Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 77
Viewing ACD User Status
Using the NBX NetSet Utility, go to Group Membership > ACD Groups
to see each ACD group that you are a member of. Click each column
heading to arrange the information in ascending or descending order.
■ Extension — Shows the extension number of the ACD group. Click
the extension number to view details about the ACD group members.
■ Name — Shows the name of the ACD group.
■ Queue — Shows the number of calls to this ACD group currently in
the queue.
■ Answered — Shows the number of calls that have been answered by
this ACD group since NBX system startup.
■ Status — Shows whether you are currently logged in to or out of the
ACD group.
■ State — Shows whether your extension has been locked in to the
ACD group. If your extension has been locked into the ACD group,
only the administrator can log you out. If your extension is not locked
into the ACD group, you can log yourself out.
You can also perform the following actions:
■ Select All — Select for an action all ACD groups of which you are a
member.
■ Deselect All — Remove from an action all ACD groups of which you
are a member.
■ Invert Section — Select for an action all ACD groups currently
unselected and remove from an action all ACD groups currently
selected.
■ Login — Log in to the selected ACD group (or groups).
■ Logout — Log out from the selected ACD group (or groups).
Viewing ACD Group Status Details
Using the NBX NetSet Utility, go to Group Membership > ACD Groups
and click the extension number to view detailed information about the
agents of this ACD group. Click each column heading to arrange the
information in ascending or descending order.
■ Extension — Shows the extension number of each agent in the
group
■ First Name — Shows the first name of each agent
