21
Guarantee Conditions
Standard guarantee conditions
We, Zanussi Electrolux undertake that if, within 12
months of the date of the purchase, this Zanussi
Electrolux appliance or any part thereof is proved to be
defective by reason only of faulty workmanship or
materials, we will, at our option, repair or replace the
same FREE OF ANY CHARGE for labour, materials or
carriage on condition that:
l
The appliance has been correctly installed and used
only on the electricity supply stated on the rating
plate.
l
The appliance has been used for normal domestic
purposes only, and in accordance with the
manufacturer’s instructions.
l
The appliance has not been serviced, maintained,
repaired, taken apart or tampered with, by any
person not authorised by us.
All service work under this guarantee must be
undertaken by a Zanussi Electrolux Service Force
Centre.
Any appliance or defective part replaced shall become
the Company’s property.
This guarantee is in addition to your statutory and other
legal rights.
Home visits are made between 8.30am and 5.30pm
Monday to Friday. Visits may be available outside these
hours in which case a premium will be charged.
Exclusions
This guarantee does not cover:
l
Damage or calls resulting from transportation,
improper use, neglect or removable parts of glass or
plastic.
l
Costs incurred for calls to put right an appliance
which is improperly installed or calls to appliances
outside the United Kingdom.
l
Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
l
Products of Zanussi Electrolux manufacture which
are NOT marketed by Zanussi Electrolux.
European guarantee
If you should move to another country within Europe
then your guarantee moves with you to your new home
subject to the following qualifications:
l
The guarantee starts from the date you first
purchased your product.
l
The guarantee is for the same period and to the same
extent for labour and parts as exists in the new
country of use for this brand or range of products.
l
The guarantee relates to you and cannot be
transferred to another user.
l
Your new home is within the European Community
(EC) or European Free Trade Area.
l
The product is installed and used in accordance with
our instructions and is only used domestically, i.e. a
normal household.
l
The product is installed taking into account
regulations in your new country.
Before you move please contact your nearest Customer
Care Centre, listed below, to give them details of your
new home. They will then ensure that the local Service
Organisation is aware of your move and able to look
after you and your appliances.
France Senlis +33 (0)344 62 29 29
Germany Nurnberg +49 (0)800 234 7378
Italy Pordenone +39 (0)434 39 47 00
Sweden Stockholm +46 (0)8 672 53 90
UK Luton +44 (0)8705 727727
Customer Care
For general enquiries concerning your Zanussi
Electrolux appliance or for further information on
Zanussi Electrolux products, please contact our
Customer Care Department by letter or telephone as
follows:
Zanussi Electrolux
Customer Care (Major Appliances)
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel 08705 727727*
or visit our website at: www.zanussi-electrolux.co.uk
* calls to this number may be recorded for training
purposes.
