Troubleshooting
WorkCentre 7800 Series Multifunction Printer 269
User Guide
Specifying the Source Tray for Printing Information Pages
1. At the printer control panel, press the Machine Status button, then touch the Tools tab.
2. Touch Device Settings > Paper Management > Tray Settings.
3. Determine the tray with the lowest priority value. If it is the tray you want to use, no further action
is required.
4. Touch the specific tray you want the printer to use, then touch Change Settings.
5. Touch the number under Priority, then use the alphanumeric keypad on the control panel to enter a
lower value than any other tray.
Note: Tray priority values are from 1 through 99, with 1 being the highest priority and 99 the lowest.
6. To confirm the setting, touch Save.
7. To return to the Tools tab, touch Close, or, to return to the main screen touch Services Home.
Printing the Configuration Report
1. At the printer control panel, press the Machine Status button.
2. On the Machine Information tab, touch Information Pages > Configuration Report > Print.
3. After the report prints, touch Close.
Note: By default, the Configuration Report prints each time the printer is turned on. To turn off this
setting, press Machine Status, then touch Tools > Device Settings > Configuration/Information
Pages. Under Print Configuration at power on?, touch No, then Save.
Viewing Billing and Usage Information
1. At the printer control panel, press the Machine Status button.
2. To view basic impression counts, touch the Billing Information tab:
− Black impressions are the number of pages printed with no color specified.
− Color impressions are the number of pages printed that specify color.
− Total impressions are the total number of color impressions plus black impressions.
Note: A page is one side of a sheet of paper that can be printed on one or two sides. A sheet printed
on two sides counts as two impressions.
3. To view detailed usage information, touch Usage Counters.
Locating the Serial Number on the Control Panel
1. At the printer control panel, press the Machine Status button.
2. To see the model, serial number, and software version, touch the Machine Information tab.
