General Care and Troubleshooting WorkCentre
®
5845/5855/5865/5875/5890
684 User Guide
There is a double image or show through (ghosting)
• Check the quality of the original.
• Clean the document glass, if it is being used.
• Rotate the original 180 degrees and try the job again.
More Information
Cleaning the Document Glass and Constant Velocity Transport Glass
The device cannot sense the size of the original on the glass
• Use Original Size to specify the size of the original.
• Rescan the original, leaving the cover raised.
More Information
Specifying the Size of the Original to be Copied
Jobs scan but do not print
• Some jobs require image processing before printing. This may take as long as 2 seconds per
page.
• Press the Job Status button and check the Active Jobs list to determine if a job is processing.
There may be a job in the list with a status of “paused”. Delete this job if it remains in the state
over 3 minutes.
• This may possibly be a result of an incorrect feature combination. The software may need to
be reset.
More Information
Viewing Active Jobs using the Job Status Menu
The output does not reflect the selections made on the touch screen
• Press the Clear All button between jobs.
• If a Save or OK button displays on the touch screen, ensure you select the button after each
option you choose.
The fax image is reduced on transmission
• Confirm the original size of the documents. Documents may be reduced on the available paper
supply at the receiving fax machine.
More Information
Setting a Fax to Reduce Size or Split when Received (Embedded Fax)
Specifying the Size of the Original to be Faxed (Embedded Fax)
Specifying the Size of the Original to be Faxed (Server Fax)
Specifying the Size of the Original to be sent by Internet Fax
