be related to the hardware.
3) If you have tried recovery in Windows, boot to the rescue media and try the recovery procedure
once more.
4) If this is a data partition backup, you can try mounting it to recover at least some files and folders.
5) If the above suggestions have not helped to solve the problem, check whether this section gives a
solution to your problem.
Network share with a backup not found by standalone Acronis True Image Home
There can be several reasons why you are not able to locate the desired network share when using a
standalone version of Acronis True Image. See the Acronis Support KB article "Standalone Version of
Acronis True Image Cannot Find Network Share with an Image Archive".
You cannot log on to a network share after booting to rescue media
How to solve the problem when a standalone version of Acronis True Image Home cannot log you on
to the network where the image archive is, and keeps asking for the user name and password again
and again. See the Acronis Support KB article "Standalone Version of Acronis True Image Recovery
Wizard Keeps Asking for User Name and Password When Trying to Restore an Image from a Network
Share".
New user profile created after recovering My mail backup of Microsoft Outlook
You can find the solution in the Acronis Support KB article "Restoring E-Mail Backup of Microsoft
Outlook Creates a New Profile".
You cannot get access to recovered files or folders
After recovering files/folders with Acronis True Image you get "Access denied" message when trying
to access them. To solve the issue, see the Acronis Support KB article "Access Denied to Files or
Folders Restored with Acronis True Image".
23.5 Bootability after recovery issues
If a system was bootable at the time of backup, you expect that it will boot after recovery. However,
the information the operating system stores and uses for booting up may have become outdated at
the time of recovery, especially if you change partition sizes, locations or destination drives. Acronis
True Image Home automatically updates Windows loaders after recovery. Other loaders might also
be fixed, but there are cases when you have to re-activate the loaders. Specifically when you recover
Linux volume in a dual boot configuration, it is sometimes necessary to apply fixes or make booting
changes so that Linux can boot and load correctly. Below is a summary of typical situations that
require additional user actions when the recovered operating system becomes unbootable.
